From bc41b4add435bb3c55dc5b4ee55a4aee627a7c4e Mon Sep 17 00:00:00 2001
From: Sofia <sahibsofia@gmail.com>
Date: Tue, 4 Nov 2008 15:52:19 +0530
Subject: [PATCH] added views and demo data for claims and phone calls

bzr revid: sahibsofia@gmail.com-20081104102219-1qsv957peetq6suz
---
 addons/crm_configuration/__terp__.py          |   8 +
 addons/crm_configuration/crm_claims_data.xml  |  61 ++++
 addons/crm_configuration/crm_claims_demo.xml  | 120 +++++++
 addons/crm_configuration/crm_claims_menu.xml  | 190 +++++++++++
 addons/crm_configuration/crm_claims_view.xml  | 144 ++++++++
 addons/crm_configuration/crm_config.py        |   5 +-
 addons/crm_configuration/crm_config_view.xml  |   2 +
 .../crm_configuration/crm_phonecall_data.xml  |  37 ++
 .../crm_configuration/crm_phonecall_demo.xml  |  99 ++++++
 .../crm_configuration/crm_phonecall_menu.xml  | 316 ++++++++++++++++++
 .../crm_configuration/crm_phonecall_view.xml  | 137 ++++++++
 11 files changed, 1118 insertions(+), 1 deletion(-)
 create mode 100644 addons/crm_configuration/crm_claims_data.xml
 create mode 100644 addons/crm_configuration/crm_claims_demo.xml
 create mode 100644 addons/crm_configuration/crm_claims_menu.xml
 create mode 100644 addons/crm_configuration/crm_claims_view.xml
 create mode 100644 addons/crm_configuration/crm_phonecall_data.xml
 create mode 100644 addons/crm_configuration/crm_phonecall_demo.xml
 create mode 100644 addons/crm_configuration/crm_phonecall_menu.xml
 create mode 100644 addons/crm_configuration/crm_phonecall_view.xml

diff --git a/addons/crm_configuration/__terp__.py b/addons/crm_configuration/__terp__.py
index 9ad4a89dd7f..881b7595162 100644
--- a/addons/crm_configuration/__terp__.py
+++ b/addons/crm_configuration/__terp__.py
@@ -45,6 +45,8 @@ meetings, eso.
         "crm_meeting_view.xml",
         "crm_opportunity_view.xml",
         "crm_fund_view.xml",
+        "crm_claims_view.xml",
+        "crm_phonecall_view.xml",
         "crm_report_view.xml"
     ],
     "demo_xml" : [
@@ -54,6 +56,8 @@ meetings, eso.
 #        "crm_meeting_demo.xml",
 #        "crm_lead_demo.xml",
 #        "crm_opportunity_demo.xml",
+#        "crm_claims_demo.xml", 
+#        "crm_phonecall_demo.xml", 
    ],
    "update_xml" : [
 #         "crm_bugs_data.xml",
@@ -69,6 +73,10 @@ meetings, eso.
 #         "crm_meeting_menu.xml",
 #         "crm_opportunity_data.xml",
 #         "crm_opportunity_menu.xml",
+#         "crm_claims_data.xml",
+#         "crm_claims_menu.xml",
+#         "crm_phonecall_data.xml",
+#         "crm_phonecall_menu.xml",
          "security/ir.model.access.csv",
          "process/crm_configuration_process.xml",
     ],
diff --git a/addons/crm_configuration/crm_claims_data.xml b/addons/crm_configuration/crm_claims_data.xml
new file mode 100644
index 00000000000..c4b41a30b9e
--- /dev/null
+++ b/addons/crm_configuration/crm_claims_data.xml
@@ -0,0 +1,61 @@
+<?xml version="1.0"?>
+<openerp>
+<data noupdate="1">
+	<record model="crm.case.section" id="section_support_claims">
+		<field name="name">Claims</field>
+		<field name="code">Claim</field>
+	</record>
+
+	<!--
+	Case Categories
+	-->
+	<record model="crm.case.categ" id="categ_claim1">
+		<field name="name">Factual Claims</field>
+		<field name="section_id" ref="section_support_claims"/>
+	</record>
+	<record model="crm.case.categ" id="categ_claim2">
+		<field name="name">Value Claims</field>
+		<field name="section_id" ref="section_support_claims"/>
+	</record>
+	<record model="crm.case.categ" id="categ_claim3">
+		<field name="name">Policy Claims</field>
+		<field name="section_id" ref="section_support_claims"/>
+	</record>
+
+	<!--
+	Case Category2
+	-->
+	<record model="crm.case.category2" id="category_claim1">
+		<field name="name">Corrective</field>
+		<field name="section_id" ref="section_support_claims"/>
+	</record>	
+	<record model="crm.case.category2" id="category_claim2">
+		<field name="name">Preventive</field>
+		<field name="section_id" ref="section_support_claims"/>
+	</record>
+
+	<!--
+	Case Stage
+	-->
+	<record model="crm.case.stage" id="stage_claim1">
+		<field name="name">Accepted as Claim</field>
+		<field name="section_id" ref="section_support_claims"/>
+	</record>	
+	<record model="crm.case.stage" id="stage_claim2">
+		<field name="name">Fixed</field>
+		<field name="section_id" ref="section_support_claims"/>
+	</record>	
+	<record model="crm.case.stage" id="stage_claim3">
+		<field name="name">Won't fix</field>
+		<field name="section_id" ref="section_support_claims"/>
+	</record>	
+	<record model="crm.case.stage" id="stage_claim4">
+		<field name="name">Invalid</field>
+		<field name="section_id" ref="section_support_claims"/>
+	</record>	
+	<record model="crm.case.stage" id="stage_claim5">
+		<field name="name">Awaiting Response</field>
+		<field name="section_id" ref="section_support_claims"/>
+	</record>
+</data>
+</openerp>
\ No newline at end of file
diff --git a/addons/crm_configuration/crm_claims_demo.xml b/addons/crm_configuration/crm_claims_demo.xml
new file mode 100644
index 00000000000..e916399fee7
--- /dev/null
+++ b/addons/crm_configuration/crm_claims_demo.xml
@@ -0,0 +1,120 @@
+<?xml version="1.0"?>
+<openerp>
+	<data noupdate="1">
+	<!-- 
+		((((((((((( Demo Cases ))))))))))) 
+	-->
+		<record id="crm_case_claim01" model="crm.case">
+			<field name="partner_address_id" ref="base.res_partner_address_15"/>
+			<field eval="time.strftime('%Y-%m-04 10:45:36')" name="date"/>
+			<field name="category2_id" ref="crm_configuration.category_claim1"/>
+			<field name="partner_id" ref="base.res_partner_11"/>
+			<field eval="&quot;3&quot;" name="priority"/>
+			<field name="user_id" ref="base.user_root"/>
+			<field eval="&quot;Problem with the delivery of goods&quot;" name="name"/>
+			<field eval="&quot;open&quot;" name="state"/>
+			<field name="section_id" ref="crm_configuration.section_support_claims"/>
+			<field eval="&quot;(726) 782-0636&quot;" name="partner_mobile"/>
+			<field eval="1" name="active"/>
+			<field name="categ_id" ref="crm_configuration.categ_claim1"/>
+			<field name="stage_id" ref="crm_configuration.stage_claim1"/>
+			<field eval="&quot;(769) 703-274&quot;" name="partner_phone"/>
+		</record>
+		<record id="crm_case_claim02" model="crm.case">
+			<field name="partner_address_id" ref="base.res_partner_address_6"/>
+			<field eval="time.strftime('%Y-%m-11 11:19:25')" name="date"/>
+			<field name="category2_id" ref="crm_configuration.category_claim2"/>
+			<field name="partner_id" ref="base.res_partner_6"/>
+			<field eval="&quot;4&quot;" name="priority"/>
+			<field name="user_id" ref="base.user_root"/>
+			<field eval="&quot;Damaged Products&quot;" name="name"/>
+			<field eval="&quot;open&quot;" name="state"/>
+			<field name="section_id" ref="crm_configuration.section_support_claims"/>
+			<field eval="&quot;(392) 895-7917&quot;" name="partner_mobile"/>
+			<field eval="1" name="active"/>
+			<field name="categ_id" ref="crm_configuration.categ_claim2"/>
+			<field name="stage_id" ref="crm_configuration.stage_claim5"/>
+			<field eval="&quot;(956) 293-2595&quot;" name="partner_phone"/>
+		</record>
+		<record id="crm_case_claim03" model="crm.case">
+			<field name="partner_address_id" ref="base.res_partner_address_2"/>
+			<field eval="time.strftime('%Y-%m-15 17:44:12')" name="date"/>
+			<field name="category2_id" ref="crm_configuration.category_claim1"/>
+			<field name="partner_id" ref="base.res_partner_10"/>
+			<field eval="&quot;2&quot;" name="priority"/>
+			<field name="user_id" ref="base.user_demo"/>
+			<field eval="&quot;Document related problems&quot;" name="name"/>
+			<field eval="&quot;done&quot;" name="state"/>
+			<field name="section_id" ref="crm_configuration.section_support_claims"/>
+			<field eval="&quot;(820) 167-3208&quot;" name="partner_mobile"/>
+			<field eval="1" name="active"/>
+			<field name="categ_id" ref="crm_configuration.categ_claim3"/>
+			<field name="stage_id" ref="crm_configuration.stage_claim2"/>
+			<field eval="&quot;(079) 681-2139&quot;" name="partner_phone"/>
+			<field eval="&quot;contact@tecsas.fr&quot;" name="email_from"/>
+		</record>
+		<record id="crm_case_claim04" model="crm.case">
+			<field eval="time.strftime('%Y-%m-21 14:10:23')" name="date"/>
+			<field name="category2_id" ref="crm_configuration.category_claim2"/>
+			<field name="partner_id" ref="base.res_partner_tinyatwork"/>
+			<field eval="&quot;3&quot;" name="priority"/>
+			<field name="user_id" ref="base.user_root"/>
+			<field eval="&quot;Product quality not maintained&quot;" name="name"/>
+			<field eval="&quot;draft&quot;" name="state"/>
+			<field name="section_id" ref="crm_configuration.section_support_claims"/>
+			<field eval="&quot;(077) 582-4035&quot;" name="partner_mobile"/>
+			<field eval="1" name="active"/>
+			<field name="categ_id" ref="crm_configuration.categ_claim1"/>
+			<field name="stage_id" ref="crm_configuration.stage_claim5"/>
+			<field eval="&quot;(514) 698-4118&quot;" name="partner_phone"/>
+		</record>
+		<record id="crm_case_claim05" model="crm.case">
+			<field name="partner_address_id" ref="base.res_partner_address_10"/>
+			<field eval="time.strftime('%Y-%m-28 16:20:43')" name="date"/>
+			<field name="category2_id" ref="crm_configuration.category_claim1"/>
+			<field name="partner_id" ref="base.res_partner_5"/>
+			<field eval="&quot;3&quot;" name="priority"/>
+			<field name="user_id" ref="base.user_root"/>
+			<field eval="&quot;Some products missing&quot;" name="name"/>
+			<field eval="&quot;pending&quot;" name="state"/>
+			<field name="section_id" ref="crm_configuration.section_support_claims"/>
+			<field eval="&quot;(333) 715-1450&quot;" name="partner_mobile"/>
+			<field eval="1" name="active"/>
+			<field name="categ_id" ref="crm_configuration.categ_claim3"/>
+			<field name="stage_id" ref="crm_configuration.stage_claim3"/>
+			<field eval="&quot;(855) 924-4364&quot;" name="partner_phone"/>
+		</record>
+		<record id="crm_case_claim06" model="crm.case">
+			<field name="partner_address_id" ref="base.res_partner_address_1"/>
+			<field eval="1" name="active"/>
+			<field name="category2_id" ref="crm_configuration.category_claim2"/>
+			<field name="partner_id" ref="base.res_partner_9"/>
+			<field eval="&quot;3&quot;" name="priority"/>
+			<field name="user_id" ref="base.user_root"/>
+			<field eval="&quot;Problem with the delivery of assignments&quot;" name="name"/>
+			<field eval="&quot;cancel&quot;" name="state"/>
+			<field name="section_id" ref="crm_configuration.section_support_claims"/>
+			<field eval="&quot;(468) 017-2684&quot;" name="partner_mobile"/>
+			<field eval="time.strftime('%Y-%m-28 14:15:30')" name="date"/>
+			<field name="categ_id" ref="crm_configuration.categ_claim1"/>
+			<field name="stage_id" ref="crm_configuration.stage_claim4"/>
+			<field eval="&quot;(373) 907-1009&quot;" name="partner_phone"/>
+			<field eval="&quot;info@opensides.be&quot;" name="email_from"/>
+		</record>
+		<record id="crm_case_claims07" model="crm.case">
+			<field eval="1" name="active"/>
+			<field name="category2_id" ref="crm_configuration.category_claim1"/>
+			<field name="partner_id" ref="base.res_partner_seagate"/>
+			<field eval="&quot;3&quot;" name="priority"/>
+			<field name="user_id" ref="base.user_root"/>
+			<field eval="&quot;Documents unclear&quot;" name="name"/>
+			<field eval="&quot;done&quot;" name="state"/>
+			<field name="section_id" ref="crm_configuration.section_support_claims"/>
+			<field eval="&quot;	(463) 014-1208&quot;" name="partner_mobile"/>
+			<field eval="time.strftime('%Y-%m-19 13:01:05')" name="date"/>
+			<field name="categ_id" ref="crm_configuration.categ_claim3"/>
+			<field name="stage_id" ref="crm_configuration.stage_claim2"/>
+			<field eval="&quot;(282) 603-7489&quot;" name="partner_phone"/>
+		</record>
+	</data>
+</openerp>
\ No newline at end of file
diff --git a/addons/crm_configuration/crm_claims_menu.xml b/addons/crm_configuration/crm_claims_menu.xml
new file mode 100644
index 00000000000..2918acbf1dc
--- /dev/null
+++ b/addons/crm_configuration/crm_claims_menu.xml
@@ -0,0 +1,190 @@
+<?xml version="1.0"?>
+<openerp>
+<data noupdate="1">
+	<menuitem id="menu_aftersale" name="After-Sale Services" parent="crm.menu_crm"/>
+	
+	######################## CLAIMS (menu) ###########################
+	<record model="ir.actions.act_window" id="crm_case_categ_claim0">
+		<field name="name">All Claims</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_type">form</field>
+		<field name="view_mode">tree,calendar</field>
+		<field name="view_id" ref="crm_case_claims_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_claims'))+')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_claim0">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_claims_tree_view"/>
+		<field name="act_window_id" ref="crm_case_categ_claim0"/>
+	</record>	
+	<record model="ir.actions.act_window.view" id="action_crm_tag_calendar_claim0">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_claims_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_categ_claim0"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_claim0">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_claims_form_view"/>
+		<field name="act_window_id" ref="crm_case_categ_claim0"/>
+	</record>
+	<menuitem name="Claims" id="menu_crm_case_claims"  parent="menu_aftersale" action="crm_case_categ_claim0"/>
+	
+	<!-- My Claims -->
+	<record model="ir.actions.act_window" id="crm_case_category_act_claim_my1">
+		<field name="name">My Claims</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_mode">tree,form,calendar</field>
+		<field name="view_id" ref="crm_case_claims_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_claims'))+'),(\'user_id\',\'=\',uid)]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_view_claim_my1">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_claims_tree_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_my1"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_graph_view_claim_my1">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_claims_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_my1"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_view_claim_my1">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_claims_form_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_my1"/>
+	</record>
+	<menuitem name="My Claims" id="menu_crm_case_category_act_claim_my1" action="crm_case_category_act_claim_my1"  parent="menu_crm_case_claims"/>
+
+	<record model="ir.actions.act_window" id="crm_case_category_act_claim1">
+		<field name="name">Funds</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_claims_form_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_claims'))+')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_view_claim1">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_claims_form_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim1"/>
+	</record>
+	<menuitem name="New Claim" id="menu_crm_case_categ0_act_claim" action="crm_case_category_act_claim1" parent="menu_crm_case_category_act_claim_my1"/>
+
+	<record model="ir.actions.act_window" id="crm_case_category_act_claim_my2">
+		<field name="name">My Unclosed Claims</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_mode">tree,calendar,form</field>
+		<field name="view_id" ref="crm_case_claims_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_claims'))+'),(\'user_id\',\'=\',uid),(\'state\',\'&lt;&gt;\',\'done\'),(\'state\',\'&lt;&gt;\',\'cancel\')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_view_claim_my2">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_claims_tree_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_my2"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_calendar_view_claim_my2">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_claims_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_my2"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_view_claim_my2">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_claims_form_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_my2"/>
+	</record>
+	<menuitem name="My Unclosed Claims" id="menu_crm_case_categ0_act_claim_my2" action="crm_case_category_act_claim_my2" parent="menu_crm_case_category_act_claim_my1"/>
+
+	<record model="ir.actions.act_window" id="crm_case_category_act_claim_my3">
+		<field name="name">My Cancelled Claims</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_mode">tree,calendar,form</field>
+		<field name="view_id" ref="crm_case_claims_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_claims'))+'),(\'user_id\',\'=\',uid),(\'state\',\'=\',\'cancel\')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_view_claim_my3">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_claims_tree_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_my3"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_view_claim_my3">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_claims_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_my3"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_graph_view_claim_my3">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_claims_form_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_my3"/>
+	</record>
+	<menuitem name="My Cancelled Claims" id="menu_crm_case_categ0_act_claim_my3" action="crm_case_category_act_claim_my3" parent="menu_crm_case_category_act_claim_my1"/>
+	
+	<!-- All Claims -->
+	<menuitem  name="All Claims" id="menu_crm_case_categ_claim0" action="crm_case_categ_claim0" parent="menu_crm_case_claims"/>
+
+	<record model="ir.actions.act_window" id="crm_case_category_act_claim_all2">
+		<field name="name">All Unclosed Claims</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_mode">tree,calendar,form</field>
+		<field name="view_id" ref="crm_case_claims_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_claims'))+'),(\'state\',\'&lt;&gt;\',\'done\'),(\'state\',\'&lt;&gt;\',\'cancel\')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_view_claim_all2">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_claims_tree_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_all2"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_calendar_view_claim_all2">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_claims_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_all2"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_view_claim_all2">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_claims_form_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_all2"/>
+	</record>
+	<menuitem name="All Unclosed Claims" id="menu_crm_case_categ0_act_claim_all2" action="crm_case_category_act_claim_all2" parent="menu_crm_case_categ_claim0"/>
+
+	<record model="ir.actions.act_window" id="crm_case_category_act_claim_all3">
+		<field name="name">All Cancelled Claims</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_mode">tree,calendar,form</field>
+		<field name="view_id" ref="crm_case_claims_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_claims'))+'),(\'state\',\'=\',\'cancel\')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_view_claim_all3">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_claims_tree_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_all3"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_view_claim_all3">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_claims_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_all3"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_graph_view_claim_all3">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_claims_form_view"/>
+		<field name="act_window_id" ref="crm_case_category_act_claim_all3"/>
+	</record>
+	<menuitem name="All Cancelled Claims" id="menu_crm_case_categ0_act_claim_all3" action="crm_case_category_act_claim_all3" parent="menu_crm_case_categ_claim0"/>
+
+</data>
+</openerp>
\ No newline at end of file
diff --git a/addons/crm_configuration/crm_claims_view.xml b/addons/crm_configuration/crm_claims_view.xml
new file mode 100644
index 00000000000..254c9e30223
--- /dev/null
+++ b/addons/crm_configuration/crm_claims_view.xml
@@ -0,0 +1,144 @@
+<?xml version="1.0"?>
+<openerp>
+	<data>
+	# ------------------------------------------------------ 
+	# Claims
+	# ------------------------------------------------------ 
+
+	<record model="ir.ui.view" id="crm_case_claims_tree_view">
+		<field name="name">CRM - Claims Tree</field>
+		<field name="model">crm.case</field>
+		<field name="type">tree</field>
+		<field name="arch" type="xml">
+			<tree string="Claims"  colors="red:state=='open'">
+				<field name="id"/>
+				<field name="partner_id"/>
+				<field name="date" string="Date of Claim"/>
+				<field name="categ_id" string="Type of claim" select="1"/>
+				<field name="date_closed"/>
+				<field name="planned_cost" string="Claim Cost"/>
+				<field name="state"/>
+			</tree>
+		</field>
+	</record>
+
+	<record model="ir.ui.view" id="crm_case_claims_form_view">
+		<field name="name">CRM - Claims Form</field>
+		<field name="model">crm.case</field>
+		<field name="type">form</field>
+		<field name="arch" type="xml">
+			<form string="Claims">
+				<group colspan="4" col="6">
+					<field name="partner_id"/>
+					<field name="section_id" colspan="1"/>
+					<newline/>
+					<field name="categ_id" string="Type of claim" select="1" on_change="onchange_categ_id(categ_id)"/>
+					<field name="date" string="Date of Claim"/>
+				</group>
+				<notebook>
+				<page string="Claims Info">
+						<field name="partner_address_id" string="Contact" on_change="onchange_partner_address_id(partner_address_id, email_from)" colspan="1"/>
+						<field name="email_from"/>
+						<newline/>
+						<field name="partner_phone"/>
+						<field name="partner_mobile"/>
+						<newline/>
+						<separator colspan="4"/>
+						<field name="planned_cost" string="Claim Cost"/>
+						<field name="probability"/>
+						<newline/>
+						<field name="priority"/>						
+						<field name="category2_id" string="Type of Action" select="1"/>
+						<field name="stage_id" colspan="2"/>
+						<field name="user_id" string="Responsible" select="2"/>
+						<newline/>
+						<separator colspan="4"/>
+						<field name="name" string="Description" colspan="4"/>
+						<separator colspan="4"/>
+						<group col="8" colspan="4">
+							<field name="state" select="1"/> 
+					 		<button name="case_close" string="Done" states="open,draft,pending" type="object"/>
+							<button name="case_open" string="Open" states="draft,pending" type="object"/>
+							<button name="case_cancel" string="Cancel" states="draft,open,pending" type="object"/>
+							<button name="case_pending" string="Pending" states="draft,open" type="object"/>
+							<button name="case_reset" string="Reset to Draft" states="done,cancel" type="object"/>
+						</group>
+				</page>
+				<page string="Internal Notes">
+					<separator string= "Notes" colspan="4"/>
+					<field name="note" nolabel="1"/>
+				</page>
+				<page string="Extra Info">
+					<field name="id"/>
+					<field name="active"/>
+					<field name="email_cc"/>
+					<field name="canal_id"/>
+					<separator colspan="4" string="Dates"/>
+					<field name="create_date"/>
+					<field name="date_closed"/>
+					<field name="date_action_last"/>
+					<field name="date_action_next"/>
+					<separator colspan="4"/>
+					<field name="history_line" colspan="2" nolabel="1" mode="tree,form">
+						<form string="Communication history">
+							<group col="6" colspan="4">
+								<field name="date"/>
+								<field name="email"/>
+								<field name="canal_id"/>
+							</group>
+							<newline/>
+							<field name="description" colspan="4" nolabel="1"/>
+						</form>
+						<tree string="Communication history">
+							<field name="description"/>
+							<field name="email"/>
+							<field name="date"/>
+						</tree>
+					</field>
+					<group col="2" colspan="2" expand="1">
+						<field name="som"/>
+						<button name="add_reply" string="Add Last Mail for Replying"
+							states="open" type="object" colspan="2"/>
+						<field name="description" colspan="2" nolabel="1"/>
+						<button name="case_log_reply"
+							string="Send Partner &amp; Historize" states="open"
+							type="object"/>
+						<button name="case_log" string="Historize" states="open"
+							type="object"/>
+					</group>
+					<separator colspan="4" string="References"/>
+					<field name="ref" colspan="4"/>
+					<field name="ref2" colspan="4"/>
+				</page>
+				<page string="History">
+					<field name="log_ids" nolabel="1" colspan="4">
+						<form string="Actions">
+							<separator string="Action Information" colspan="4"/>
+							<field name="name" colspan="4"/>
+							<field name="date"/>
+							<field name="user_id"/>
+							<field name="som"/>
+							<field name="canal_id"/>
+						</form>
+					</field>
+				</page>
+				</notebook>
+			</form>
+		</field>
+	</record>
+
+	<record model="ir.ui.view" id="crm_case_claims_calendar_view">
+		<field name="name">CRM - Claims Calendar</field>
+		<field name="model">crm.case</field>
+		<field name="type">calendar</field>
+		<field name="priority" eval="2"/>
+		<field name="arch" type="xml">
+			<calendar string="Claims" date_start="date" color="user_id">
+				<field name="name"/>
+				<field name="partner_name"/>
+				<field name="categ_id"/>
+			</calendar>
+		</field>
+	</record>
+	</data>
+</openerp>
diff --git a/addons/crm_configuration/crm_config.py b/addons/crm_configuration/crm_config.py
index ababaa63d67..0377d4002e0 100644
--- a/addons/crm_configuration/crm_config.py
+++ b/addons/crm_configuration/crm_config.py
@@ -96,11 +96,14 @@ class crm_menu_config_wizard(osv.osv_memory):
         'bugs' : fields.boolean('Bug Tracking', help="Used by companies to track bugs and support requests on softwares"),
         'helpdesk': fields.boolean('Helpdesk', help="Manages an Helpdesk service."),
         'fund' : fields.boolean('Fund Raising Operations', help="This may help associations in their fund raising process and tracking."),
+        'claims' : fields.boolean('Supplier Claims', help="Manages the supplier complaints."),
+        'phonecall' : fields.boolean('Phone Calls', help="Help you to encode the result of a phone call"),
     }
     _defaults = {
         'meeting': lambda *args: True,
         'jobs': lambda *args: True,
         'opportunity': lambda *args: True,
+        'phonecall': lambda *args: True,
     }
     def action_create(self, cr, uid, ids, *args):
         modid = self.pool.get('ir.module.module').search(cr, uid, [('name','=','crm_configuration')])
@@ -110,7 +113,7 @@ class crm_menu_config_wizard(osv.osv_memory):
             lst = ('data','menu','demo')
         res = self.read(cr,uid,ids)[0]
         idref = {}
-        for section in ['meeting','lead','opportunity','jobs','bugs','fund','helpdesk'] :
+        for section in ['meeting','lead','opportunity','jobs','bugs','fund','helpdesk','claims','phonecall'] :
             if (not res[section]):
                 continue
             for fname in lst:
diff --git a/addons/crm_configuration/crm_config_view.xml b/addons/crm_configuration/crm_config_view.xml
index d4263281824..275a509b102 100644
--- a/addons/crm_configuration/crm_config_view.xml
+++ b/addons/crm_configuration/crm_config_view.xml
@@ -20,6 +20,8 @@
                     <field name="bugs"/>
                     <field name="helpdesk"/>
                     <field name="fund"/>
+                    <field name="claims"/>
+                    <field name="phonecall"/>
                     <separator colspan="4" string="Calendar Sharing"/>
                     <field name="document_ics"/>
                     <newline/>
diff --git a/addons/crm_configuration/crm_phonecall_data.xml b/addons/crm_configuration/crm_phonecall_data.xml
new file mode 100644
index 00000000000..d59a0cb52d9
--- /dev/null
+++ b/addons/crm_configuration/crm_phonecall_data.xml
@@ -0,0 +1,37 @@
+<?xml version="1.0"?>
+<openerp>
+<data noupdate="1">
+	<record model="crm.case.section" id="section_support_phone">
+		<field name="name">Phone Calls</field>
+		<field name="code">Phone</field>
+	</record>
+	
+	<!--
+	Case Categories
+	-->
+	<record model="crm.case.categ" id="categ_phone1">
+		<field name="name">Inbound</field>
+		<field name="section_id" ref="section_support_phone"/>
+	</record>
+	<record model="crm.case.categ" id="categ_phone2">
+		<field name="name">Outbound</field>
+		<field name="section_id" ref="section_support_phone"/>
+	</record>
+	
+	<!--
+	Case Stage
+	-->
+	<record model="crm.case.stage" id="stage_phone1">
+		<field name="name">Planned</field>
+		<field name="section_id" ref="section_support_phone"/>
+	</record>	
+	<record model="crm.case.stage" id="stage_phone2">
+		<field name="name">Held</field>
+		<field name="section_id" ref="section_support_phone"/>
+	</record>	
+	<record model="crm.case.stage" id="stage_phone3">
+		<field name="name">Not Held</field>
+		<field name="section_id" ref="section_support_phone"/>
+	</record>
+</data>
+</openerp>
\ No newline at end of file
diff --git a/addons/crm_configuration/crm_phonecall_demo.xml b/addons/crm_configuration/crm_phonecall_demo.xml
new file mode 100644
index 00000000000..57ad5fce784
--- /dev/null
+++ b/addons/crm_configuration/crm_phonecall_demo.xml
@@ -0,0 +1,99 @@
+<?xml version="1.0"?>
+<openerp>
+	<data noupdate="1">
+	<!-- 
+		((((((((((( Demo Cases ))))))))))) 
+	-->
+		<record id="crm_case_phone01" model="crm.case">
+			<field name="partner_address_id" ref="base.res_partner_address_15"/>
+			<field eval="time.strftime('%Y-%m-04 10:45:36')" name="date"/>
+			<field name="partner_id" ref="base.res_partner_11"/>
+			<field eval="&quot;3&quot;" name="priority"/>
+			<field name="user_id" ref="base.user_root"/>
+			<field eval="&quot;Left the message&quot;" name="name"/>
+			<field eval="&quot;open&quot;" name="state"/>
+			<field name="section_id" ref="crm_configuration.section_support_phone"/>
+			<field eval="&quot;(726) 782-0636&quot;" name="partner_mobile"/>
+			<field eval="1" name="active"/>
+			<field name="categ_id" ref="crm_configuration.categ_phone1"/>
+			<field name="stage_id" ref="crm_configuration.stage_phone1"/>
+			<field eval="&quot;(769) 703-274&quot;" name="partner_phone"/>
+		</record>
+		<record id="crm_case_phone02" model="crm.case">
+			<field name="partner_address_id" ref="base.res_partner_address_6"/>
+			<field eval="time.strftime('%Y-%m-11 11:19:25')" name="date"/>
+			<field name="partner_id" ref="base.res_partner_6"/>
+			<field eval="&quot;4&quot;" name="priority"/>
+			<field name="user_id" ref="base.user_root"/>
+			<field eval="&quot;Get More information on the proposed deal&quot;" name="name"/>
+			<field eval="&quot;open&quot;" name="state"/>
+			<field name="section_id" ref="crm_configuration.section_support_phone"/>
+			<field eval="&quot;(392) 895-7917&quot;" name="partner_mobile"/>
+			<field eval="1" name="active"/>
+			<field name="categ_id" ref="crm_configuration.categ_phone1"/>
+			<field name="stage_id" ref="crm_configuration.stage_phone2"/>
+			<field eval="&quot;(956) 293-2595&quot;" name="partner_phone"/>
+		</record>
+		<record id="crm_case_phone03" model="crm.case">
+			<field name="partner_address_id" ref="base.res_partner_address_2"/>
+			<field eval="time.strftime('%Y-%m-15 17:44:12')" name="date"/>
+			<field name="partner_id" ref="base.res_partner_10"/>
+			<field eval="&quot;2&quot;" name="priority"/>
+			<field name="user_id" ref="base.user_demo"/>
+			<field eval="&quot;Bad time, will call back&quot;" name="name"/>
+			<field eval="&quot;done&quot;" name="state"/>
+			<field name="section_id" ref="crm_configuration.section_support_phone"/>
+			<field eval="&quot;(820) 167-3208&quot;" name="partner_mobile"/>
+			<field eval="1" name="active"/>
+			<field name="categ_id" ref="crm_configuration.categ_phone1"/>
+			<field name="stage_id" ref="crm_configuration.stage_phone3"/>
+			<field eval="&quot;(079) 681-2139&quot;" name="partner_phone"/>
+			<field eval="&quot;contact@tecsas.fr&quot;" name="email_from"/>
+		</record>
+		<record id="crm_case_phone04" model="crm.case">
+			<field eval="time.strftime('%Y-%m-21 14:10:23')" name="date"/>
+			<field name="partner_id" ref="base.res_partner_tinyatwork"/>
+			<field eval="&quot;3&quot;" name="priority"/>
+			<field name="user_id" ref="base.user_root"/>
+			<field eval="&quot;Discuss Review Process&quot;" name="name"/>
+			<field eval="&quot;draft&quot;" name="state"/>
+			<field name="section_id" ref="crm_configuration.section_support_phone"/>
+			<field eval="&quot;(077) 582-4035&quot;" name="partner_mobile"/>
+			<field eval="1" name="active"/>
+			<field name="categ_id" ref="crm_configuration.categ_phone2"/>
+			<field name="stage_id" ref="crm_configuration.stage_phone1"/>
+			<field eval="&quot;(514) 698-4118&quot;" name="partner_phone"/>
+		</record>
+		<record id="crm_case_phone05" model="crm.case">
+			<field name="partner_address_id" ref="base.res_partner_address_10"/>
+			<field eval="time.strftime('%Y-%m-28 16:20:43')" name="date"/>
+			<field name="partner_id" ref="base.res_partner_5"/>
+			<field eval="&quot;3&quot;" name="priority"/>
+			<field name="user_id" ref="base.user_root"/>
+			<field eval="&quot;More information on the proposed deal&quot;" name="name"/>
+			<field eval="&quot;pending&quot;" name="state"/>
+			<field name="section_id" ref="crm_configuration.section_support_phone"/>
+			<field eval="&quot;(333) 715-1450&quot;" name="partner_mobile"/>
+			<field eval="1" name="active"/>
+			<field name="categ_id" ref="crm_configuration.categ_phone2"/>
+			<field name="stage_id" ref="crm_configuration.stage_phone2"/>
+			<field eval="&quot;(855) 924-4364&quot;" name="partner_phone"/>
+		</record>
+		<record id="crm_case_phone06" model="crm.case">
+			<field name="partner_address_id" ref="base.res_partner_address_1"/>
+			<field eval="1" name="active"/>
+			<field name="partner_id" ref="base.res_partner_9"/>
+			<field eval="&quot;3&quot;" name="priority"/>
+			<field name="user_id" ref="base.user_root"/>
+			<field eval="&quot;Bad time&quot;" name="name"/>
+			<field eval="&quot;cancel&quot;" name="state"/>
+			<field name="section_id" ref="crm_configuration.section_support_phone"/>
+			<field eval="&quot;(468) 017-2684&quot;" name="partner_mobile"/>
+			<field eval="time.strftime('%Y-%m-28 14:15:30')" name="date"/>
+			<field name="categ_id" ref="crm_configuration.categ_phone2"/>
+			<field name="stage_id" ref="crm_configuration.stage_phone3"/>
+			<field eval="&quot;(373) 907-1009&quot;" name="partner_phone"/>
+			<field eval="&quot;info@opensides.be&quot;" name="email_from"/>
+		</record>	
+	</data>
+</openerp>
\ No newline at end of file
diff --git a/addons/crm_configuration/crm_phonecall_menu.xml b/addons/crm_configuration/crm_phonecall_menu.xml
new file mode 100644
index 00000000000..431ea2ab424
--- /dev/null
+++ b/addons/crm_configuration/crm_phonecall_menu.xml
@@ -0,0 +1,316 @@
+<?xml version="1.0"?>
+<openerp>
+<data noupdate="1">
+    
+    <act_window
+        id="crm_case_categ_phone_create_partner"
+        name="New Phone Call"
+        res_model="crm.case"
+        src_model="res.partner"
+        view_mode="calendar,tree,form"
+        context="{'default_partner_id': active_id, 'default_duration': 1.0}"
+        domain="[('section_id','=','Phone Calls')]"/>
+
+    <record model="ir.actions.act_window" id="crm_case_categ_phone_create_partner">
+        <field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_phone'))+')]'"/>
+    </record>
+	######################## PHONE CALLS (menu) ###########################
+	<record model="ir.actions.act_window" id="crm_case_categ_phone0">
+		<field name="name">Phone Calls</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_type">form</field>
+		<field name="view_mode">tree,calendar</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_phone'))+')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_phone0">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone0"/>
+	</record>	
+	<record model="ir.actions.act_window.view" id="action_crm_tag_calendar_phone0">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_phone_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone0"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_phone0">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_phone_form_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone0"/>
+	</record>
+	<menuitem name="Phone Calls" id="menu_crm_case_phone"  parent="crm.menu_crm" action="crm_case_categ_phone0"/>
+
+	<record model="ir.actions.act_window" id="crm_case_categ_phone_incoming0">
+		<field name="name">Inbound</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_type">form</field>
+		<field name="view_mode">tree,calendar</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_phone'))+'), (\'categ_id\',\'=\','+str(ref('categ_phone1'))+')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_phone_incoming0">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming0"/>
+	</record>	
+	<record model="ir.actions.act_window.view" id="action_crm_tag_calendar_phone_incoming0">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_phone_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming0"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_phone_incoming0">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_phone_form_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming0"/>
+	</record>
+	<menuitem name="Inbound" id="menu_crm_case_categ_phone_incoming0"  parent="menu_crm_case_phone" action="crm_case_categ_phone_incoming0"/>
+
+	<record model="ir.actions.act_window" id="crm_case_categ_phone_incoming1">
+		<field name="name">New Incoming Call</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_type">form</field>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_phone_form_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_phone'))+'), (\'categ_id\',\'=\','+str(ref('categ_phone1'))+')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_phone_incoming1">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming1"/>
+	</record>	
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_phone_incoming1">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_phone_form_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming1"/>
+	</record>
+	<menuitem name="New Incoming Call" id="menu_crm_case_categ_phone_incoming1"  parent="menu_crm_case_categ_phone_incoming0" action="crm_case_categ_phone_incoming1"/>
+
+	<record model="ir.actions.act_window" id="crm_case_categ_phone_incoming2">
+		<field name="name">Planned Calls</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_type">form</field>
+		<field name="view_mode">tree,calendar</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_phone'))+'), (\'categ_id\',\'=\','+str(ref('categ_phone1'))+'), (\'stage_id\',\'=\','+str(ref('stage_phone1'))+')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_phone_incoming2">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming2"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_calendar_phone_incoming2">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_phone_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming2"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_phone_incoming2">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_phone_form_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming2"/>
+	</record>
+	<menuitem name="Planned Calls" id="menu_crm_case_categ_phone_incoming2"  parent="menu_crm_case_categ_phone_incoming0" action="crm_case_categ_phone_incoming2"/>
+
+	<record model="ir.actions.act_window" id="crm_case_categ_phone_incoming3">
+		<field name="name">Calls Held</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_type">form</field>
+		<field name="view_mode">tree,calendar</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_phone'))+'), (\'categ_id\',\'=\','+str(ref('categ_phone1'))+'), (\'stage_id\',\'=\','+str(ref('stage_phone2'))+')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_phone_incoming3">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming3"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_calendar_phone_incoming3">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_phone_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming3"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_phone_incoming3">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_phone_form_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming3"/>
+	</record>
+	<menuitem name="Calls Held" id="menu_crm_case_categ_phone_incoming3"  parent="menu_crm_case_categ_phone_incoming0" action="crm_case_categ_phone_incoming3"/>
+
+	<record model="ir.actions.act_window" id="crm_case_categ_phone_incoming4">
+		<field name="name">Calls Not Held</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_type">form</field>
+		<field name="view_mode">tree,calendar</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_phone'))+'), (\'categ_id\',\'=\','+str(ref('categ_phone1'))+'), (\'stage_id\',\'=\','+str(ref('stage_phone3'))+')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_phone_incoming4">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming4"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_calendar_phone_incoming4">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_phone_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming4"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_phone_incoming4">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_phone_form_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_incoming4"/>
+	</record>
+	<menuitem name="Calls Not Held" id="menu_crm_case_categ_phone_incoming4"  parent="menu_crm_case_categ_phone_incoming0" action="crm_case_categ_phone_incoming4"/>
+
+################################################################
+	<record model="ir.actions.act_window" id="crm_case_categ_phone_outgoing0">
+		<field name="name">Outbound</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_type">form</field>
+		<field name="view_mode">tree,calendar</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_phone'))+'), (\'categ_id\',\'=\','+str(ref('categ_phone2'))+')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_phone_outgoing0">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing0"/>
+	</record>	
+	<record model="ir.actions.act_window.view" id="action_crm_tag_calendar_phone_outgoing0">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_phone_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing0"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_phone_outgoing0">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_phone_form_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing0"/>
+	</record>
+	<menuitem name="Outbound" id="menu_crm_case_categ_phone_outgoing0"  parent="menu_crm_case_phone" action="crm_case_categ_phone_outgoing0"/>
+
+	<record model="ir.actions.act_window" id="crm_case_categ_phone_outgoing1">
+		<field name="name">New Outgoing Call</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_type">form</field>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_phone_form_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_phone'))+'), (\'categ_id\',\'=\','+str(ref('categ_phone2'))+')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_phone_outgoing1">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing1"/>
+	</record>	
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_phone_outgoing1">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_phone_form_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing1"/>
+	</record>
+	<menuitem name="New Outgoing Call" id="menu_crm_case_categ_phone_outgoing1"  parent="menu_crm_case_categ_phone_outgoing0" action="crm_case_categ_phone_outgoing1"/>
+
+	<record model="ir.actions.act_window" id="crm_case_categ_phone_outgoing2">
+		<field name="name">Planned Calls</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_type">form</field>
+		<field name="view_mode">tree,calendar</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_phone'))+'), (\'categ_id\',\'=\','+str(ref('categ_phone2'))+'), (\'stage_id\',\'=\','+str(ref('stage_phone1'))+')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_phone_outgoing2">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing2"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_calendar_phone_outgoing2">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_phone_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing2"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_phone_outgoing2">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_phone_form_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing2"/>
+	</record>
+	<menuitem name="Planned Calls" id="menu_crm_case_categ_phone_outgoing2"  parent="menu_crm_case_categ_phone_outgoing0" action="crm_case_categ_phone_outgoing2"/>
+
+	<record model="ir.actions.act_window" id="crm_case_categ_phone_outgoing3">
+		<field name="name">Calls Held</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_type">form</field>
+		<field name="view_mode">tree,calendar</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_phone'))+'), (\'categ_id\',\'=\','+str(ref('categ_phone2'))+'), (\'stage_id\',\'=\','+str(ref('stage_phone2'))+')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_phone_outgoing3">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing3"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_calendar_phone_outgoing3">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_phone_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing3"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_phone_outgoing3">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_phone_form_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing3"/>
+	</record>
+	<menuitem name="Calls Held" id="menu_crm_case_categ_phone_outgoing3"  parent="menu_crm_case_categ_phone_outgoing0" action="crm_case_categ_phone_outgoing3"/>
+
+	<record model="ir.actions.act_window" id="crm_case_categ_phone_outgoing4">
+		<field name="name">Calls Not Held</field>
+		<field name="res_model">crm.case</field>
+		<field name="view_type">form</field>
+		<field name="view_mode">tree,calendar</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_phone'))+'), (\'categ_id\',\'=\','+str(ref('categ_phone2'))+'), (\'stage_id\',\'=\','+str(ref('stage_phone3'))+')]'"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_tree_phone_outgoing4">
+		<field name="sequence" eval="1"/>
+		<field name="view_mode">tree</field>
+		<field name="view_id" ref="crm_case_phone_tree_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing4"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_calendar_phone_outgoing4">
+		<field name="sequence" eval="2"/>
+		<field name="view_mode">calendar</field>
+		<field name="view_id" ref="crm_case_phone_calendar_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing4"/>
+	</record>
+	<record model="ir.actions.act_window.view" id="action_crm_tag_form_phone_outgoing4">
+		<field name="sequence" eval="3"/>
+		<field name="view_mode">form</field>
+		<field name="view_id" ref="crm_case_phone_form_view"/>
+		<field name="act_window_id" ref="crm_case_categ_phone_outgoing4"/>
+	</record>
+	<menuitem name="Calls Not Held" id="menu_crm_case_categ_phone_outgoing4"  parent="menu_crm_case_categ_phone_outgoing0" action="crm_case_categ_phone_outgoing4"/>
+
+</data>
+</openerp>
\ No newline at end of file
diff --git a/addons/crm_configuration/crm_phonecall_view.xml b/addons/crm_configuration/crm_phonecall_view.xml
new file mode 100644
index 00000000000..d8ded666283
--- /dev/null
+++ b/addons/crm_configuration/crm_phonecall_view.xml
@@ -0,0 +1,137 @@
+<?xml version="1.0"?>
+<openerp>
+	<data>
+	# ------------------------------------------------------ 
+	# Phone Calls
+	# ------------------------------------------------------ 
+
+	<record model="ir.ui.view" id="crm_case_phone_tree_view">
+		<field name="name">CRM - Phone Calls Tree</field>
+		<field name="model">crm.case</field>
+		<field name="type">tree</field>
+		<field name="arch" type="xml">
+			<tree string="Phone Calls"  colors="red:state=='open'">
+				<field name="id"/>
+				<field name="name" string="Subject"/>
+				<field name="categ_id" string="Direction" select="1"/>
+				<field name="partner_id" string="Related to"/>
+				<field name="date" string="Start Date"/>
+				<field name="partner_address_id" string="Contact"/>
+				<field name="user_id" string="Assigned to"/>
+			</tree>
+		</field>
+	</record>
+
+	<record model="ir.ui.view" id="crm_case_phone_form_view">
+		<field name="name">CRM - Phone Call Form</field>
+		<field name="model">crm.case</field>
+		<field name="type">form</field>
+		<field name="arch" type="xml">
+			<form string="Claims">
+				<group colspan="4" col="6">
+					<field name="name" string="Subject"/>
+					<field name="section_id" colspan="1"/>
+					<newline/>
+					<field name="date" string="Start Date &amp; Time"/>
+					<field name="duration"/>
+				</group>
+				<notebook>
+				<page string="General">
+						<field name="partner_id" string="Related to"/>
+						<field name="partner_address_id" string="Contact" on_change="onchange_partner_address_id(partner_address_id, email_from)" colspan="1"/>
+						<newline/>
+						<field name="partner_phone"/>
+						<field name="partner_mobile"/>
+						<newline/>
+						<field name="email_from"/>
+						<field name="user_id" string="Assigned to" select="2"/>
+						<field name="priority"/>
+						<field name="active" string="Reminder"/>
+						<separator colspan="4"/>
+						<field name="categ_id" string="Direction" select="1" on_change="onchange_categ_id(categ_id)"/>
+						<field name="stage_id"/>
+						<separator string= "Description" colspan="4"/>
+						<field name="note" nolabel="1" colspan="4"/>
+						<separator colspan="4"/>
+						<group col="8" colspan="4">
+							<field name="state" select="1"/> 
+					 		<button name="case_close" string="Done" states="open,draft,pending" type="object"/>
+							<button name="case_open" string="Open" states="draft,pending" type="object"/>
+							<button name="case_cancel" string="Cancel" states="draft,open,pending" type="object"/>
+							<button name="case_pending" string="Pending" states="draft,open" type="object"/>
+							<button name="case_reset" string="Reset to Draft" states="done,cancel" type="object"/>
+						</group>
+				</page>
+				<page string="Extra Info">
+					<field name="id" colspan="4"/>
+					<field name="email_cc"/>
+					<field name="canal_id"/>
+					<separator colspan="4" string="Dates"/>
+					<field name="create_date"/>
+					<field name="date_closed"/>
+					<field name="date_action_last"/>
+					<field name="date_action_next"/>
+					<separator colspan="4"/>
+					<field name="history_line" colspan="2" nolabel="1" mode="tree,form">
+						<form string="Communication history">
+							<group col="6" colspan="4">
+								<field name="date"/>
+								<field name="email"/>
+								<field name="canal_id"/>
+							</group>
+							<newline/>
+							<field name="description" colspan="4" nolabel="1"/>
+						</form>
+						<tree string="Communication history">
+							<field name="description"/>
+							<field name="email"/>
+							<field name="date"/>
+						</tree>
+					</field>
+					<group col="2" colspan="2" expand="1">
+						<field name="som"/>
+						<button name="add_reply" string="Add Last Mail for Replying"
+							states="open" type="object" colspan="2"/>
+						<field name="description" colspan="2" nolabel="1"/>
+						<button name="case_log_reply"
+							string="Send Partner &amp; Historize" states="open"
+							type="object"/>
+						<button name="case_log" string="Historize" states="open"
+							type="object"/>
+					</group>
+					<separator colspan="4" string="References"/>
+					<field name="ref" colspan="4"/>
+					<field name="ref2" colspan="4"/>
+				</page>
+				<page string="History">
+					<field name="log_ids" nolabel="1" colspan="4">
+						<form string="Actions">
+							<separator string="Action Information" colspan="4"/>
+							<field name="name" colspan="4"/>
+							<field name="date"/>
+							<field name="user_id"/>
+							<field name="som"/>
+							<field name="canal_id"/>
+						</form>
+					</field>
+				</page>
+				</notebook>
+			</form>
+		</field>
+	</record>
+
+	<record model="ir.ui.view" id="crm_case_phone_calendar_view">
+		<field name="name">CRM - Phone Calls Calendar</field>
+		<field name="model">crm.case</field>
+		<field name="type">calendar</field>
+		<field name="priority" eval="2"/>
+		<field name="arch" type="xml">
+			<calendar string="Phone Calls" date_start="date" color="user_id" date_delay="duration">
+				<field name="name"/>
+				<field name="partner_id"/>
+				<field name="categ_id"/>
+			</calendar>
+		</field>
+	</record>	
+	</data>
+</openerp>
\ No newline at end of file