diff --git a/addons/im_livechat/static/src/embed/common/chatbot/chatbot_service.js b/addons/im_livechat/static/src/embed/common/chatbot/chatbot_service.js
index b28ea00ed7e..b6009e72331 100644
--- a/addons/im_livechat/static/src/embed/common/chatbot/chatbot_service.js
+++ b/addons/im_livechat/static/src/embed/common/chatbot/chatbot_service.js
@@ -122,11 +122,19 @@ export class ChatBotService {
         localStorage.removeItem(
             `im_livechat.chatbot.state.uuid_${this.livechatService.thread.uuid}`
         );
-        const message = await this.rpc("/chatbot/restart", {
-            channel_uuid: this.livechatService.thread.uuid,
-            chatbot_script_id: this.chatbot.scriptId,
-        });
-        this.livechatService.thread?.messages.push({ ...message, body: markup(message.body) });
+        const message = this.store.Message.insert(
+            await this.rpc("/chatbot/restart", {
+                channel_uuid: this.livechatService.thread.uuid,
+                chatbot_script_id: this.chatbot.scriptId,
+            }),
+            { html: true }
+        );
+        if (!this.livechatService.thread) {
+            return;
+        }
+        if (message.notIn(this.livechatService.thread.messages)) {
+            this.livechatService.thread.messages.push(message);
+        }
         this.currentStep = null;
         this.start();
     }