diff --git a/addons/im_livechat/views/rating_rating_views.xml b/addons/im_livechat/views/rating_rating_views.xml
index b7d9cae1ca4..e6127678926 100644
--- a/addons/im_livechat/views/rating_rating_views.xml
+++ b/addons/im_livechat/views/rating_rating_views.xml
@@ -39,6 +39,7 @@
         <field name="name">im_livechat.rating.rating.view.kanban</field>
         <field name="model">rating.rating</field>
         <field name="inherit_id" ref="rating.rating_rating_view_kanban"/>
+        <field name="mode">primary</field>
         <field name="arch" type="xml">
             <xpath expr="//kanban" position="attributes">
                 <attribute name="type">object</attribute>