diff --git a/addons/rating/models/rating_mixin.py b/addons/rating/models/rating_mixin.py
index 182d3d08b14..62d0d6c1767 100644
--- a/addons/rating/models/rating_mixin.py
+++ b/addons/rating/models/rating_mixin.py
@@ -248,7 +248,7 @@ class RatingMixin(models.AbstractModel):
         for key in data:
             if key >= RATING_LIMIT_SATISFIED:
                 res['great'] += data[key]
-            elif key > RATING_LIMIT_OK:
+            elif key >= RATING_LIMIT_OK:
                 res['okay'] += data[key]
             else:
                 res['bad'] += data[key]
diff --git a/addons/website_livechat/controllers/main.py b/addons/website_livechat/controllers/main.py
index b3749180ee8..56a263e01d2 100644
--- a/addons/website_livechat/controllers/main.py
+++ b/addons/website_livechat/controllers/main.py
@@ -36,7 +36,8 @@ class WebsiteLivechat(LivechatController):
         ratings_per_partner = {partner_id: dict(great=0, okay=0, bad=0)
                                for partner_id in ratings.mapped('rated_partner_id.id')}
         total_ratings_per_partner = dict.fromkeys(ratings.mapped('rated_partner_id.id'), 0)
-        rating_texts = {10: 'great', 5: 'okay', 1: 'bad'}
+        # keep 10 for backward compatibility
+        rating_texts = {10: 'great', 5: 'great', 3: 'okay', 1: 'bad'}
 
         for rating in ratings:
             partner_id = rating.rated_partner_id.id