diff --git a/addons/base_status/base_state.py b/addons/base_status/base_state.py index 35995ac7da3..27710baf917 100644 --- a/addons/base_status/base_state.py +++ b/addons/base_status/base_state.py @@ -19,7 +19,7 @@ # ############################################################################## -from osv import fields +from osv import fields, osv from tools.translate import _ class base_state(object): @@ -104,7 +104,23 @@ class base_state(object): self.case_set(cr, uid, [case.id], 'open', values, context=context) self.case_open_send_note(cr, uid, [case.id], context=context) return True - + def case_escalate(self, cr, uid, ids, context=None): + """ Escalates case to parent level """ + cases = self.browse(cr, uid, ids, context=context) + cases[0].state # fill browse record cache, for _action having old and new values + data = {'active': True} + for case in cases: + parent_id = case.section_id.parent_id + if parent_id: + data['section_id'] = parent_id.id + if parent_id.change_responsible and parent_id.user_id: + data['user_id'] = parent_id.user_id.id + else: + raise osv.except_osv(_('Error !'), _('You can not escalate, you are already at the top level regarding your sales-team category.')) + self.write(cr, uid, [case.id], data, context=context) + case.case_escalate_send_note(parent_id.user_id, context=context) + self._action(cr, uid, cases, 'escalate', context=context) + return True def case_close(self, cr, uid, ids, context=None): """ Closes case """ self.case_set(cr, uid, ids, 'done', {'date_closed': fields.datetime.now()}, context=context) @@ -169,7 +185,15 @@ class base_state(object): msg = _('%s has been opened.') % (self.case_get_note_msg_prefix(cr, uid, id, context=context)) self.message_append_note(cr, uid, [id], body=msg, context=context) return True - + def case_escalate_send_note(self, cr, uid, ids, new_section=None, context=None): + for id in ids: + if new_section: + msg = '%s has been escalated to %s.' % (self.case_get_note_msg_prefix(cr, uid, id, context=context), new_section.name) + else: + msg = '%s has been escalated.' % (self.case_get_note_msg_prefix(cr, uid, id, context=context)) + self.message_append_note(cr, uid, [id], 'System Notification', msg, context=context) + return True + def case_close_send_note(self, cr, uid, ids, context=None): for id in ids: msg = _('%s has been closed.') % (self.case_get_note_msg_prefix(cr, uid, id, context=context)) diff --git a/addons/project/project_view.xml b/addons/project/project_view.xml index cc6f5b05ad8..c24eae7aed9 100644 --- a/addons/project/project_view.xml +++ b/addons/project/project_view.xml @@ -10,7 +10,7 @@ - + - + Mark unread @@ -84,7 +84,7 @@ - + @@ -195,7 +195,7 @@ - +