diff --git a/addons/im_livechat/static/src/embed/common/message_patch.js b/addons/im_livechat/static/src/embed/common/message_patch.js
index be08238adbe..604f2efcf92 100644
--- a/addons/im_livechat/static/src/embed/common/message_patch.js
+++ b/addons/im_livechat/static/src/embed/common/message_patch.js
@@ -4,6 +4,7 @@ import { Message } from "@mail/core/common/message";
 
 import { patch } from "@web/core/utils/patch";
 import { url } from "@web/core/utils/urls";
+import { SESSION_STATE } from "./livechat_service";
 
 Message.props.push("isTypingMessage?");
 
@@ -17,6 +18,22 @@ patch(Message.prototype, {
         return this.props.thread?.type === "livechat" ? 2 : super.quickActionCount;
     },
 
+    get canAddReaction() {
+        return (
+            super.canAddReaction &&
+            (this.props.thread?.type !== "livechat" ||
+                this.env.services["im_livechat.livechat"].state === SESSION_STATE.PERSISTED)
+        );
+    },
+
+    get canReplyTo() {
+        return (
+            super.canReplyTo &&
+            (this.props.thread?.type !== "livechat" ||
+                this.env.services["im_livechat.chatbot"].inputEnabled)
+        );
+    },
+
     /**
      * @param {import("@im_livechat/embed/common/chatbot/chatbot_step_model").StepAnswer} answer
      */
diff --git a/addons/website_livechat/static/tests/tours/website_livechat_chatbot_flow.js b/addons/website_livechat/static/tests/tours/website_livechat_chatbot_flow.js
index ab41f3cc946..0c1c768f4c3 100644
--- a/addons/website_livechat/static/tests/tours/website_livechat_chatbot_flow.js
+++ b/addons/website_livechat/static/tests/tours/website_livechat_chatbot_flow.js
@@ -26,7 +26,17 @@ registry.category("web_tour.tours").add("website_livechat_chatbot_flow_tour", {
         },
         {
             trigger: messagesContain("How can I help you?"),
-            run: () => {}, // check question_selection message is posted
+            // check question_selection message is posted and reactions are not
+            // available since the thread is not yet persisted
+            run() {
+                if (
+                    this.$anchor[0].querySelector(
+                        ".o-mail-Message-actions [title='Add a Reaction']"
+                    )
+                ) {
+                    console.error("Reactions should not be available before thread is persisted.");
+                }
+            },
         },
         {
             trigger: 'li:contains("I want to buy the software")',
@@ -34,7 +44,17 @@ registry.category("web_tour.tours").add("website_livechat_chatbot_flow_tour", {
         },
         {
             trigger: messagesContain("I want to buy the software"),
-            run: () => {}, // check selected option is posted
+            // check selected option is posted and reactions are available since
+            // the thread has been persisted in the process
+            run() {
+                if (
+                    !this.$anchor[0].querySelector(
+                        ".o-mail-Message-actions [title='Add a Reaction']"
+                    )
+                ) {
+                    console.error("Reactions should be available since thread is persisted.");
+                }
+            },
         },
         {
             trigger: messagesContain("Can you give us your email please?"),