diff --git a/addons/web/static/src/core/tooltip/tooltip_service.js b/addons/web/static/src/core/tooltip/tooltip_service.js
index 0210faea9c7..38e2cca939d 100644
--- a/addons/web/static/src/core/tooltip/tooltip_service.js
+++ b/addons/web/static/src/core/tooltip/tooltip_service.js
@@ -51,6 +51,7 @@ export const tooltipService = {
         let closeTooltip;
         let target = null;
         let touchPressed;
+        let mouseEntered;
         const elementsWithTooltips = new Map();
 
         /**
@@ -74,7 +75,7 @@ export const tooltipService = {
             if (!document.body.contains(target)) {
                 return true; // target is no longer in the DOM
             }
-            if (hasTouch()) {
+            if (hasTouch() && !mouseEntered) {
                 return !touchPressed;
             }
             return false;
@@ -153,11 +154,13 @@ export const tooltipService = {
          * @param {MouseEvent} ev a "mouseenter" event
          */
         function onMouseenter(ev) {
+            mouseEntered = true;
             openElementsTooltip(ev.target);
         }
 
         function onMouseleave(ev) {
             if (target === ev.target) {
+                mouseEntered = false;
                 cleanup();
             }
         }
diff --git a/addons/web/static/tests/core/tooltip/tooltip_service_tests.js b/addons/web/static/tests/core/tooltip/tooltip_service_tests.js
index 42dfca4e2f9..7eff5c9616c 100644
--- a/addons/web/static/tests/core/tooltip/tooltip_service_tests.js
+++ b/addons/web/static/tests/core/tooltip/tooltip_service_tests.js
@@ -443,4 +443,47 @@ QUnit.module("Tooltip service", (hooks) => {
         // tooltip did not crash and is not shown
         assert.containsNone(target, ".o_popover");
     });
+
+    QUnit.test("tooltip using the mouse with a touch enabled device", async (assert) => {
+        // patch matchMedia to alter hasTouch value
+        patchWithCleanup(browser, {
+            matchMedia: (media) => {
+                if (media === "(pointer:coarse)") {
+                    return { matches: true };
+                }
+                return this._super();
+            },
+        });
+
+        class MyComponent extends Component {}
+        MyComponent.template = xml`<button class="mybtn" data-tooltip="hello">Action</button>`;
+        let simulateTimeout;
+        let simulateInterval;
+        const mockSetTimeout = (fn) => {
+            simulateTimeout = fn;
+        };
+        const mockSetInterval = (fn) => {
+            simulateInterval = fn;
+        };
+        await makeParent(MyComponent, { mockSetInterval, mockSetTimeout });
+
+        assert.containsNone(target, ".o_popover");
+        target.querySelector(".mybtn").dispatchEvent(new Event("mouseenter"));
+        await nextTick();
+        assert.containsNone(target, ".o_popover");
+
+        simulateTimeout();
+        await nextTick();
+        assert.containsOnce(target, ".o_popover");
+        assert.strictEqual(target.querySelector(".o_popover").innerText, "hello");
+
+        simulateInterval();
+        await nextTick();
+        assert.containsOnce(target, ".o_popover");
+        assert.strictEqual(target.querySelector(".o_popover").innerText, "hello");
+
+        target.querySelector(".mybtn").dispatchEvent(new Event("mouseleave"));
+        await nextTick();
+        assert.containsNone(target, ".o_popover");
+    });
 });