diff --git a/addons/crm/wizard/crm_send_email.py b/addons/crm/wizard/crm_send_email.py
index aed957cb305..892b42ca460 100644
--- a/addons/crm/wizard/crm_send_email.py
+++ b/addons/crm/wizard/crm_send_email.py
@@ -177,7 +177,8 @@ class crm_send_new_email(osv.osv_memory):
             if 'email_from' in fields:
                 res.update({'email_from': user_mail_from and tools.ustr(user_mail_from) or ''})
             if 'reply_to' in fields:
-                res.update({'reply_to': case.section_id and case.section_id.reply_to or False})
+                if hasattr(case, 'section_id'):
+                    res.update({'reply_to': case.section_id and case.section_id.reply_to or False})
             if 'subject' in fields:
                 res.update({'subject': tools.ustr(context.get('subject', case.name) or '')})
             if 'email_cc' in fields:
@@ -236,7 +237,8 @@ class crm_send_new_email(osv.osv_memory):
                  email_cc = (case.email_cc and tools.ustr(case.email_cc) + ', ' or '') + (hist.email_cc or '')
                  res.update({'email_cc': email_cc})
             if 'reply_to' in fields:
-                res.update({'reply_to': case.section_id.reply_to})
+                if hasattr(case, 'section_id'):
+                    res.update({'reply_to': case.section_id.reply_to})
             if 'state' in fields:
                 res['state'] = u'pending'
         return res