diff --git a/addons/crm_helpdesk/crm_helpdesk_menu.xml b/addons/crm_helpdesk/crm_helpdesk_menu.xml index 162cef8c15d..31ee27345b0 100644 --- a/addons/crm_helpdesk/crm_helpdesk_menu.xml +++ b/addons/crm_helpdesk/crm_helpdesk_menu.xml @@ -11,8 +11,8 @@ crm.helpdesk tree,calendar,form - {"search_default_user_id":uid, 'search_default_section_id': section_id} + {"search_default_user_id":uid, "search_default_current":1, 'search_default_section_id': section_id} Helpdesk and Support allow you to track your interventions. Select a customer, add notes and categorize interventions with partners if necessary. You can also assign a priority level. Use the OpenERP Issues system to manage your support activities. Issues can be connected to the email gateway: new emails may create issues, each of them automatically gets the history of the conversation with the customer. diff --git a/addons/crm_helpdesk/crm_helpdesk_view.xml b/addons/crm_helpdesk/crm_helpdesk_view.xml index 746b96a6951..aca7ac061a8 100644 --- a/addons/crm_helpdesk/crm_helpdesk_view.xml +++ b/addons/crm_helpdesk/crm_helpdesk_view.xml @@ -232,7 +232,8 @@ search - - - - crm.helpdesk.report form tree,graph - {"search_default_User":1,"search_default_This Month":1,'group_by_no_leaf':1,'group_by':[]} + {"search_default_User":1,"search_default_this_month":1,'group_by_no_leaf':1,'group_by':[]} Have a general overview of all support requests by sorting them with specific criteria such as the processing time, number of requests answered, emails sent and costs.