diff --git a/addons/website_livechat/static/src/components/visitor_banner/visitor_banner.xml b/addons/website_livechat/static/src/components/visitor_banner/visitor_banner.xml
index 2fda2271f8e..704d88333ec 100644
--- a/addons/website_livechat/static/src/components/visitor_banner/visitor_banner.xml
+++ b/addons/website_livechat/static/src/components/visitor_banner/visitor_banner.xml
@@ -2,36 +2,38 @@
 <templates xml:space="preserve">
 
     <t t-name="website_livechat.VisitorBanner" owl="1">
-        <div class="o_VisitorBanner" t-attf-class="{{ className }}" t-ref="root">
-            <div class="o_VisitorBanner_sidebar">
-                <div class="o_VisitorBanner_avatarContainer">
-                    <img class="o_VisitorBanner_avatar rounded-circle" t-att-src="visitor.avatarUrl" alt="Avatar"/>
-                    <t t-if="visitor.is_connected">
-                        <i class="o_VisitorBanner_onlineStatusIcon fa fa-circle" title="Online" role="img" aria-label="Visitor is online"/>
+        <t t-if="visitor">
+            <div class="o_VisitorBanner" t-attf-class="{{ className }}" t-ref="root">
+                <div class="o_VisitorBanner_sidebar">
+                    <div class="o_VisitorBanner_avatarContainer">
+                        <img class="o_VisitorBanner_avatar rounded-circle" t-att-src="visitor.avatarUrl" alt="Avatar"/>
+                        <t t-if="visitor.is_connected">
+                            <i class="o_VisitorBanner_onlineStatusIcon fa fa-circle" title="Online" role="img" aria-label="Visitor is online"/>
+                        </t>
+                    </div>
+                </div>
+                <div class="o_VisitorBanner_content">
+                    <t t-if="visitor.country">
+                        <img class="o_VisitorBanner_country o_country_flag" t-att-src="visitor.country.flagUrl" t-att-alt="visitor.country.code or visitor.country.name"/>
                     </t>
-                </div>
-            </div>
-            <div class="o_VisitorBanner_content">
-                <t t-if="visitor.country">
-                    <img class="o_VisitorBanner_country o_country_flag" t-att-src="visitor.country.flagUrl" t-att-alt="visitor.country.code or visitor.country.name"/>
-                </t>
-                <span class="o_VisitorBanner_visitor" t-esc="visitor.nameOrDisplayName"/>
-                <span class="o_VisitorBanner_language">
-                    <i class="o_VisitorBanner_languageIcon fa fa-comment-o" aria-label="Lang"/>
-                    <t t-esc="visitor.lang_name"/>
-                </span>
-                <t t-if="visitor.website_name">
-                    <span class="o_VisitorBanner_website">
-                        <i class="o_VisitorBanner_websiteIcon fa fa-globe" aria-label="Website"/>
-                        <span t-esc="visitor.website_name"/>
+                    <span class="o_VisitorBanner_visitor" t-esc="visitor.nameOrDisplayName"/>
+                    <span class="o_VisitorBanner_language">
+                        <i class="o_VisitorBanner_languageIcon fa fa-comment-o" aria-label="Lang"/>
+                        <t t-esc="visitor.lang_name"/>
                     </span>
-                </t>
-                <div class="o_VisitorBanner_history">
-                    <i class="o_VisitorBanner_historyIcon fa fa-history" aria-label="History"/>
-                    <span t-esc="visitor.history"/>
+                    <t t-if="visitor.website_name">
+                        <span class="o_VisitorBanner_website">
+                            <i class="o_VisitorBanner_websiteIcon fa fa-globe" aria-label="Website"/>
+                            <span t-esc="visitor.website_name"/>
+                        </span>
+                    </t>
+                    <div class="o_VisitorBanner_history">
+                        <i class="o_VisitorBanner_historyIcon fa fa-history" aria-label="History"/>
+                        <span t-esc="visitor.history"/>
+                    </div>
                 </div>
             </div>
-        </div>
+        </t>
     </t>
 
 </templates>