diff --git a/addons/im_livechat/controllers/main.py b/addons/im_livechat/controllers/main.py
index 78d029689a9..91315809b58 100644
--- a/addons/im_livechat/controllers/main.py
+++ b/addons/im_livechat/controllers/main.py
@@ -74,7 +74,7 @@ class LivechatController(http.Controller):
 
     @http.route('/im_livechat/init', type='json', auth="public", cors="*")
     def livechat_init(self, channel_id):
-        operator_available = len(request.env['im_livechat.channel'].sudo().browse(channel_id)._get_available_users())
+        operator_available = len(request.env['im_livechat.channel'].sudo().browse(channel_id).available_operator_ids)
         rule = {}
         # find the country from the request
         country_id = False
diff --git a/addons/im_livechat/models/im_livechat_channel.py b/addons/im_livechat/models/im_livechat_channel.py
index 92c1c908597..a2e9c40bd1b 100644
--- a/addons/im_livechat/models/im_livechat_channel.py
+++ b/addons/im_livechat/models/im_livechat_channel.py
@@ -17,11 +17,7 @@ class ImLivechatChannel(models.Model):
     _name = 'im_livechat.channel'
     _inherit = ['rating.parent.mixin']
     _description = 'Livechat Channel'
-    _rating_satisfaction_days = 7  # include only last 7 days to compute satisfaction
-
-    def _default_image(self):
-        image_path = modules.get_module_resource('im_livechat', 'static/src/img', 'default.png')
-        return base64.b64encode(open(image_path, 'rb').read())
+    _rating_satisfaction_days = 14  # include only last 14 days to compute satisfaction
 
     def _default_user_ids(self):
         return [(6, 0, [self._uid])]
@@ -49,10 +45,11 @@ class ImLivechatChannel(models.Model):
         help="URL to a static page where you client can discuss with the operator of the channel.")
     are_you_inside = fields.Boolean(string='Are you inside the matrix?',
         compute='_are_you_inside', store=False, readonly=True)
+    available_operator_ids = fields.Many2many('res.users', compute='_compute_available_operator_ids')
     script_external = fields.Html('Script (external)', compute='_compute_script_external', store=False, readonly=True, sanitize=False)
     nbr_channel = fields.Integer('Number of conversation', compute='_compute_nbr_channel', store=False, readonly=True)
 
-    image_128 = fields.Image("Image", max_width=128, max_height=128, default=_default_image)
+    image_128 = fields.Image("Image", max_width=128, max_height=128)
 
     # relationnal fields
     user_ids = fields.Many2many('res.users', 'im_livechat_channel_im_user', 'channel_id', 'user_id', string='Operators', default=_default_user_ids)
@@ -64,6 +61,11 @@ class ImLivechatChannel(models.Model):
         for channel in self:
             channel.are_you_inside = bool(self.env.uid in [u.id for u in channel.user_ids])
 
+    @api.depends('user_ids.im_status')
+    def _compute_available_operator_ids(self):
+        for record in self:
+            record.available_operator_ids = record.user_ids.filtered(lambda user: user.im_status == 'online')
+
     @api.depends('rule_ids.chatbot_script_id')
     def _compute_chatbot_script_count(self):
         data = self.env['im_livechat.channel.rule']._read_group(
@@ -130,13 +132,6 @@ class ImLivechatChannel(models.Model):
     # --------------------------
     # Channel Methods
     # --------------------------
-    def _get_available_users(self):
-        """ get available user of a given channel
-            :retuns : return the res.users having their im_status online
-        """
-        self.ensure_one()
-        return self.user_ids.filtered(lambda user: user.im_status == 'online')
-
     def _get_livechat_discuss_channel_vals(self, anonymous_name, operator=None, chatbot_script=None, user_id=None, country_id=None):
         # partner to add to the discuss.channel
         operator_partner_id = operator.partner_id.id if operator else chatbot_script.operator_partner_id.id
@@ -190,10 +185,9 @@ class ImLivechatChannel(models.Model):
                     [('channel_id', 'in', self.ids)]).mapped('chatbot_script_id').ids:
                 return False
         elif previous_operator_id:
-            available_users = self._get_available_users()
             # previous_operator_id is the partner_id of the previous operator, need to convert to user
-            if previous_operator_id in available_users.mapped('partner_id').ids:
-                user_operator = next(available_user for available_user in available_users if available_user.partner_id.id == previous_operator_id)
+            if previous_operator_id in self.available_operator_ids.mapped('partner_id').ids:
+                user_operator = next(available_user for available_user in self.available_operator_ids if available_user.partner_id.id == previous_operator_id)
         if not user_operator and not chatbot_script:
             user_operator = self._get_random_operator()
         if not user_operator and not chatbot_script:
@@ -227,8 +221,7 @@ class ImLivechatChannel(models.Model):
         :return : user
         :rtype : res.users
         """
-        operators = self._get_available_users()
-        if len(operators) == 0:
+        if not self.available_operator_ids:
             return False
 
         self.env.cr.execute("""SELECT COUNT(DISTINCT c.id), c.livechat_operator_id
@@ -238,12 +231,14 @@ class ImLivechatChannel(models.Model):
             AND c.livechat_operator_id in %s
             AND m.create_date > ((now() at time zone 'UTC') - interval '30 minutes')
             GROUP BY c.livechat_operator_id
-            ORDER BY COUNT(DISTINCT c.id) asc""", (tuple(operators.mapped('partner_id').ids),))
+            ORDER BY COUNT(DISTINCT c.id) asc""", (tuple(self.available_operator_ids.mapped('partner_id').ids),))
         active_channels = self.env.cr.dictfetchall()
 
         # If inactive operator(s), return one of them
         active_channel_operator_ids = [active_channel['livechat_operator_id'] for active_channel in active_channels]
-        inactive_operators = [operator for operator in operators if operator.partner_id.id not in active_channel_operator_ids]
+        inactive_operators = [
+            operator for operator in self.available_operator_ids if operator.partner_id.id not in active_channel_operator_ids
+        ]
         if inactive_operators:
             return random.choice(inactive_operators)
 
@@ -255,7 +250,7 @@ class ImLivechatChannel(models.Model):
             if active_channel['count'] == lowest_number_of_conversations])
 
         # convert the selected 'partner_id' to its corresponding res.users
-        return next(operator for operator in operators if operator.partner_id.id == less_active_operator)
+        return next(operator for operator in self.available_operator_ids if operator.partner_id.id == less_active_operator)
 
     def _get_channel_infos(self):
         self.ensure_one()
@@ -278,7 +273,7 @@ class ImLivechatChannel(models.Model):
         if username is None:
             username = _('Visitor')
         info = {}
-        info['available'] = self.chatbot_script_count or len(self._get_available_users()) > 0
+        info['available'] = self.chatbot_script_count or len(self.available_operator_ids) > 0
         info['server_url'] = self.get_base_url()
         if info['available']:
             info['options'] = self._get_channel_infos()
diff --git a/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban.scss b/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban.scss
new file mode 100644
index 00000000000..b0ad23d4325
--- /dev/null
+++ b/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban.scss
@@ -0,0 +1,15 @@
+.o_kanban_record:has(.o-livechat-ChannelKanban-highlighted) {
+    & .oe_kanban_global_click {
+        background-color: $o-component-active-bg !important;
+        color: $o-component-active-color;
+    }
+}
+
+.o-livechat-ChannelKanban-highlighted {
+    background-color: $o-component-active-bg !important;
+    color: $o-component-active-color;
+
+    &::before {
+        background-color: $o-component-active-bg !important;
+    }
+}
diff --git a/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban_menu.xml b/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban_menu.xml
new file mode 100644
index 00000000000..2269a570dcc
--- /dev/null
+++ b/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban_menu.xml
@@ -0,0 +1,10 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<templates xml:space="preserve">
+    <t t-name="im_livechat.KanbanRecordMenu" t-inherit="web.KanbanRecordMenu">
+         <xpath expr="//Dropdown" position="attributes">
+            <attribute name="position">'bottom-start'</attribute>
+            <attribute name="menuClass" add="` rounded-0 ${record.available_operator_ids.raw_value.length > 0 ? 'o-livechat-ChannelKanban-highlighted': ''}`" separator="+"/>
+            <attribute name="togglerClass" add="' bg-transparent px-2'" separator="+"/>
+        </xpath>
+    </t>
+</templates>
diff --git a/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban_record.js b/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban_record.js
new file mode 100644
index 00000000000..2534bc36a71
--- /dev/null
+++ b/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban_record.js
@@ -0,0 +1,6 @@
+/* @odoo-module */
+
+import { KanbanRecord } from "@web/views/kanban/kanban_record";
+
+export class LivechatChannelKanbanRecord extends KanbanRecord {}
+LivechatChannelKanbanRecord.menuTemplate = "im_livechat.KanbanRecordMenu";
diff --git a/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban_renderer.js b/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban_renderer.js
new file mode 100644
index 00000000000..7482d962271
--- /dev/null
+++ b/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban_renderer.js
@@ -0,0 +1,11 @@
+/* @odoo-module */
+
+import { KanbanRenderer } from "@web/views/kanban/kanban_renderer";
+import { LivechatChannelKanbanRecord } from "./livechat_channel_kanban_record";
+
+export class LivechatChannelKanbanRenderer extends KanbanRenderer {}
+
+LivechatChannelKanbanRenderer.components = {
+    ...KanbanRenderer.components,
+    KanbanRecord: LivechatChannelKanbanRecord,
+};
diff --git a/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban_view.js b/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban_view.js
new file mode 100644
index 00000000000..c3bd96d6388
--- /dev/null
+++ b/addons/im_livechat/static/src/views/livechat_channel_kanban/livechat_channel_kanban_view.js
@@ -0,0 +1,13 @@
+/* @odoo-module */
+
+import { LivechatChannelKanbanRenderer } from "@im_livechat/views/livechat_channel_kanban/livechat_channel_kanban_renderer";
+
+import { registry } from "@web/core/registry";
+import { kanbanView } from "@web/views/kanban/kanban_view";
+
+const livechatChannelKanbanView = {
+    ...kanbanView,
+    Renderer: LivechatChannelKanbanRenderer,
+};
+
+registry.category("views").add("im_livechat.livechat_channel_kanban", livechatChannelKanbanView);
diff --git a/addons/im_livechat/static/tests/helpers/mock_server/models/im_livechat_channel.js b/addons/im_livechat/static/tests/helpers/mock_server/models/im_livechat_channel.js
index a79bb584ceb..5e12919eb4f 100644
--- a/addons/im_livechat/static/tests/helpers/mock_server/models/im_livechat_channel.js
+++ b/addons/im_livechat/static/tests/helpers/mock_server/models/im_livechat_channel.js
@@ -5,13 +5,13 @@ import { MockServer } from "@web/../tests/helpers/mock_server";
 
 patch(MockServer.prototype, "im_livechat/models/im_livechat_channel", {
     /**
-     * Simulates `_get_available_users` on `im_livechat.channel`.
+     * Simulates `_compute_available_operator_ids` on `im_livechat.channel`.
      *
      * @private
      * @param {integer} id
      * @returns {Object}
      */
-    _mockImLivechatChannel_getAvailableUsers(id) {
+    _mockImLivechatChannel__computeAvailableOperatorIds(id) {
         const livechatChannel = this.getRecords("im_livechat.channel", [["id", "=", id]])[0];
         const users = this.getRecords("res.users", [["id", "in", livechatChannel.user_ids]]);
         return users.filter((user) => user.im_status === "online");
@@ -77,7 +77,7 @@ patch(MockServer.prototype, "im_livechat/models/im_livechat_channel", {
      * @returns {Object}
      */
     _mockImLivechatChannel_getRandomOperator(id) {
-        const availableUsers = this._mockImLivechatChannel_getAvailableUsers(id);
+        const availableUsers = this._mockImLivechatChannel__computeAvailableOperatorIds(id);
         return availableUsers[0];
     },
     /**
@@ -101,7 +101,7 @@ patch(MockServer.prototype, "im_livechat/models/im_livechat_channel", {
     ) {
         let operator;
         if (previous_operator_id) {
-            const availableUsers = this._mockImLivechatChannel_getAvailableUsers(id);
+            const availableUsers = this._mockImLivechatChannel__computeAvailableOperatorIds(id);
             operator = availableUsers.find((user) => user.partner_id === previous_operator_id);
         }
         if (!operator) {
diff --git a/addons/im_livechat/tests/common.py b/addons/im_livechat/tests/common.py
index 9c23f1e306a..3258256ff49 100644
--- a/addons/im_livechat/tests/common.py
+++ b/addons/im_livechat/tests/common.py
@@ -42,7 +42,8 @@ class TestImLivechatCommon(TransactionCase):
     def setUp(self):
         super().setUp()
 
-        def get_available_users(_):
-            return self.operators
+        def _compute_available_operator_ids(channel_self):
+            for record in channel_self:
+                record.available_operator_ids = type(self).operators
 
-        self.patch(type(self.env['im_livechat.channel']), '_get_available_users', get_available_users)
+        self.patch(type(self.env['im_livechat.channel']), '_compute_available_operator_ids', _compute_available_operator_ids)
diff --git a/addons/im_livechat/tests/test_get_discuss_channel.py b/addons/im_livechat/tests/test_get_discuss_channel.py
index 5f42e1a35d1..d41dd0be531 100644
--- a/addons/im_livechat/tests/test_get_discuss_channel.py
+++ b/addons/im_livechat/tests/test_get_discuss_channel.py
@@ -26,7 +26,7 @@ class TestGetDiscussChannel(TestImLivechatCommon):
 
         # ensure visitor info are correct with anonymous
         operator = self.operators[0]
-        channel_info = self.livechat_channel.with_user(public_user)._open_livechat_discuss_channel(anonymous_name='Visitor 22', previous_operator_id=operator.partner_id.id, country_id=belgium.id)
+        channel_info = self.livechat_channel.with_user(public_user).sudo()._open_livechat_discuss_channel(anonymous_name='Visitor 22', previous_operator_id=operator.partner_id.id, country_id=belgium.id)
         self.assertEqual(channel_info['channel']['anonymous_name'], "Visitor 22")
         self.assertEqual(channel_info['channel']['anonymous_country'], {'code': 'BE', 'id': belgium.id, 'name': 'Belgium'})
 
@@ -46,7 +46,7 @@ class TestGetDiscussChannel(TestImLivechatCommon):
         }], key=lambda m: m['id']))
 
         # ensure visitor info are correct with real user
-        channel_info = self.livechat_channel.with_user(test_user)._open_livechat_discuss_channel(anonymous_name='whatever', previous_operator_id=operator.partner_id.id, user_id=test_user.id)
+        channel_info = self.livechat_channel.with_user(test_user).sudo()._open_livechat_discuss_channel(anonymous_name='whatever', previous_operator_id=operator.partner_id.id, user_id=test_user.id)
         self.assertFalse(channel_info['channel']['anonymous_name'])
         self.assertEqual(channel_info['channel']['anonymous_country'], [('clear',)])
         self.assertEqual(channel_info['channel']['channelMembers'], [('insert', [
@@ -117,7 +117,7 @@ class TestGetDiscussChannel(TestImLivechatCommon):
 
     def test_channel_not_pinned_for_operator_before_first_message(self):
         public_user = self.env.ref('base.public_user')
-        channel_info = self.livechat_channel.with_user(public_user)._open_livechat_discuss_channel(anonymous_name='whatever')
+        channel_info = self.livechat_channel.with_user(public_user).sudo()._open_livechat_discuss_channel(anonymous_name='whatever')
         operator_channel_member = self.env['discuss.channel.member'].search([('channel_id', '=', channel_info['id']), ('partner_id', 'in', self.operators.partner_id.ids)])
         self.assertEqual(len(operator_channel_member), 1, "operator should be member of channel")
         self.assertFalse(operator_channel_member.is_pinned, "channel should not be pinned for operator initially")
@@ -145,7 +145,7 @@ class TestGetDiscussChannel(TestImLivechatCommon):
 
     def test_read_channel_unpined_for_operator_after_one_day(self):
         public_user = self.env.ref('base.public_user')
-        channel_info = self.livechat_channel.with_user(public_user)._open_livechat_discuss_channel(anonymous_name='visitor')
+        channel_info = self.livechat_channel.with_user(public_user).sudo()._open_livechat_discuss_channel(anonymous_name='visitor')
         member_of_operator = self.env['discuss.channel.member'].search([('channel_id', '=', channel_info['id']), ('partner_id', 'in', self.operators.partner_id.ids)])
         message = self.env['discuss.channel'].browse(channel_info['id']).message_post(body='cc')
         member_of_operator.channel_id.with_user(self.operators.filtered(
@@ -157,7 +157,7 @@ class TestGetDiscussChannel(TestImLivechatCommon):
 
     def test_unread_channel_not_unpined_for_operator_after_autovacuum(self):
         public_user = self.env.ref('base.public_user')
-        channel_info = self.livechat_channel.with_user(public_user)._open_livechat_discuss_channel(anonymous_name='visitor')
+        channel_info = self.livechat_channel.with_user(public_user).sudo()._open_livechat_discuss_channel(anonymous_name='visitor')
         member_of_operator = self.env['discuss.channel.member'].search([('channel_id', '=', channel_info['id']), ('partner_id', 'in', self.operators.partner_id.ids)])
         self.env['discuss.channel'].browse(channel_info['id']).message_post(body='cc')
         with freeze_time(fields.Datetime.to_string(fields.datetime.now() + timedelta(days=1))):
diff --git a/addons/im_livechat/tests/test_im_livechat_report.py b/addons/im_livechat/tests/test_im_livechat_report.py
index a440a012ab2..a0f8b14461d 100644
--- a/addons/im_livechat/tests/test_im_livechat_report.py
+++ b/addons/im_livechat/tests/test_im_livechat_report.py
@@ -12,7 +12,11 @@ class TestImLivechatReport(TestImLivechatCommon):
         super().setUpClass()
         cls.env['discuss.channel'].search([('livechat_channel_id', '!=', False)]).unlink()
 
-        with patch.object(type(cls.env['im_livechat.channel']), '_get_available_users', lambda _: cls.operators):
+        def _compute_available_operator_ids(channel_self):
+            for record in channel_self:
+                record.available_operator_ids = cls.operators
+
+        with patch.object(type(cls.env['im_livechat.channel']), '_compute_available_operator_ids', _compute_available_operator_ids):
             channel_id = cls.livechat_channel._open_livechat_discuss_channel('Anonymous')['id']
 
         channel = cls.env['discuss.channel'].browse(channel_id)
diff --git a/addons/im_livechat/views/im_livechat_channel_views.xml b/addons/im_livechat/views/im_livechat_channel_views.xml
index 6eed3946487..5d839996086 100644
--- a/addons/im_livechat/views/im_livechat_channel_views.xml
+++ b/addons/im_livechat/views/im_livechat_channel_views.xml
@@ -21,7 +21,7 @@
             <field name="name">im_livechat.channel.kanban</field>
             <field name="model">im_livechat.channel</field>
             <field name="arch" type="xml">
-                <kanban>
+                <kanban js_class="im_livechat.livechat_channel_kanban" action="im_livechat.discuss_channel_action_from_livechat_channel" type="action">
                     <field name="id"/>
                     <field name="name"/>
                     <field name="web_page" widget="url"/>
@@ -30,28 +30,36 @@
                     <field name="nbr_channel"/>
                     <field name="rating_percentage_satisfaction"/>
                     <field name="rating_count"/>
+                    <field name="image_128"/>
                     <templates>
+                        <t t-name="kanban-menu">
+                            <div class="container">
+                                <a type="object" name="action_view_rating" class="dropdown-item" role="menuitem">Ratings</a>
+                                <a type="open" class="dropdown-item" role="menuitem">Configure Channel</a>
+                            </div>
+                        </t>
                         <t t-name="kanban-box">
-                            <div class="oe_kanban_global_click">
-                                <div class="o_kanban_image">
+                            <div class="oe_kanban_global_click px-4" t-att-class="{'o-livechat-ChannelKanban-highlighted': record.available_operator_ids.raw_value.length > 0}">
+                                <div class="o_kanban_image" t-if="record.image_128.raw_value">
                                     <img t-att-src="kanban_image('im_livechat.channel', 'image_128', record.id.raw_value)" class="img-fluid" alt="Channel"/>
                                 </div>
                                 <div class="oe_kanban_details">
-                                    <div class="float-end">
-                                        <button t-if="record.are_you_inside.raw_value" name="action_quit" type="object" class="btn btn-primary">Leave</button>
-                                        <button t-if="!record.are_you_inside.raw_value" name="action_join" type="object" class="btn btn-primary">Join</button>
-                                    </div>
-                                    <strong class="o_kanban_record_title" style="word-wrap: break-word;"><field name="name"/></strong>
-                                    <div>
+                                    <div class="d-flex justify-content-between">
                                         <div>
-                                            <i class="fa fa-user" role="img" aria-label="User" title="User"></i> <t t-esc="(record.user_ids.raw_value || []).length"/> Operators
-                                            <br/>
-                                            <i class="fa fa-comments" role="img" aria-label="Comments" title="Comments"></i> <t t-esc="record.nbr_channel.raw_value"/> Sessions
-                                            <div t-if="record.rating_count.raw_value &gt; 0" class="float-end">
-                                                <a name="action_view_rating" type="object" tabindex="10">
-                                                    <i class="fa fa-smile-o text-success" title="Percentage of happy ratings" role="img" aria-label="Happy face"/> <t t-esc="record.rating_percentage_satisfaction.raw_value"/>%
-                                               </a>
-                                            </div>
+                                            <field name="name" class="fs-4" style="word-wrap: break-word;"/>
+                                            <p class="fst-italic fs-5"><t t-esc="record.nbr_channel.raw_value"/> Sessions</p>
+                                        </div>
+                                        <div>
+                                            <button t-if="record.are_you_inside.raw_value" name="action_quit" type="object" class="btn btn-primary">Leave</button>
+                                            <button t-if="!record.are_you_inside.raw_value" name="action_join" type="object" class="btn btn-secondary">Join</button>
+                                        </div>
+                                    </div>
+                                    <div class="o_kanban_record_bottom">
+                                        <field class="oe_kanban_bottom_left" name="available_operator_ids" widget="many2many_avatar_user" attrs="{'readonly': True}"/>
+                                        <div t-if="record.rating_count.raw_value > 0" class="oe_kanban_bottom_right">
+                                            <a name="action_view_rating" type="object" tabindex="10">
+                                                <i class="fa fa-smile-o text-success" title="Percentage of happy ratings" role="img" aria-label="Happy face"/> <t t-esc="record.rating_percentage_satisfaction.raw_value"/>%
+                                            </a>
                                         </div>
                                     </div>
                                 </div>
diff --git a/addons/website_livechat/tests/common.py b/addons/website_livechat/tests/common.py
index de854f03b70..2703dbb3fde 100644
--- a/addons/website_livechat/tests/common.py
+++ b/addons/website_livechat/tests/common.py
@@ -61,10 +61,11 @@ class TestLivechatCommon(tests.TransactionCase):
         self.message_info_url = base_url + "/mail/init_messaging"
 
         # override the get_available_users to return only Michel as available
-        operators = self.operator
-        def get_available_users(self):
-            return operators
-        self.patch(type(self.env['im_livechat.channel']), '_get_available_users', get_available_users)
+        def _compute_available_operator_ids(channel_self):
+            for record in channel_self:
+                record.available_operator_ids = self.operator
+
+        self.patch(type(self.env['im_livechat.channel']), '_compute_available_operator_ids', _compute_available_operator_ids)
 
         # override the _get_visitor_from_request to return self.visitor
         self.target_visitor = self.visitor