diff --git a/addons/im_livechat/views/im_livechat_channel_views.xml b/addons/im_livechat/views/im_livechat_channel_views.xml
index 64be8c9226a..9b2b17259f0 100644
--- a/addons/im_livechat/views/im_livechat_channel_views.xml
+++ b/addons/im_livechat/views/im_livechat_channel_views.xml
@@ -104,6 +104,9 @@
                                     </templates>
                                 </kanban>
                             </field>
+                            <p class="text-muted">
+                                Operators that do not show any activity In Odoo for more than 30 minutes will be considered as disconnected.
+                            </p>
                         </group>
                         <group string="Options">
                             <field name="button_text"/>