diff --git a/addons/im_livechat/views/im_livechat_channel_views.xml b/addons/im_livechat/views/im_livechat_channel_views.xml
index 00659f883a5..2417b0ebfdd 100644
--- a/addons/im_livechat/views/im_livechat_channel_views.xml
+++ b/addons/im_livechat/views/im_livechat_channel_views.xml
@@ -205,6 +205,7 @@
             <field name="res_model">mail.shortcode</field>
             <field name="view_mode">tree</field>
             <field name="view_id" ref="im_livechat_canned_response_view_tree"/>
+            <field name="domain">[]</field>
             <field name="help" type="html">
               <p class="o_view_nocontent_smiling_face">
                 Create a new canned response