diff --git a/addons/mail/static/src/js/chat_manager.js b/addons/mail/static/src/js/chat_manager.js
index e8dd83d9017..8e0c9b83d7f 100644
--- a/addons/mail/static/src/js/chat_manager.js
+++ b/addons/mail/static/src/js/chat_manager.js
@@ -479,7 +479,9 @@ function on_needaction_notification (message) {
         increment_unread: true,
     });
     invalidate_caches(message.channel_ids);
-    needaction_counter++;
+    if (message.channel_ids.length !== 0) {
+        needaction_counter++;
+    }
     _.each(message.channel_ids, function (channel_id) {
         var channel = chat_manager.get_channel(channel_id);
         if (channel) {