diff --git a/addons/im_livechat/data/im_livechat_channel_data.xml b/addons/im_livechat/data/im_livechat_channel_data.xml
index f0e0de67550..e0cfea7ddba 100644
--- a/addons/im_livechat/data/im_livechat_channel_data.xml
+++ b/addons/im_livechat/data/im_livechat_channel_data.xml
@@ -5,6 +5,13 @@
         <record id="mail_shortcode_rating_0" model="mail.shortcode">
             <field name="source">:rating_0</field>
             <field name="substitution">&lt;img src='/rating/static/src/img/rating_0.png'/&gt;</field>
+            <field name="description">Rating Empty Smiley</field>
+            <field name="shortcode_type">image</field>
+        </record>
+
+        <record id="mail_shortcode_rating_1" model="mail.shortcode">
+            <field name="source">:rating_1</field>
+            <field name="substitution">&lt;img src='/rating/static/src/img/rating_1.png'/&gt;</field>
             <field name="description">Rating Smiley Bad</field>
             <field name="shortcode_type">image</field>
         </record>
diff --git a/addons/im_livechat/static/src/xml/im_livechat.xml b/addons/im_livechat/static/src/xml/im_livechat.xml
index eb6758c6549..00fd4603eff 100644
--- a/addons/im_livechat/static/src/xml/im_livechat.xml
+++ b/addons/im_livechat/static/src/xml/im_livechat.xml
@@ -10,7 +10,7 @@
             <div class="o_livechat_rating_choices">
                 <img t-att-src="widget.server_origin + '/rating/static/src/img/rating_10.png'" alt="Good" data-value="10"/>
                 <img t-att-src="widget.server_origin + '/rating/static/src/img/rating_5.png'" alt="OK" data-value="5"/>
-                <img t-att-src="widget.server_origin + '/rating/static/src/img/rating_0.png'" alt="Bad" data-value="0" />
+                <img t-att-src="widget.server_origin + '/rating/static/src/img/rating_1.png'" alt="Bad" data-value="1" />
                 <div class="o_livechat_no_feedback text-muted">
                     <em> I don't want to rate this conversation</em>
                 </div>