diff --git a/addons/im_livechat/__manifest__.py b/addons/im_livechat/__manifest__.py
index 4d988093a94..29b4ec7b371 100644
--- a/addons/im_livechat/__manifest__.py
+++ b/addons/im_livechat/__manifest__.py
@@ -22,6 +22,7 @@ Help your customers with this chat, and analyse their feedback.
"data/mail_shortcode_data.xml",
"data/mail_data.xml",
"data/im_livechat_channel_data.xml",
+ 'data/digest_data.xml',
"security/im_livechat_channel_security.xml",
"security/ir.model.access.csv",
"views/rating_views.xml",
@@ -29,6 +30,7 @@ Help your customers with this chat, and analyse their feedback.
"views/im_livechat_channel_views.xml",
"views/im_livechat_channel_templates.xml",
"views/res_users_views.xml",
+ "views/digest_views.xml",
"report/im_livechat_report_channel_views.xml",
"report/im_livechat_report_operator_views.xml"
],
@@ -36,7 +38,7 @@ Help your customers with this chat, and analyse their feedback.
"data/im_livechat_channel_demo.xml",
'data/mail_shortcode_demo.xml',
],
- 'depends': ["mail", "rating"],
+ 'depends': ["mail", "rating", "digest"],
'qweb': ['static/src/xml/*.xml'],
'installable': True,
'auto_install': False,
diff --git a/addons/im_livechat/data/digest_data.xml b/addons/im_livechat/data/digest_data.xml
new file mode 100644
index 00000000000..32f5b771ae4
--- /dev/null
+++ b/addons/im_livechat/data/digest_data.xml
@@ -0,0 +1,8 @@
+
+
+
+ True
+ True
+ True
+
+
diff --git a/addons/im_livechat/models/__init__.py b/addons/im_livechat/models/__init__.py
index ed7159b0294..f70bcc5f3c3 100644
--- a/addons/im_livechat/models/__init__.py
+++ b/addons/im_livechat/models/__init__.py
@@ -5,3 +5,4 @@ from . import im_livechat_channel
from . import ir_autovacuum
from . import mail_channel
from . import rating
+from . import digest
diff --git a/addons/im_livechat/models/digest.py b/addons/im_livechat/models/digest.py
new file mode 100644
index 00000000000..6c0fefd7ae4
--- /dev/null
+++ b/addons/im_livechat/models/digest.py
@@ -0,0 +1,50 @@
+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+from odoo import fields, models
+
+
+class Digest(models.Model):
+ _inherit = 'digest.digest'
+
+ kpi_livechat_rating = fields.Boolean('% of Happiness')
+ kpi_livechat_rating_value = fields.Float(digits=(16, 2), compute='_compute_kpi_livechat_rating_value')
+ kpi_livechat_conversations = fields.Boolean('Conversations handled')
+ kpi_livechat_conversations_value = fields.Integer(compute='_compute_kpi_livechat_conversations_value')
+ kpi_livechat_response = fields.Boolean('Time to answer(sec)', help="Time to answer the user in second.")
+ kpi_livechat_response_value = fields.Float(compute='_compute_kpi_livechat_response_value')
+
+ def _compute_kpi_livechat_rating_value(self):
+ channels = self.env['mail.channel'].search([('livechat_operator_id', '=', self.env.user.partner_id.id)])
+ for record in self:
+ start, end, company = record._get_kpi_compute_parameters()
+ domain = [
+ ('create_date', '>=', start), ('create_date', '<', end),
+ ('rated_partner_id', '=', self.env.user.partner_id.id)
+ ]
+ ratings = channels.rating_get_grades(domain)
+ record.kpi_livechat_rating_value = ratings['great'] * 100 / sum(ratings.values()) if sum(ratings.values()) else 0
+
+ def _compute_kpi_livechat_conversations_value(self):
+ for record in self:
+ start, end, company = record._get_kpi_compute_parameters()
+ record.kpi_livechat_conversations_value = self.env['mail.channel'].search_count([
+ ('channel_type', '=', 'livechat'),
+ ('livechat_operator_id', '=', self.env.user.partner_id.id),
+ ('create_date', '>=', start), ('create_date', '<', end)
+ ])
+
+ def _compute_kpi_livechat_response_value(self):
+ for record in self:
+ start, end, company = record._get_kpi_compute_parameters()
+ response_time = self.env['im_livechat.report.operator'].sudo().read_group([
+ ('start_date', '>=', start), ('start_date', '<', end),
+ ('partner_id', '=', self.env.user.partner_id.id)], ['partner_id', 'time_to_answer'], ['partner_id'])
+ record.kpi_livechat_response_value = "%.2f" % sum([response['time_to_answer'] for response in response_time]) or 0
+
+ def compute_kpis_actions(self, company, user):
+ res = super(Digest, self).compute_kpis_actions(company, user)
+ res['kpi_livechat_rating'] = 'im_livechat.rating_rating_action_livechat_report'
+ res['kpi_livechat_conversations'] = 'im_livechat.im_livechat_report_operator_action'
+ res['kpi_livechat_response'] = 'im_livechat.im_livechat_report_channel_time_to_answer_action'
+ return res
diff --git a/addons/im_livechat/report/im_livechat_report_channel_views.xml b/addons/im_livechat/report/im_livechat_report_channel_views.xml
index f33543f9fff..c9c4f6ae18d 100644
--- a/addons/im_livechat/report/im_livechat_report_channel_views.xml
+++ b/addons/im_livechat/report/im_livechat_report_channel_views.xml
@@ -56,6 +56,13 @@
Livechat Support Channel Statistics allows you to easily check and analyse your company livechat session performance. Extract information about the missed sessions, the audiance, the duration of a session, etc.
+
+ Session Statistics
+ im_livechat.report.channel
+ graph,pivot
+ {"graph_measure": "time_to_answer", "search_default_last_week":1}
+
+