diff --git a/addons/im_livechat/static/src/legacy/public_livechat_chatbot.js b/addons/im_livechat/static/src/legacy/public_livechat_chatbot.js
index ce1d595a99f..c9ed47f048c 100644
--- a/addons/im_livechat/static/src/legacy/public_livechat_chatbot.js
+++ b/addons/im_livechat/static/src/legacy/public_livechat_chatbot.js
@@ -24,8 +24,6 @@ const QWeb = core.qweb;
     init() {
         this._super(...arguments);
 
-        this._chatbotMessageDelay = 3500;  // in milliseconds
-
         // debounced to let the user type several sentences, see '_chatbotAwaitUserInput' for details
         this._debouncedChatbotAwaitUserInput = _.debounce(
             this._chatbotAwaitUserInput.bind(this),
@@ -53,17 +51,14 @@ const QWeb = core.qweb;
     async willStart() {
         const superResult = await this._super(...arguments);
 
-        this.chatbotState = null;
-
-        if (this.messaging.livechatButtonView.rule && this.messaging.livechatButtonView.rule.chatbot) {
+        if (this.messaging.livechatButtonView.rule && !!this.messaging.livechatButtonView.rule.chatbot) {
             this.messaging.livechatButtonView.update({ isChatbot: true });
-            this.chatbotState = 'init';
+            this.messaging.livechatButtonView.update({ chatbotState: 'init' });
         } else if (this.messaging.livechatButtonView.history !== null && this.messaging.livechatButtonView.history.length === 0) {
             this.messaging.livechatButtonView.update({ livechatInit: await session.rpc('/im_livechat/init', {channel_id: this.options.channel_id}) });
-
             if (this.messaging.livechatButtonView.livechatInit.rule.chatbot) {
                 this.messaging.livechatButtonView.update({ isChatbot: true });
-                this.chatbotState = 'welcome';
+                this.messaging.livechatButtonView.update({ chatbotState: 'welcome' });
             }
         } else if (this.messaging.livechatButtonView.history !== null && this.messaging.livechatButtonView.history.length !== 0) {
             const sessionCookie = utils.get_cookie('im_livechat_session');
@@ -71,22 +66,25 @@ const QWeb = core.qweb;
                 const sessionKey = 'im_livechat.chatbot.state.uuid_' + JSON.parse(sessionCookie).uuid;
                 if (localStorage.getItem(sessionKey)) {
                     this.messaging.livechatButtonView.update({ isChatbot: true });
-                    this.chatbotState = 'restore_session';
+                    this.messaging.livechatButtonView.update({ chatbotState: 'restore_session' });
                 }
             }
         }
 
-        if (this.chatbotState === 'init') {
+        if (this.messaging.livechatButtonView.chatbotState === 'init') {
             // we landed on a website page where a channel rule is configured to run a chatbot.script
             // -> initialize necessary state
             this.messaging.livechatButtonView.update({
                 chatbot: this.messaging.livechatButtonView.rule.chatbot,
             });
             if (this.messaging.livechatButtonView.rule.chatbot_welcome_steps && this.messaging.livechatButtonView.rule.chatbot_welcome_steps.length !== 0) {
-                this._chatbotCurrentStep = this.messaging.livechatButtonView.chatbot.chatbot_welcome_steps[
-                    this.messaging.livechatButtonView.chatbot.chatbot_welcome_steps.length - 1];
+                this.messaging.livechatButtonView.update({
+                    chatbotCurrentStep: this.messaging.livechatButtonView.chatbot.chatbot_welcome_steps[
+                        this.messaging.livechatButtonView.chatbot.chatbot_welcome_steps.length - 1
+                    ],
+                });
             }
-        } else if (this.chatbotState === 'welcome') {
+        } else if (this.messaging.livechatButtonView.chatbotState === 'welcome') {
             // we landed on a website page and a chatbot script was initialized on a previous one
             // however the end-user did not interact with the bot ( :( )
             // -> remove cookie to force opening the popup again
@@ -98,7 +96,7 @@ const QWeb = core.qweb;
             this.messaging.livechatButtonView.update({ chatbot: this.messaging.livechatButtonView.livechatInit.rule.chatbot });
             this.messaging.livechatButtonView.update({ isChatbot: true });
             this.messaging.livechatButtonView.update({ isChatbotBatchWelcomeMessages: true });
-        } else if (this.chatbotState === 'restore_session') {
+        } else if (this.messaging.livechatButtonView.chatbotState === 'restore_session') {
             // we landed on a website page and a chatbot script is currently running
             // -> restore the user's session (see '_chatbotRestoreSession')
             this._chatbotRestoreSession(utils.get_cookie('im_livechat_session'));
@@ -150,7 +148,7 @@ const QWeb = core.qweb;
             } else {
                 this._chatbotSetIsTyping();
                 this.nextStepTimeout = setTimeout(
-                    this._chatbotTriggerNextStep.bind(this), this._chatbotMessageDelay);
+                    this._chatbotTriggerNextStep.bind(this), this.messaging.livechatButtonView.chatbotMessageDelay);
             }
         }
     },
@@ -227,7 +225,7 @@ const QWeb = core.qweb;
             $composerTextField.off('keydown', this.chatbotInputKeyDownHandler);
         }
 
-        if (this._chatbotCurrentStep.chatbot_step_type === 'free_input_multi') {
+        if (this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_type === 'free_input_multi') {
             this.chatbotInputKeyDownHandler = this._onChatbotInputKeyDown.bind(this);
             $composerTextField.on('keydown', this.chatbotInputKeyDownHandler);
         }
@@ -254,9 +252,9 @@ const QWeb = core.qweb;
      * @private
      */
     _chatbotDisplayRestartButton() {
-        return this.messaging.livechatButtonView.isChatbot && (!this._chatbotCurrentStep ||
-            (this._chatbotCurrentStep.chatbot_step_type !== 'forward_operator' ||
-             !this._chatbotCurrentStep.chatbot_operator_found));
+        return this.messaging.livechatButtonView.isChatbot && (!this.messaging.livechatButtonView.chatbotCurrentStep ||
+            (this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_type !== 'forward_operator' ||
+             !this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_operator_found));
     },
     /**
      * Works as a hook since other modules can add their own step types.
@@ -269,7 +267,7 @@ const QWeb = core.qweb;
             'question_email',
             'free_input_single',
             'free_input_multi',
-        ].includes(this._chatbotCurrentStep.chatbot_step_type);
+        ].includes(this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_type);
     },
     /**
      * Processes the step, depending on the current state of the script and the author of the last
@@ -301,21 +299,21 @@ const QWeb = core.qweb;
     _chatbotProcessStep() {
         if (this._chatbotShouldEndScript()) {
             this._chatbotEndScript();
-        } else if (this._chatbotCurrentStep.chatbot_step_type === 'forward_operator'
-                   && this._chatbotCurrentStep.chatbot_operator_found) {
+        } else if (this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_type === 'forward_operator'
+                   && this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_operator_found) {
             this._chatbotEnableInput();
         }  else if (this._chatbotIsExpectingUserInput()) {
             if (this._isLastMessageFromCustomer()) {
                 // user has already typed a message in -> trigger next step
                 this._chatbotSetIsTyping();
                 this.nextStepTimeout = setTimeout(
-                    this._chatbotTriggerNextStep.bind(this), this._chatbotMessageDelay);
+                    this._chatbotTriggerNextStep.bind(this), this.messaging.livechatButtonView.chatbotMessageDelay);
             } else {
                 this._chatbotEnableInput();
             }
         } else {
             let triggerNextStep = true;
-            if (this._chatbotCurrentStep.chatbot_step_type === 'question_selection') {
+            if (this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_type === 'question_selection') {
                 if (!this._isLastMessageFromCustomer()) {
                     // if there is no last message or if the last message is from the bot
                     // -> don't trigger the next step, we are waiting for the user to pick an option
@@ -324,7 +322,7 @@ const QWeb = core.qweb;
             }
 
             if (triggerNextStep) {
-                let nextStepDelay = this._chatbotMessageDelay;
+                let nextStepDelay = this.messaging.livechatButtonView.chatbotMessageDelay;
                 if (this.messaging.livechatButtonView.chatWindow.$('.o_livechat_chatbot_typing').length !== 0) {
                     // special case where we already have a "is typing" message displayed
                     // can happen when the previous step did not trigger any message posted from the bot
@@ -374,7 +372,7 @@ const QWeb = core.qweb;
             chatbotState = JSON.parse(chatbotState);
             this.messaging.livechatButtonView.update({ isChatbot: true });
             this.messaging.livechatButtonView.update({ chatbot: chatbotState._chatbot });
-            this._chatbotCurrentStep = chatbotState._chatbotCurrentStep;
+            this.messaging.livechatButtonView.update({ chatbotCurrentStep: chatbotState._chatbotCurrentStep });
         }
      },
     /**
@@ -390,7 +388,7 @@ const QWeb = core.qweb;
         const chatUuid = this.messaging.livechatButtonView.livechat.toData().uuid;
         localStorage.setItem('im_livechat.chatbot.state.uuid_' + chatUuid, JSON.stringify({
             '_chatbot': this.messaging.livechatButtonView.chatbot,
-            '_chatbotCurrentStep': this._chatbotCurrentStep,
+            '_chatbotCurrentStep': this.messaging.livechatButtonView.chatbotCurrentStep,
         }));
     },
     /**
@@ -418,7 +416,7 @@ const QWeb = core.qweb;
                 );
 
                 this.messaging.livechatButtonView.chatWindow.scrollToBottom();
-            }, this._chatbotMessageDelay / 3),
+            }, this.messaging.livechatButtonView.chatbotMessageDelay / 3),
         });
     },
     /**
@@ -434,16 +432,18 @@ const QWeb = core.qweb;
      * @private
      */
     _chatbotShouldEndScript() {
-        if (this._chatbotCurrentStep.chatbot_step_is_last &&
-            (this._chatbotCurrentStep.chatbot_step_type !== 'forward_operator' ||
-             !this._chatbotCurrentStep.chatbot_operator_found)) {
-            if (this._chatbotCurrentStep.chatbot_step_type === 'question_email'
-                && !this._chatbotCurrentStep.is_email_valid) {
+        if (this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_is_last &&
+            (this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_type !== 'forward_operator' ||
+             !this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_operator_found)
+        ) {
+            if (this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_type === 'question_email'
+                && !this.messaging.livechatButtonView.chatbotCurrentStep.is_email_valid
+            ) {
                 // email is not (yet) valid, let the user answer / try again
                 return false;
             } else if (
                 (this._chatbotIsExpectingUserInput() ||
-                this._chatbotCurrentStep.chatbot_step_type === 'question_selection') &&
+                this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_type === 'question_selection') &&
                 this.messaging.livechatButtonView.messages.length !== 0
             ) {
                 const lastMessage = this.messaging.livechatButtonView.messages[this.messaging.livechatButtonView.messages.length - 1];
@@ -479,7 +479,7 @@ const QWeb = core.qweb;
         });
 
         if (emailValidResult.success) {
-            this._chatbotCurrentStep.is_email_valid = true;
+            this.messaging.livechatButtonView.chatbotCurrentStep.is_email_valid = true;
             this._chatbotSaveSession();
 
             return true;
@@ -501,7 +501,7 @@ const QWeb = core.qweb;
      */
     async _chatbotTriggerNextStep() {
         let triggerNextStep = true;
-        if (this._chatbotCurrentStep && this._chatbotCurrentStep.chatbot_step_type === 'question_email') {
+        if (this.messaging.livechatButtonView.chatbotCurrentStep && this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_type === 'question_email') {
             triggerNextStep = await this._chatbotValidateEmail();
         }
 
@@ -519,12 +519,12 @@ const QWeb = core.qweb;
                 this._chatbotAddMessage(nextStep.chatbot_posted_message);
             }
 
-            this._chatbotCurrentStep = nextStep.chatbot_step;
+            this.messaging.livechatButtonView.update({ chatbotCurrentStep: nextStep.chatbot_step });
 
             this._chatbotProcessStep();
         } else {
             // did not find next step -> end the script
-            this._chatbotCurrentStep['chatbot_step_is_last'] = true;
+            this.messaging.livechatButtonView.chatbotCurrentStep['chatbot_step_is_last'] = true;
             this._renderMessages();
             this._chatbotEndScript();
         }
@@ -593,7 +593,7 @@ const QWeb = core.qweb;
                 }
             });
 
-            if (this._chatbotCurrentStep && this.messaging.livechatButtonView.messages && this.messaging.livechatButtonView.messages.length !== 0) {
+            if (this.messaging.livechatButtonView.chatbotCurrentStep && this.messaging.livechatButtonView.messages && this.messaging.livechatButtonView.messages.length !== 0) {
                 this._chatbotProcessStep();
             }
         });
@@ -656,7 +656,7 @@ const QWeb = core.qweb;
         const superArguments = arguments;
         const superMethod = this._super;
 
-        if (this.messaging.livechatButtonView.isChatbot && this._chatbotCurrentStep) {
+        if (this.messaging.livechatButtonView.isChatbot && this.messaging.livechatButtonView.chatbotCurrentStep) {
             await this._chatbotPostWelcomeMessages();
         }
 
@@ -665,16 +665,18 @@ const QWeb = core.qweb;
                 return;
             }
 
-            if (this.messaging.livechatButtonView.isChatbot && this._chatbotCurrentStep) {
-                if (this._chatbotCurrentStep.chatbot_step_type === 'forward_operator' &&
-                    this._chatbotCurrentStep.chatbot_operator_found) {
+            if (this.messaging.livechatButtonView.isChatbot && this.messaging.livechatButtonView.chatbotCurrentStep) {
+                if (
+                    this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_type === 'forward_operator' &&
+                    this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_operator_found
+                ) {
                     return;  // operator has taken over the conversation, let them speak
-                } else if (this._chatbotCurrentStep.chatbot_step_type === 'free_input_multi') {
+                } else if (this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_type === 'free_input_multi') {
                     this._debouncedChatbotAwaitUserInput();
                 } else if (!this._chatbotShouldEndScript()) {
                     this._chatbotSetIsTyping();
                     this.nextStepTimeout = setTimeout(
-                        this._chatbotTriggerNextStep.bind(this), this._chatbotMessageDelay);
+                        this._chatbotTriggerNextStep.bind(this), this.messaging.livechatButtonView.chatbotMessageDelay);
                 } else {
                     this._chatbotEndScript();
                 }
@@ -691,7 +693,7 @@ const QWeb = core.qweb;
         if (this.messaging.livechatButtonView.isChatbot) {
             this._sendWelcomeChatbotMessage(
                 0,
-                this.messaging.livechatButtonView.isChatbotBatchWelcomeMessages ? 0 : this._chatbotMessageDelay,
+                this.messaging.livechatButtonView.isChatbotBatchWelcomeMessages ? 0 : this.messaging.livechatButtonView.chatbotMessageDelay,
             );
         } else {
             this._super(...arguments);
@@ -720,7 +722,7 @@ const QWeb = core.qweb;
      */
     _sendWelcomeChatbotMessage(stepIndex, welcomeMessageDelay) {
         const chatbotStep = this.messaging.livechatButtonView.chatbot.chatbot_welcome_steps[stepIndex];
-        this._chatbotCurrentStep = chatbotStep;
+        this.messaging.livechatButtonView.update({ chatbotCurrentStep: chatbotStep });
 
         if (chatbotStep.chatbot_step_message) {
             this._addMessage({
@@ -748,7 +750,7 @@ const QWeb = core.qweb;
                 this._renderMessages();
             }, welcomeMessageDelay);
         } else {
-            if (this._chatbotCurrentStep.chatbot_step_type === 'forward_operator') {
+            if (this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_type === 'forward_operator') {
                 // special case when the last welcome message is a forward to an operator
                 // we need to save the welcome messages before continuing the script
                 // indeed, if there are no operator available, the script will continue
@@ -793,15 +795,17 @@ const QWeb = core.qweb;
             this._chatbotAddMessage(postedMessage);
         }
 
-        this._chatbotCurrentStep = null;
+        this.messaging.livechatButtonView.update({ chatbotCurrentStep: clear() });
         this._chatbotSetIsTyping();
         this.nextStepTimeout = setTimeout(
-            this._chatbotTriggerNextStep.bind(this), this._chatbotMessageDelay);
+            this._chatbotTriggerNextStep.bind(this), this.messaging.livechatButtonView.chatbotMessageDelay);
     },
 
     _onChatbotInputKeyDown() {
-        if (this._chatbotCurrentStep &&
-            this._chatbotCurrentStep.chatbot_step_type === 'free_input_multi') {
+        if (
+            this.messaging.livechatButtonView.chatbotCurrentStep &&
+            this.messaging.livechatButtonView.chatbotCurrentStep.chatbot_step_type === 'free_input_multi'
+        ) {
             this._debouncedChatbotAwaitUserInput();
         }
     },
@@ -845,7 +849,7 @@ const QWeb = core.qweb;
         }
         const messageId = stepMessage.getID();
         stepMessage.setChatbotStepAnswerId(selectedAnswer);
-        this._chatbotCurrentStep['chatbot_selected_answer_id'] = selectedAnswer;
+        this.messaging.livechatButtonView.chatbotCurrentStep['chatbot_selected_answer_id'] = selectedAnswer;
         this._renderMessages();
         this._chatbotSaveSession();
 
diff --git a/addons/im_livechat/static/src/models/livechat_button_view.js b/addons/im_livechat/static/src/models/livechat_button_view.js
index baab3001281..a50e730eaea 100644
--- a/addons/im_livechat/static/src/models/livechat_button_view.js
+++ b/addons/im_livechat/static/src/models/livechat_button_view.js
@@ -17,6 +17,16 @@ registerModel({
             }
             return this.env._t("Chat with one of our collaborators");
         },
+        /**
+         * @private
+         * @returns {integer|FieldCommand}
+         */
+        _computeChatbotMessageDelay() {
+            if (this.isWebsiteLivechatChatbotFlow) {
+                return 100;
+            }
+            return clear();
+        },
         /**
         * @private
         * @returns {string}
@@ -69,6 +79,12 @@ registerModel({
             compute: '_computeButtonText',
         }),
         chatbot: attr(),
+        chatbotCurrentStep: attr(),
+        chatbotMessageDelay: attr({
+            compute: '_computeChatbotMessageDelay',
+            default: 3500, // in milliseconds
+        }),
+        chatbotState: attr(),
         // livechat window
         chatWindow: attr({
             default: null,
@@ -99,6 +115,9 @@ registerModel({
             default: false,
         }),
         isTypingTimeout: attr(),
+        isWebsiteLivechatChatbotFlow: attr({
+            default: false,
+        }),
         // livechat model
         livechat: attr({
             default: null,
diff --git a/addons/website_livechat/static/src/legacy/website_livechat_chatbot_test_script.js b/addons/website_livechat/static/src/legacy/website_livechat_chatbot_test_script.js
index 9e9fa515150..9c704a972a7 100644
--- a/addons/website_livechat/static/src/legacy/website_livechat_chatbot_test_script.js
+++ b/addons/website_livechat/static/src/legacy/website_livechat_chatbot_test_script.js
@@ -27,8 +27,11 @@ const LivechatButtonTestChatbot = LivechatButton.extend({
             },
         });
         this.messaging.livechatButtonView.update({ chatbot: chatbotData.chatbot });
-        this._chatbotCurrentStep = this.messaging.livechatButtonView.chatbot.chatbot_welcome_steps[
-            this.messaging.livechatButtonView.chatbot.chatbot_welcome_steps.length - 1];
+        this.messaging.livechatButtonView.update({
+            chatbotCurrentStep: this.messaging.livechatButtonView.chatbot.chatbot_welcome_steps[
+                this.messaging.livechatButtonView.chatbot.chatbot_welcome_steps.length - 1
+            ],
+        });
         this._channelData = chatbotData.channel;
         this.messaging.livechatButtonView.update({ isChatbot: true });
     },
diff --git a/addons/website_livechat/static/tests/tours/website_livechat_chatbot_flow.js b/addons/website_livechat/static/tests/tours/website_livechat_chatbot_flow.js
index b0cb9652c45..0783f0a7a08 100644
--- a/addons/website_livechat/static/tests/tours/website_livechat_chatbot_flow.js
+++ b/addons/website_livechat/static/tests/tours/website_livechat_chatbot_flow.js
@@ -11,7 +11,7 @@ LivechatButton.include({
      * Let us also debounce waiting for more user inputs for only 500ms.
      */
     start: function () {
-        this._chatbotMessageDelay = 100;
+        this.messaging.livechatButtonView.update({ isWebsiteLivechatChatbotFlow: true });
 
         this._debouncedChatbotAwaitUserInput = _.debounce(
             this._chatbotAwaitUserInput.bind(this),