From 622295bb9a4520257f3ff49a30e6ffc5d8e29d86 Mon Sep 17 00:00:00 2001
From: "rpa (Open ERP)" <rpa@tinyerp.com>
Date: Thu, 24 Jun 2010 18:47:29 +0530
Subject: [PATCH] [IMP]: crm_helpdesk: Improvements in crm helpdesk as per
 testing

bzr revid: rpa@tinyerp.com-20100624131729-bs11yl6gvhfddxrz
---
 addons/crm_helpdesk/crm_helpdesk.py       |  2 +
 addons/crm_helpdesk/crm_helpdesk_view.xml | 72 ++++++++++++++---------
 2 files changed, 47 insertions(+), 27 deletions(-)

diff --git a/addons/crm_helpdesk/crm_helpdesk.py b/addons/crm_helpdesk/crm_helpdesk.py
index e3f0bd476d9..f6106db5903 100644
--- a/addons/crm_helpdesk/crm_helpdesk.py
+++ b/addons/crm_helpdesk/crm_helpdesk.py
@@ -21,6 +21,7 @@
 
 from crm import crm
 from osv import fields, osv
+import time
 
 class crm_helpdesk(osv.osv, crm.crm_case):
     """ Helpdesk Cases """
@@ -85,6 +86,7 @@ class crm_helpdesk(osv.osv, crm.crm_case):
         'partner_address_id': crm.crm_case._get_default_partner_address, 
         'email_from': crm.crm_case. _get_default_email, 
         'state': lambda *a: 'draft', 
+        'date': lambda *a: time.strftime('%Y-%m-%d %H:%M:%S'),
         'section_id': crm.crm_case. _get_section, 
         'company_id': lambda s, cr, uid, c: s.pool.get('res.company')._company_default_get(cr, uid, 'crm.helpdesk', context=c), 
         'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0], 
diff --git a/addons/crm_helpdesk/crm_helpdesk_view.xml b/addons/crm_helpdesk/crm_helpdesk_view.xml
index f91650a315a..c077c219162 100644
--- a/addons/crm_helpdesk/crm_helpdesk_view.xml
+++ b/addons/crm_helpdesk/crm_helpdesk_view.xml
@@ -29,7 +29,7 @@
             <field name="arch" type="xml">
                 <form string="Helpdesk Support">
                     <group colspan="4" col="7">
-                        <field name="name" select="1"/>
+                        <field name="name" select="1" string="Query"/>
                         <field name="section_id" widget="selection"/>
                         <field name="user_id" select="1"/>
                         <button name="remind_user"
@@ -71,26 +71,26 @@
                             <separator colspan="4"/>
                             <group col="8" colspan="4">
                                 <field name="state" select="1"/>
-                                <button name="case_close"
-                                states="open,draft,pending" string="Close"
-                                type="object" icon="gtk-close" />
                                 <button name="case_open"
-                                states="draft,pending" string="Open"
-                                type="object" icon="gtk-go-forward" />
-                                <button name="case_cancel"
-                                states="draft,open,pending" string="Cancel"
-                                type="object" icon="gtk-cancel" />
+                                    states="draft,pending" string="Open"
+                                    type="object" icon="gtk-go-forward" />
                                 <button name="case_pending"
-                                states="draft,open" string="Pending"
-                                type="object" icon="gtk-media-pause" />
+                                    states="draft,open" string="Pending"
+                                    type="object" icon="gtk-media-pause" />
                                 <button name="case_escalate"
-                                states="open,draft,pending"
-                                string="Escalate" type="object"
-                                icon="gtk-go-up" />
+                                    states="open,draft,pending"
+                                    string="Escalate" type="object"
+                                    icon="gtk-go-up" />
+                                <button name="case_close"
+                                    states="open,draft,pending" string="Close"
+                                    type="object" icon="gtk-jump-to" />
+                                <button name="case_cancel"
+                                    states="draft,open,pending" string="Cancel"
+                                    type="object" icon="gtk-cancel" />
                                 <button name="case_reset"
-                                states="done,cancel"
-                                string="Reset to Draft" type="object"
-                                icon="gtk-convert" />
+                                    states="done,cancel"
+                                    string="Reset to Draft" type="object"
+                                    icon="gtk-convert" />
                             </group>
                         </page>
                         <page string="History" groups="base.group_extended">
@@ -179,24 +179,18 @@
             <field name="arch" type="xml">
                 <tree string="Helpdesk Support Tree"
                     colors="black:state=='open';blue:state=='pending';grey:state in ('cancel','close')">
-                    <field name="id"/>
-                    <field name="name" string="Query Description" />
+                    <field name="name" string="Query" />
                     <field name="partner_id" string="Partner"/>
                     <field name="date" string="Date"/>
                     <field name="date_deadline"/>
                     <field name="user_id"/>
                     <field name="section_id"/>
                     <field name="priority"/>
+                    <field name="som" invisible="1"/>
                     <field name="state"/>
-                    <button name="case_close" string="Done"
-                        states="open,draft,pending" type="object"
-                        icon="gtk-close" />
                     <button name="case_open" string="Open"
                         states="draft,pending" type="object"
                         icon="gtk-go-forward" />
-                    <button name="case_cancel" string="Cancel"
-                        states="draft,open,pending" type="object"
-                        icon="gtk-cancel" />
                     <button name="case_pending" string="Pending"
                         states="draft,open" type="object"
                         icon="gtk-media-pause" />
@@ -204,6 +198,12 @@
                         groups="base.group_extended"
                         states="open,draft,pending" type="object"
                         icon="gtk-go-up" />
+                    <button name="case_close" string="Done"
+                        states="open,draft,pending" type="object"
+                        icon="gtk-close" />
+                    <button name="case_cancel" string="Cancel"
+                        states="draft,open,pending" type="object"
+                        icon="gtk-cancel" />
                     <button name="case_reset" string="Reset to Draft"
                         states="done,cancel" type="object" icon="gtk-convert" />
                 </tree>
@@ -255,12 +255,30 @@
                     </field>
                     <newline/>
                     <group expand="0" string="Group By...">
-                        <filter string="Customer" icon="terp-personal"
-                            domain="[]" context="{'group_by':'partner_id'}" />
+                        <filter string="Partner" icon="terp-partner"
+                           domain="[]" help="Partner"
+                           context="{'group_by':'partner_id'}" />
+                        <filter string="Responsible" icon="terp-personal"
+                           domain="[]" help="Responsible User"
+                           context="{'group_by':'user_id'}" />
+                        <filter string="Sales Team" icon="terp-personal+"
+                           domain="[]" help="Sales Team"
+                           context="{'group_by':'section_id'}" />
+                        <separator orientation="vertical"/>
                         <filter string="State" icon="terp-stock_effects-object-colorize" domain="[]"
                             context="{'group_by':'state'}" />
                         <filter string="Priority" icon="terp-rating-rated"
                             domain="[]" context="{'group_by':'priority'}" />
+                        <filter string="State of Mind"
+                            icon="terp-face-plain"
+                            domain="[]" context="{'group_by':'som'}" />
+                        <separator orientation="vertical"/>
+                        <filter string="Date" icon="terp-go-month"
+                           domain="[]" help="Request Date"
+                           context="{'group_by':'date'}" />
+                       <filter string="Deadline" icon="terp-go-month"
+                           domain="[]"
+                           context="{'group_by':'date_deadline'}" />
                     </group>
                 </search>
             </field>