diff --git a/addons/point_of_sale/static/src/js/Screens/TicketScreen/TicketScreen.js b/addons/point_of_sale/static/src/js/Screens/TicketScreen/TicketScreen.js
index 66a23aa76d2..3dd8aaf1883 100644
--- a/addons/point_of_sale/static/src/js/Screens/TicketScreen/TicketScreen.js
+++ b/addons/point_of_sale/static/src/js/Screens/TicketScreen/TicketScreen.js
@@ -573,8 +573,9 @@ odoo.define('point_of_sale.TicketScreen', function (require) {
                     args: [idsNotInCache],
                     context: this.env.session.user_context,
                 });
-                // Check for missing products and load them in the PoS
+                // Check for missing products and partners and load them in the PoS
                 await this.env.pos._loadMissingProducts(fetchedOrders);
+                await this.env.pos._loadMissingPartners(fetchedOrders);
                 // Cache these fetched orders so that next time, no need to fetch
                 // them again, unless invalidated. See `_onInvoiceOrder`.
                 fetchedOrders.forEach((order) => {
diff --git a/addons/point_of_sale/static/src/js/models.js b/addons/point_of_sale/static/src/js/models.js
index 0a55beab69e..488ad056cf3 100644
--- a/addons/point_of_sale/static/src/js/models.js
+++ b/addons/point_of_sale/static/src/js/models.js
@@ -434,6 +434,7 @@ class PosGlobalState extends PosModel {
     async load_orders(){
         var jsons = this.db.get_unpaid_orders();
         await this._loadMissingProducts(jsons);
+        await this._loadMissingPartners(jsons);
         var orders = [];
 
         for (var i = 0; i < jsons.length; i++) {
@@ -479,6 +480,32 @@ class PosGlobalState extends PosModel {
         });
         this._loadProductProduct(products);
     }
+    // load the partners based on the ids
+    async _loadPartners(partnerIds) {
+        if (partnerIds.length > 0) {
+            var domain = [['id','in', partnerIds]];
+            const fetchedPartners = await this.env.services.rpc({
+                model: 'pos.session',
+                method: 'get_pos_ui_res_partner_by_params',
+                args: [[odoo.pos_session_id], {domain}],
+            }, {
+                timeout: 3000,
+                shadow: true,
+            });
+            this.env.pos.db.add_partners(fetchedPartners);
+        }
+    }
+    async _loadMissingPartners(orders) {
+        const missingPartnerIds = new Set([]);
+        for (const order of orders) {
+            const partnerId = order.partner_id;
+            if(missingPartnerIds.has(partnerId)) continue;
+            if (partnerId && !this.db.get_partner_by_id(partnerId)) {
+                missingPartnerIds.add(partnerId);
+            }
+        }
+        await this._loadPartners([...missingPartnerIds]);
+    }
     async loadProductsBackground() {
         let page = 0;
         let products = [];
diff --git a/addons/pos_sale/static/src/js/OrderManagementScreen/SaleOrderManagementScreen.js b/addons/pos_sale/static/src/js/OrderManagementScreen/SaleOrderManagementScreen.js
index 9d9755527c3..2773e978fbc 100644
--- a/addons/pos_sale/static/src/js/OrderManagementScreen/SaleOrderManagementScreen.js
+++ b/addons/pos_sale/static/src/js/OrderManagementScreen/SaleOrderManagementScreen.js
@@ -90,7 +90,20 @@ odoo.define('pos_sale.SaleOrderManagementScreen', function (require) {
               }
               catch (_error){
               }
-              currentPOSOrder.set_partner(this.env.pos.db.get_partner_by_id(sale_order.partner_id[0]));
+              let order_partner = this.env.pos.db.get_partner_by_id(sale_order.partner_id[0])
+              if(order_partner){
+                currentPOSOrder.set_client(order_partner);
+              } else {
+                try {
+                    await this.env.pos._loadPartners([sale_order.partner_id[0]]);
+                }
+                catch (_error){
+                    const title = this.env._t('Customer loading error');
+                    const body = _.str.sprintf(this.env._t('There was a problem in loading the %s customer.'), sale_order.partner_id[1]);
+                    await this.showPopup('ErrorPopup', { title, body });
+                }
+                currentPOSOrder.set_partner(this.env.pos.db.get_partner_by_id(sale_order.partner_id[0]));
+              }
               let orderFiscalPos = sale_order.fiscal_position_id ? this.env.pos.fiscal_positions.find(
                   (position) => position.id === sale_order.fiscal_position_id[0]
               )