diff --git a/addons/crm/crm_demo.xml b/addons/crm/crm_demo.xml
index d8f11683c5b..6c882fd0ef4 100644
--- a/addons/crm/crm_demo.xml
+++ b/addons/crm/crm_demo.xml
@@ -4,12 +4,12 @@
+
Helpdesk and Support
support
-
+ -->
Sales opportunities
sale
@@ -21,7 +21,7 @@
+
Computer Crashed
@@ -34,7 +34,7 @@
Bad Program Utilisation
-
+ -->
Website Opportunity
@@ -48,19 +48,6 @@
-
-
-
-
@@ -104,22 +91,6 @@
-
- Hdd Crashed unexpectedly
- 3
- HDD Crashed
- Linux turned it readonly.
- The CPU Cooler is down.
-
-
-
-
-
-
-
-
-
-
Need a new eCommerce Website
3
@@ -168,53 +139,7 @@
-
- Bug in program
- 3
- There is a bug in the program
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- Server is down
- 3
- The web server is down
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- Have been rebooted
-
-
-
-
-
+
Disk failure
2
@@ -237,27 +162,6 @@
-
- Missing hardware
- 3
- Missing some hardwares in the packing
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Need a new eCommerce Website
@@ -355,32 +259,7 @@
-
- Need quotation
- 3
- Need quotation for new development
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- Not interested
-
-
-
-
+
New server
@@ -430,55 +309,5 @@
-
- Need new specific reports
- 3
- Need some specific reports
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- Server down
- 3
- Server is down, doesn't answser to pingz
- Should check if still running, and if network still up (need to be in front of the server)
-
- Very very very high priority, as I cannot svn up/ci/st without the server
-
- (btw : this is only demo data. no stress dear sysadmin :))
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
diff --git a/addons/crm_configuration/crm_config_view.xml b/addons/crm_configuration/crm_config_view.xml
index 264518ce155..20dc8ed42c5 100644
--- a/addons/crm_configuration/crm_config_view.xml
+++ b/addons/crm_configuration/crm_config_view.xml
@@ -19,6 +19,7 @@
+
diff --git a/addons/crm_configuration/crm_helpdesk_data.xml b/addons/crm_configuration/crm_helpdesk_data.xml
new file mode 100644
index 00000000000..228e52e1bab
--- /dev/null
+++ b/addons/crm_configuration/crm_helpdesk_data.xml
@@ -0,0 +1,28 @@
+
+
+
+
+
+ Helpdesk and Support
+ support
+
+
+
+
+
+ Computer Crashed
+
+
+
+ Unknown
+
+
+
+ Bad Program Utilisation
+
+
+
+
+
\ No newline at end of file
diff --git a/addons/crm_configuration/crm_helpdesk_demo.xml b/addons/crm_configuration/crm_helpdesk_demo.xml
new file mode 100644
index 00000000000..f3a957c7ed9
--- /dev/null
+++ b/addons/crm_configuration/crm_helpdesk_demo.xml
@@ -0,0 +1,165 @@
+
+
+
+
+
+ Hdd Crashed unexpectedly
+ 3
+ HDD Crashed
+ Linux turned it readonly.
+ The CPU Cooler is down.
+
+
+
+
+
+
+
+
+
+
+
+
+ Bug in program
+ 3
+ There is a bug in the program
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Server is down
+ 3
+ The web server is down
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Have been rebooted
+
+
+
+
+
+
+ Missing hardware
+ 3
+ Missing some hardwares in the packing
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Need quotation
+ 3
+ Need quotation for new development
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Not interested
+
+
+
+
+
+
+ Need new specific reports
+ 3
+ Need some specific reports
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Need new specific reports
+ 3
+ Need some specific reports
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
\ No newline at end of file
diff --git a/addons/crm_configuration/crm_helpdesk_menu.xml b/addons/crm_configuration/crm_helpdesk_menu.xml
new file mode 100644
index 00000000000..5c411804ab2
--- /dev/null
+++ b/addons/crm_configuration/crm_helpdesk_menu.xml
@@ -0,0 +1,350 @@
+
+
+
+
+ Helpdesk and Support
+ support
+
+ ######################## Help Desk (menu) ###########################
+
+
+
+
+ My Helpdesk
+ crm.case
+ tree,calendar,form
+
+
+
+
+
+ tree
+
+
+
+
+
+ calendar
+
+
+
+
+
+ form
+
+
+
+
+
+
+
+ My Unclosed Requests
+ crm.case
+ tree,calendar,form
+
+
+
+
+
+
+ tree
+
+
+
+
+
+
+ calendar
+
+
+
+
+
+
+ form
+
+
+
+
+
+
+
+ My helpdesk Propositions to Review
+ crm.case
+ tree,calendar,form
+
+
+
+
+
+ tree
+
+
+
+
+
+ calendar
+
+
+
+
+
+ form
+
+
+
+
+
+
+ My Pending helpdesk Requests
+ crm.case
+ tree,calendar,form
+
+
+
+
+
+ tree
+
+
+
+
+
+ calendar
+
+
+
+
+
+ form
+
+
+
+
+
+
+ My Open Helpdesk Requests
+ crm.case
+ tree,calendar,form
+
+
+
+
+
+ tree
+
+
+
+
+
+ calendar
+
+
+
+
+
+ form
+
+
+
+
+
+
+
+ Calendar of Helpdesk
+ crm.case
+ calendar,tree,form
+
+
+
+
+
+ calendar
+
+
+
+
+
+ tree
+
+
+
+
+
+ form
+
+
+
+
+
+
+
+ All Helpdesk Requests
+ crm.case
+ tree,calendar,form
+
+
+
+
+
+ tree
+
+
+
+
+
+ calendar
+
+
+
+
+
+ form
+
+
+
+
+
+
+
+ All Unclosed Requests
+ crm.case
+ tree,calendar,form
+
+
+
+
+
+ tree
+
+
+
+
+
+ calendar
+
+
+
+
+
+ form
+
+
+
+
+
+
+ All Helpdesk Propositions
+ crm.case
+ tree,calendar,form
+
+
+
+
+
+ tree
+
+
+
+
+
+ calendar
+
+
+
+
+
+ form
+
+
+
+
+
+
+ All Pending Helpdesk Requests
+ crm.case
+ tree,calendar,form
+
+
+
+
+
+ tree
+
+
+
+
+
+ calendar
+
+
+
+
+
+ form
+
+
+
+
+
+
+
+ All Open Helpdesk Requests
+ crm.case
+ tree,calendar,form
+
+
+
+
+
+ tree
+
+
+
+
+
+ calendar
+
+
+
+
+
+ form
+
+
+
+
+
+
+ Calendar of Helpdesk
+ crm.case
+ calendar,tree,form
+
+
+
+
+
+ calendar
+
+
+
+
+
+ tree
+
+
+
+
+
+ form
+
+
+
+
+
+
+
+
+