diff --git a/addons/im_livechat/models/im_livechat_channel.py b/addons/im_livechat/models/im_livechat_channel.py
index f97c26bd6a8..3bfcc6f0836 100644
--- a/addons/im_livechat/models/im_livechat_channel.py
+++ b/addons/im_livechat/models/im_livechat_channel.py
@@ -129,7 +129,7 @@ class ImLivechatChannel(models.Model):
             'anonymous_name': False if user_id else anonymous_name,
             'country_id': country_id,
             'channel_type': 'livechat',
-            'name': ', '.join([visitor_user.display_name if visitor_user else anonymous_name, operator.livechat_username if operator.livechat_username else operator.name]),
+            'name': ' '.join([visitor_user.display_name if visitor_user else anonymous_name, operator.livechat_username if operator.livechat_username else operator.name]),
             'public': 'private',
             'email_send': False,
         }
diff --git a/addons/im_livechat/models/mail_channel.py b/addons/im_livechat/models/mail_channel.py
index 2a6f5548d66..38ee150bb00 100644
--- a/addons/im_livechat/models/mail_channel.py
+++ b/addons/im_livechat/models/mail_channel.py
@@ -83,7 +83,8 @@ class MailChannel(models.Model):
             if channel.channel_type == 'livechat':
                 # add the operator id
                 if channel.livechat_operator_id:
-                    channel_infos_dict[channel.id]['operator_pid'] = channel.livechat_operator_id.with_context(im_livechat_use_username=True).name_get()[0]
+                    res = channel.livechat_operator_id.with_context(im_livechat_use_username=True).name_get()[0]
+                    channel_infos_dict[channel.id]['operator_pid'] = (res[0], res[1].replace(',', ''))
                 # add the anonymous or partner name
                 channel_infos_dict[channel.id]['correspondent_name'] = channel._channel_get_livechat_partner_name()
                 last_msg = self.env['mail.message'].search([("channel_ids", "in", [channel.id])], limit=1)
diff --git a/addons/website_livechat/tests/test_livechat_basic_flow.py b/addons/website_livechat/tests/test_livechat_basic_flow.py
index 3a03e5db817..ea99c7fff21 100644
--- a/addons/website_livechat/tests/test_livechat_basic_flow.py
+++ b/addons/website_livechat/tests/test_livechat_basic_flow.py
@@ -41,7 +41,7 @@ class TestLivechatBasicFlowHttpCase(tests.HttpCase, TestLivechatCommon):
         channel_1 = self.env['mail.channel'].search([('livechat_visitor_id', '=', self.visitor.id), ('livechat_active', '=', True)], limit=1)
 
         # Check Channel naming
-        self.assertEqual(channel_1.name, "%s, %s" % (self.visitor.display_name, self.operator.livechat_username))
+        self.assertEqual(channel_1.name, "%s %s" % (self.visitor.display_name, self.operator.livechat_username))
         channel_1.unlink()
 
         # Remove livechat_username
@@ -53,7 +53,7 @@ class TestLivechatBasicFlowHttpCase(tests.HttpCase, TestLivechatCommon):
         channel_2 = self.env['mail.channel'].search([('livechat_visitor_id', '=', self.visitor.id), ('livechat_active', '=', True)], limit=1)
 
         # Check Channel naming
-        self.assertEqual(channel_2.name, "%s, %s" % (self.visitor.display_name, self.operator.name))
+        self.assertEqual(channel_2.name, "%s %s" % (self.visitor.display_name, self.operator.name))
 
     def test_basic_flow_with_rating(self):
         channel = self._common_basic_flow()
@@ -86,7 +86,7 @@ class TestLivechatBasicFlowHttpCase(tests.HttpCase, TestLivechatCommon):
 
         # Check Channel and Visitor naming
         self.assertEqual(self.visitor.display_name, "%s #%s" % (_("Website Visitor"), self.visitor.id))
-        self.assertEqual(channel.name, "%s, %s" % (self.visitor.display_name, self.operator.livechat_username))
+        self.assertEqual(channel.name, "%s %s" % (self.visitor.display_name, self.operator.livechat_username))
 
         # Post Message from visitor
         self._send_message(channel, self.visitor.display_name, "Message from Visitor")