diff --git a/addons/website_livechat/models/website.py b/addons/website_livechat/models/website.py
index 75196a88c27..519b82a90af 100644
--- a/addons/website_livechat/models/website.py
+++ b/addons/website_livechat/models/website.py
@@ -47,6 +47,7 @@ class Website(models.Model):
                 return {
                     "folded": False,
                     "id": chat_request_channel.id,
+                    "requested_by_operator": chat_request_channel.create_uid in chat_request_channel.livechat_operator_id.user_ids,
                     "operator_pid": [
                         chat_request_channel.livechat_operator_id.id,
                         chat_request_channel.livechat_operator_id.user_livechat_username or chat_request_channel.livechat_operator_id.display_name,
diff --git a/addons/website_livechat/models/website_visitor.py b/addons/website_livechat/models/website_visitor.py
index 406d3f9ebfd..c0aa8d61051 100644
--- a/addons/website_livechat/models/website_visitor.py
+++ b/addons/website_livechat/models/website_visitor.py
@@ -64,7 +64,7 @@ class WebsiteVisitor(models.Model):
         for visitor in self:
             operator = self.env.user
             country = visitor.country_id
-            visitor_name = "%s (%s)" % (visitor.display_name, country.name) if country else visitor.display_name
+            visitor_name = "Visitor #%d (%s)" % (visitor.id, country.name) if country else f"Visitor #{visitor.id}"
             members_to_add = [Command.link(operator.partner_id.id)]
             if visitor.partner_id:
                 members_to_add.append(Command.link(visitor.partner_id.id))
@@ -116,6 +116,6 @@ class WebsiteVisitor(models.Model):
                 discuss_channel = request.env["discuss.channel"].sudo().search([("uuid", "=", discuss_channel_uuid)])
                 discuss_channel.write({
                     'livechat_visitor_id': visitor_sudo.id,
-                    'anonymous_name': visitor_sudo.display_name
+                    'anonymous_name': "Visitor #%d (%s)" % (visitor_sudo.id, visitor_sudo.country_id.name) if visitor_sudo.country_id else f"Visitor #{visitor_sudo.id}"
                 })
         return visitor_id, upsert
diff --git a/addons/website_livechat/static/src/core/thread_service_patch.js b/addons/website_livechat/static/src/core/thread_service_patch.js
index 205d852adf9..19c4c623b12 100644
--- a/addons/website_livechat/static/src/core/thread_service_patch.js
+++ b/addons/website_livechat/static/src/core/thread_service_patch.js
@@ -2,6 +2,7 @@
 
 import { DEFAULT_AVATAR } from "@mail/core/common/persona_service";
 import { ThreadService } from "@mail/core/common/thread_service";
+import { assignDefined } from "@mail/utils/common/misc";
 import { patch } from "@web/core/utils/patch";
 
 patch(ThreadService.prototype, {
@@ -13,6 +14,7 @@ patch(ThreadService.prototype, {
                 type: "visitor",
             });
         }
+        assignDefined(thread, data, ["requested_by_operator"]);
     },
     /**
      * @param {import('@mail/core/common/persona_model').Persona} persona
diff --git a/addons/website_livechat/static/src/embed/livechat_service_patch.js b/addons/website_livechat/static/src/embed/livechat_service_patch.js
index 34809d44368..7f6295dfaef 100644
--- a/addons/website_livechat/static/src/embed/livechat_service_patch.js
+++ b/addons/website_livechat/static/src/embed/livechat_service_patch.js
@@ -12,9 +12,6 @@ patch(LivechatService.prototype, {
     },
 
     get displayWelcomeMessage() {
-        return (
-            (this.thread.messages.length === 0 || this.thread?.messages[0]?.isSelfAuthored) &&
-            super.displayWelcomeMessage
-        );
+        return !this.thread.requested_by_operator;
     },
 });
diff --git a/addons/website_livechat/static/src/embed/thread_service_patch.js b/addons/website_livechat/static/src/embed/thread_service_patch.js
new file mode 100644
index 00000000000..f5dce30484b
--- /dev/null
+++ b/addons/website_livechat/static/src/embed/thread_service_patch.js
@@ -0,0 +1,12 @@
+/** @odoo-module */
+
+import { ThreadService } from "@mail/core/common/thread_service";
+import { assignDefined } from "@mail/utils/common/misc";
+import { patch } from "@web/core/utils/patch";
+
+patch(ThreadService.prototype, {
+    update(thread, data) {
+        super.update(thread, data);
+        assignDefined(thread, data, ["requested_by_operator"]);
+    },
+});
diff --git a/addons/website_livechat/tests/test_livechat_request.py b/addons/website_livechat/tests/test_livechat_request.py
index 47d7274733d..e5d8cb07477 100644
--- a/addons/website_livechat/tests/test_livechat_request.py
+++ b/addons/website_livechat/tests/test_livechat_request.py
@@ -54,6 +54,7 @@ class TestLivechatRequestHttpCase(tests.HttpCase, TestLivechatCommon):
         self.assertEqual(len(channel), 1)
         self.assertEqual(channel.livechat_operator_id, self.operator.partner_id, "Michel Operator should be the operator of this channel.")
         self.assertEqual(len(channel.message_ids), 0)
+        self.assertEqual(channel.anonymous_name, f"Visitor #{self.visitor.id} ({self.visitor.country_id.name})")
 
         # Operator Sends message
         self._send_message(channel, self.operator.email, "Hello Again !", author_id=self.operator.partner_id.id)