diff --git a/addons/im_livechat/static/tests/qunit_suite_tests/components/discuss_tests.js b/addons/im_livechat/static/tests/qunit_suite_tests/components/discuss_tests.js
index 9869ea917c4..14c5445b01e 100644
--- a/addons/im_livechat/static/tests/qunit_suite_tests/components/discuss_tests.js
+++ b/addons/im_livechat/static/tests/qunit_suite_tests/components/discuss_tests.js
@@ -338,5 +338,33 @@ QUnit.test('invite button should be present on livechat', async function (assert
     );
 });
 
+QUnit.test('call buttons should not be present on livechat', async function (assert) {
+    assert.expect(1);
+
+    const pyEnv = await startServer();
+    const mailChannelId1 = pyEnv['mail.channel'].create(
+        {
+            anonymous_name: "Visitor 11",
+            channel_type: 'livechat',
+            livechat_operator_id: pyEnv.currentPartnerId,
+            channel_partner_ids: [pyEnv.currentPartnerId, pyEnv.publicPartnerId],
+        },
+    );
+    await start({
+        autoOpenDiscuss: true,
+        discuss: {
+            params: {
+                default_active_id: `mail.channel_${mailChannelId1}`,
+            },
+        },
+        hasDiscuss: true,
+    });
+    assert.containsNone(
+        document.body,
+        '.o_ThreadViewTopbar_callButton',
+        "Call buttons should not be visible in top bar when livechat is active thread"
+    );
+});
+
 });
 });
diff --git a/addons/mail/static/src/components/thread_view_topbar/thread_view_topbar.xml b/addons/mail/static/src/components/thread_view_topbar/thread_view_topbar.xml
index 012a7fe9d84..a065e29123c 100644
--- a/addons/mail/static/src/components/thread_view_topbar/thread_view_topbar.xml
+++ b/addons/mail/static/src/components/thread_view_topbar/thread_view_topbar.xml
@@ -49,7 +49,7 @@
                     <t t-if="threadViewTopbar.thread and threadViewTopbar.thread === messaging.starred">
                         <button class="o_ThreadViewTopbar_unstarAllButton btn btn-secondary" t-att-disabled="threadViewTopbar.threadView.messages.length === 0" t-on-click="threadViewTopbar.onClickUnstarAll">Unstar all</button>
                     </t>
-                    <t t-if="threadViewTopbar.thread and threadViewTopbar.thread.model === 'mail.channel' and threadViewTopbar.thread.rtcSessions.length === 0">
+                    <t t-if="threadViewTopbar.thread and threadViewTopbar.thread.hasCallFeature and threadViewTopbar.thread.rtcSessions.length === 0">
                         <button class="o_ThreadViewTopbar_callButton o_ThreadViewTopbar_button o-active" t-att-disabled="threadViewTopbar.thread.hasPendingRtcRequest" title="Start a Call" t-on-click="_onClickPhone">
                             <i class="fa fa-lg fa-phone"/>
                         </button>
diff --git a/addons/mail/static/src/models/thread.js b/addons/mail/static/src/models/thread.js
index a7e2206087e..ceda60e6ecd 100644
--- a/addons/mail/static/src/models/thread.js
+++ b/addons/mail/static/src/models/thread.js
@@ -1264,6 +1264,13 @@ registerModel({
         _computeFutureActivities() {
             return replace(this.activities.filter(activity => activity.state === 'planned'));
         },
+        /**
+         * @private
+         * @returns {boolean}
+         */
+        _computeHasCallFeature() {
+            return ['channel', 'chat', 'group'].includes(this.channel_type);
+        },
         /**
          * @private
          * @returns {boolean}
@@ -1976,6 +1983,12 @@ registerModel({
         hasActivities: attr({
             default: false,
         }),
+        /**
+         * Determines whether the RTC call feature should be displayed.
+         */
+        hasCallFeature: attr({
+            compute: '_computeHasCallFeature',
+        }),
         /**
          * States whether this thread should has the invite feature. Only makes
          * sense for channels.