diff --git a/addons/im_livechat/models/mail_channel.py b/addons/im_livechat/models/mail_channel.py
index 8fb014f0b8f..b90f9e2e532 100644
--- a/addons/im_livechat/models/mail_channel.py
+++ b/addons/im_livechat/models/mail_channel.py
@@ -76,3 +76,9 @@ class MailChannel(models.Model):
                 < ((now() at time zone 'UTC') - interval %s)""", ("%s hours" % hours,))
         empty_channel_ids = [item['id'] for item in self.env.cr.dictfetchall()]
         self.browse(empty_channel_ids).unlink()
+
+    @api.model
+    def get_empty_list_help(self, help):
+        if help:
+            return '<p">%s</p>' % (help)
+        return super(MailChannel, self).get_empty_list_help(help)
diff --git a/addons/im_livechat/views/mail_channel_views.xml b/addons/im_livechat/views/mail_channel_views.xml
index aa881ef0761..edc085c80c8 100644
--- a/addons/im_livechat/views/mail_channel_views.xml
+++ b/addons/im_livechat/views/mail_channel_views.xml
@@ -84,6 +84,11 @@
             <field name="search_view_id" ref="im_livechat.mail_channel_view_search"/>
             <field name="domain">[('livechat_channel_id', '!=', None)]</field>
             <field name="context">{}</field>
+            <field name="help" type="html">
+                <p>
+                    Your chatter history is empty. Create a channel and start chatting to fill up your history.
+                </p>
+            </field>
         </record>
         <record id="mail_channel_action_tree" model="ir.actions.act_window.view">
             <field name="sequence">1</field>