diff --git a/addons/im_livechat/models/rating_rating.py b/addons/im_livechat/models/rating_rating.py
index ebed47ef329..057d04fd1cb 100644
--- a/addons/im_livechat/models/rating_rating.py
+++ b/addons/im_livechat/models/rating_rating.py
@@ -22,6 +22,14 @@ class Rating(models.Model):
     def action_open_rated_object(self):
         action = super(Rating, self).action_open_rated_object()
         if self.res_model == 'discuss.channel':
+            if self.env[self.res_model].browse(self.res_id).is_member:
+                ctx = self.env.context.copy()
+                ctx.update({'active_id': self.res_id})
+                return {
+                    'type': 'ir.actions.client',
+                    'tag': 'mail.action_discuss',
+                    'context': ctx,
+                }
             view_id = self.env.ref('im_livechat.discuss_channel_view_form').id
             action['views'] = [[view_id, 'form']]
         return action
diff --git a/addons/im_livechat/static/src/views/discuss_channel_list/discuss_channel_list_view_controller.js b/addons/im_livechat/static/src/views/discuss_channel_list/discuss_channel_list_view_controller.js
index 260410c8f21..783c2a4dbd1 100644
--- a/addons/im_livechat/static/src/views/discuss_channel_list/discuss_channel_list_view_controller.js
+++ b/addons/im_livechat/static/src/views/discuss_channel_list/discuss_channel_list_view_controller.js
@@ -1,30 +1,20 @@
 /* @odoo-module */
 
-import { createLocalId } from "@mail/utils/common/misc";
 import { _t } from "@web/core/l10n/translation";
-import { useService } from "@web/core/utils/hooks";
 import { ListController } from "@web/views/list/list_controller";
 
 export class DiscussChannelListController extends ListController {
     setup() {
         super.setup(...arguments);
-        this.threadService = useService("mail.thread");
-        this.store = useService("mail.store");
     }
 
     async openRecord(record) {
         if (!record.data.is_member) {
             return super.openRecord(record);
         }
-        const channel =
-            this.store.threads[createLocalId(record.resModel, record.resId)] ??
-            (await this.threadService.fetchChannel(record.resId));
-        if (!channel.is_pinned) {
-            this.threadService.pin(channel);
-        }
-        this.threadService.setDiscussThread(channel);
         this.actionService.doAction("mail.action_discuss", {
             name: _t("Discuss"),
+            additionalContext: { active_id: record.resId },
         });
     }
 }
diff --git a/addons/im_livechat/views/rating_rating_views.xml b/addons/im_livechat/views/rating_rating_views.xml
index c7eeb37190e..b7d9cae1ca4 100644
--- a/addons/im_livechat/views/rating_rating_views.xml
+++ b/addons/im_livechat/views/rating_rating_views.xml
@@ -35,11 +35,45 @@
         <field name="context">{'search_default_rating_last_7_days': 1}</field>
     </record>
 
+    <record id="im_livechat.rating_rating_view_kanban" model="ir.ui.view">
+        <field name="name">im_livechat.rating.rating.view.kanban</field>
+        <field name="model">rating.rating</field>
+        <field name="inherit_id" ref="rating.rating_rating_view_kanban"/>
+        <field name="arch" type="xml">
+            <xpath expr="//kanban" position="attributes">
+                <attribute name="type">object</attribute>
+                <attribute name="action">action_open_rated_object</attribute>
+            </xpath>
+            <xpath expr="//*[@name='action_open_rated_object']" position="attributes">
+                <attribute name="style">pointer-events: none;</attribute>
+            </xpath>
+        </field>
+    </record>
+
+    <record id="im_livechat.rating_rating_view_tree" model="ir.ui.view">
+        <field name="name">im_livechat.rating.rating.view.tree</field>
+        <field name="model">rating.rating</field>
+        <field name="inherit_id" ref="rating.rating_rating_view_tree"/>
+        <field name="arch" type="xml">
+            <xpath expr="//tree" position="attributes">
+                <attribute name="type">object</attribute>
+                <attribute name="action">action_open_rated_object</attribute>
+            </xpath>
+        </field>
+    </record>
+
     <record id="rating_rating_action_livechat_view_kanban" model="ir.actions.act_window.view">
         <field name="sequence" eval="1"/>
         <field name="view_mode">kanban</field>
         <field name="act_window_id" ref="rating_rating_action_livechat"/>
-        <field name="view_id" ref="rating.rating_rating_view_kanban"/>
+        <field name="view_id" ref="im_livechat.rating_rating_view_kanban"/>
+    </record>
+
+    <record id="rating_rating_action_livechat_view_tree" model="ir.actions.act_window.view">
+        <field name="sequence" eval="1"/>
+        <field name="view_mode">tree</field>
+        <field name="act_window_id" ref="rating_rating_action_livechat"/>
+        <field name="view_id" ref="im_livechat.rating_rating_view_tree"/>
     </record>
 
     <record id="rating_rating_action_livechat_view_form" model="ir.actions.act_window.view">
diff --git a/addons/mail/static/src/core/common/messaging_service.js b/addons/mail/static/src/core/common/messaging_service.js
index b1957d23f5f..64384e609ae 100644
--- a/addons/mail/static/src/core/common/messaging_service.js
+++ b/addons/mail/static/src/core/common/messaging_service.js
@@ -669,17 +669,6 @@ export const messagingService = {
         "mail.out_of_focus",
     ],
     start(env, services) {
-        // compute initial discuss thread if not on public page
-        if (!services["mail.store"].inPublicPage) {
-            const activeId = services.router.current.hash.active_id ?? "mail.box_inbox";
-            let [model, id] =
-                typeof activeId === "number" ? ["discuss.channel", activeId] : activeId.split("_");
-            if (model === "mail.channel") {
-                // legacy format (sent in old emails, shared links, ...)
-                model = "discuss.channel";
-            }
-            services["mail.store"].discuss.threadLocalId = createLocalId(model, id);
-        }
         const messaging = new Messaging(env, services);
         messaging.initialize();
         messaging.isReady.then(() => {
diff --git a/addons/mail/static/src/core/web/discuss_client_action.js b/addons/mail/static/src/core/web/discuss_client_action.js
index bfb831cfdc2..e016883c19d 100644
--- a/addons/mail/static/src/core/web/discuss_client_action.js
+++ b/addons/mail/static/src/core/web/discuss_client_action.js
@@ -1,15 +1,71 @@
 /* @odoo-module */
 
 import { Discuss } from "@mail/core/common/discuss";
+import { useMessaging, useStore } from "@mail/core/common/messaging_hook";
 
-import { Component } from "@odoo/owl";
+import { Component, onWillStart, onWillUpdateProps } from "@odoo/owl";
 
 import { registry } from "@web/core/registry";
+import { useService } from "@web/core/utils/hooks";
+import { createLocalId } from "@mail/utils/common/misc";
 
+/**
+ * @typedef {Object} Props
+ * @property {Object} action
+ * @property {Object} action.context
+ * @property {number} [action.context.active_id]
+ * @property {Object} [action.params]
+ * @property {number} [action.params.active_id]
+ * @extends {Component<Props, Env>}
+ */
 export class DiscussClientAction extends Component {
     static components = { Discuss };
     static props = ["*"];
     static template = "mail.DiscussClientAction";
+
+    setup() {
+        this.store = useStore();
+        this.messaging = useMessaging();
+        this.threadService = useService("mail.thread");
+        onWillStart(() => this.restoreDiscussThread(this.props));
+        onWillUpdateProps((nextProps) => this.restoreDiscussThread(nextProps));
+    }
+
+    /**
+     * Restore the discuss thread according to the active_id in the action
+     * if necessary: thread is different than the one already displayed and
+     * we are not in a public page. If the thread is not yet known, fetch it.
+     *
+     * @param {Props} props
+     */
+    async restoreDiscussThread(props) {
+        await this.messaging.isReady;
+        if (this.store.inPublicPage) {
+            return;
+        }
+        const rawActiveId =
+            props.action.context.active_id ??
+            props.action.params?.active_id ??
+            this.store.discuss.threadLocalId?.replace(",", "_") ??
+            "mail.box_inbox";
+        const activeId =
+            typeof rawActiveId === "number" ? `discuss.channel_${rawActiveId}` : rawActiveId;
+        let [model, id] = activeId.split("_");
+        if (model === "mail.channel") {
+            // legacy format (sent in old emails, shared links, ...)
+            model = "discuss.channel";
+        }
+        const activeThreadLocalId = createLocalId(model, id);
+        if (activeThreadLocalId !== this.store.discuss.threadLocalId) {
+            const thread =
+                this.store.threads[createLocalId(model, id)] ??
+                (await this.threadService.fetchChannel(parseInt(id)));
+            if (!thread.is_pinned) {
+                await this.threadService.pin(thread);
+            }
+            this.threadService.setDiscussThread(thread);
+        }
+    }
 }
 
 registry.category("actions").add("mail.action_discuss", DiscussClientAction);