diff --git a/addons/crm/crm.py b/addons/crm/crm.py
index 7f0fb344492..1f0aff5057b 100644
--- a/addons/crm/crm.py
+++ b/addons/crm/crm.py
@@ -483,6 +483,7 @@ class crm_case(crm_base):
         cases = self.browse(cr, uid, ids)
         cases[0].state # to fill the browse record cache
         self.write(cr, uid, ids, {'state': state, 'active': True})
+        self.case_reset_send_note(cr, uid, ids, context=context)
         self._action(cr, uid, cases, state)
         return True