diff --git a/addons/im_livechat/models/im_livechat_channel.py b/addons/im_livechat/models/im_livechat_channel.py
index 5f9db25f65e..d6e23c282cd 100644
--- a/addons/im_livechat/models/im_livechat_channel.py
+++ b/addons/im_livechat/models/im_livechat_channel.py
@@ -120,7 +120,7 @@ class ImLivechatChannel(models.Model):
             'anonymous_name': False if user_id else anonymous_name,
             'country_id': country_id,
             'channel_type': 'livechat',
-            'name': ', '.join([visitor_user.name if visitor_user else anonymous_name, operator.livechat_username if operator.livechat_username else operator.name]),
+            'name': ', '.join([visitor_user.display_name if visitor_user else anonymous_name, operator.livechat_username if operator.livechat_username else operator.name]),
             'public': 'private',
             'email_send': False,
         }
diff --git a/addons/im_livechat/tests/test_get_mail_channel.py b/addons/im_livechat/tests/test_get_mail_channel.py
index 113fb604a6e..a978c32206a 100644
--- a/addons/im_livechat/tests/test_get_mail_channel.py
+++ b/addons/im_livechat/tests/test_get_mail_channel.py
@@ -53,7 +53,7 @@ class TestGetMailChannel(TransactionCase):
             self.assertTrue(all(partner_id in channel_operator_ids for partner_id in self.operators.mapped('partner_id').ids))
 
         visitor_user_channel = self.livechat_channel._open_livechat_mail_channel('Visitor', user_id=self.visitor_user.id)
-        chat_title = '%s (%s)' % (self.visitor_user.name, self.visitor_user.country_id.name)
+        chat_title = '%s (%s)' % (self.visitor_user.display_name, self.visitor_user.country_id.name)
         self.assertEqual(visitor_user_channel['correspondent_name'], chat_title, "Chat title should be correct and should contain visitor's country name")
 
     def _open_livechat_mail_channel(self):
diff --git a/addons/website_livechat/models/im_livechat_channel.py b/addons/website_livechat/models/im_livechat_channel.py
index dd083c6e104..fb1648a9808 100644
--- a/addons/website_livechat/models/im_livechat_channel.py
+++ b/addons/website_livechat/models/im_livechat_channel.py
@@ -16,7 +16,7 @@ class ImLivechatChannel(models.Model):
                 'livechat_active': True
             })
             if not user_id:
-                mail_channel_vals['anonymous_name'] = visitor_sudo.name + (' (%s)' % visitor_sudo.country_id.name if visitor_sudo.country_id else '')
+                mail_channel_vals['anonymous_name'] = visitor_sudo.display_name + (' (%s)' % visitor_sudo.country_id.name if visitor_sudo.country_id else '')
             # As chat requested by the visitor, delete the chat requested by an operator if any to avoid conflicts between two flows
             chat_request_channel = self.env['mail.channel'].sudo().search([('livechat_visitor_id', '=', visitor_sudo.id), ('livechat_active', '=', True)])
             for mail_channel in chat_request_channel:
diff --git a/addons/website_livechat/models/mail_channel.py b/addons/website_livechat/models/mail_channel.py
index 48d6d08a847..2eb94f89f8d 100644
--- a/addons/website_livechat/models/mail_channel.py
+++ b/addons/website_livechat/models/mail_channel.py
@@ -34,7 +34,7 @@ class MailChannel(models.Model):
             visitor = channel.livechat_visitor_id
             if visitor:
                 channel_infos_dict[channel.id]['visitor'] = {
-                    'name': visitor.name,
+                    'name': visitor.display_name,
                     'country_code': visitor.country_id.code.lower() if visitor.country_id else False,
                     'is_connected': visitor.is_connected,
                     'history': self._get_visitor_history(visitor),
@@ -67,7 +67,7 @@ class MailChannel(models.Model):
             if not self.channel_message_ids:
                 return
             # Notify that the visitor has left the conversation
-            name = _('The visitor') if not self.livechat_visitor_id else self.livechat_visitor_id.name
+            name = _('The visitor') if not self.livechat_visitor_id else self.livechat_visitor_id.display_name
             if type == 'cancel':
                 message = _('has started a conversation with %s. The chat request has been canceled.') % kwargs.get('speaking_with', 'an operator')
             else:
diff --git a/addons/website_livechat/models/website_visitor.py b/addons/website_livechat/models/website_visitor.py
index e4020760f8f..84d52f54d47 100644
--- a/addons/website_livechat/models/website_visitor.py
+++ b/addons/website_livechat/models/website_visitor.py
@@ -54,7 +54,7 @@ class WebsiteVisitor(models.Model):
         for visitor in self:
             operator = self.env.user
             country = visitor.country_id
-            visitor_name = "%s (%s)" % (visitor.name, country.name) if country else visitor.name
+            visitor_name = "%s (%s)" % (visitor.display_name, country.name) if country else visitor.display_name
             mail_channel_vals_list.append({
                 'channel_partner_ids':  [(4, operator.partner_id.id)],
                 'livechat_channel_id': visitor.website_id.channel_id.id,