diff --git a/addons/mail/static/src/core/web/suggested_recipient.xml b/addons/mail/static/src/core/web/suggested_recipient.xml
index 1b2aaba0dca..cd9519602bd 100644
--- a/addons/mail/static/src/core/web/suggested_recipient.xml
+++ b/addons/mail/static/src/core/web/suggested_recipient.xml
@@ -6,7 +6,7 @@
                 <input t-attf-id="{{ props.recipient.id }}_checkbox" class="form-check-input" type="checkbox" t-att-checked="props.recipient.checked" t-on-change="onChangeCheckbox"/>
                 <label class="form-check-label" t-attf-for="{{ props.recipient.id }}_checkbox">
                     <t t-if="props.recipient.name" t-esc="props.recipient.name"/>
-                    <t t-if="props.recipient.email">
+                    <t t-if="props.recipient.email and props.recipient.email !== props.recipient.name">
                         (<t t-esc="props.recipient.email"/>)
                     </t>
                 </label>
diff --git a/addons/mail/static/src/core/web/thread_service_patch.js b/addons/mail/static/src/core/web/thread_service_patch.js
index a4e87e17014..705ce189552 100644
--- a/addons/mail/static/src/core/web/thread_service_patch.js
+++ b/addons/mail/static/src/core/web/thread_service_patch.js
@@ -147,8 +147,11 @@ patch(ThreadService.prototype, {
     async insertSuggestedRecipients(thread, dataList) {
         const recipients = [];
         for (const data of dataList) {
-            const [partner_id, emailInfo, lang, reason] = data;
-            const [name, email] = emailInfo && parseEmail(emailInfo);
+            const [partner_id, emailInfo, lang, reason, customerInfo] = data;
+            let [name, email] = emailInfo ? parseEmail(emailInfo) : [];
+            if ((!name || name === email) && customerInfo?.name) {
+                name = customerInfo.name;
+            }
             recipients.push({
                 id: nextId++,
                 name,
diff --git a/addons/mail/static/tests/composer/suggested_recipients_test.js b/addons/mail/static/tests/composer/suggested_recipients_test.js
index b36e8b034f1..1c3bc4cdb26 100644
--- a/addons/mail/static/tests/composer/suggested_recipients_test.js
+++ b/addons/mail/static/tests/composer/suggested_recipients_test.js
@@ -71,7 +71,7 @@ QUnit.test(
         });
         await click("button", { text: "Send message" });
         await contains(".o-mail-SuggestedRecipient", {
-            text: "john@test.be (john@test.be)",
+            text: "john@test.be",
             contains: ["input[type=checkbox]:checked"],
         });
         await contains(".o-mail-SuggestedRecipient", {
@@ -111,7 +111,7 @@ QUnit.test(
         });
         await click("button", { text: "Send message" });
         await contains(".o-mail-SuggestedRecipient", {
-            text: "john@test.be (john@test.be)",
+            text: "john@test.be",
             contains: ["input[type=checkbox]:checked"],
         });
         await contains(".o-mail-SuggestedRecipient", {