diff --git a/addons/project/models/project.py b/addons/project/models/project.py
index 04ac85b7c88..f1112f94e00 100644
--- a/addons/project/models/project.py
+++ b/addons/project/models/project.py
@@ -739,11 +739,11 @@ class Project(models.Model):
         if self.user_has_groups('project.group_project_rating'):
             buttons.append({
                 'icon': 'smile-o',
-                'text': _('Customer Satisfaction'),
-                'number': '%s %%' % (self.rating_percentage_satisfaction),
+                'text': _('Satisfaction'),
+                'number': f'{self.rating_avg_percentage} %',
                 'action_type': 'object',
                 'action': 'action_view_all_rating',
-                'show': self.rating_active and self.rating_percentage_satisfaction > -1,
+                'show': self.rating_active and self.rating_count > 0,
                 'sequence': 15,
             })
         if self.user_has_groups('project.group_project_manager'):
diff --git a/addons/project/views/project_views.xml b/addons/project/views/project_views.xml
index 46e8a77ffc3..a9a487232a8 100644
--- a/addons/project/views/project_views.xml
+++ b/addons/project/views/project_views.xml
@@ -319,33 +319,14 @@
                                 </span>
                             </div>
                         </button>
-                        <button name="action_view_all_rating" type="object" attrs="{'invisible': ['|', ('rating_active', '=', False), ('rating_percentage_satisfaction', '&lt;', 66.6)]}" class="oe_stat_button oe_read_only" icon="fa-smile-o text-success" groups="project.group_project_rating">
+                        <field name="rating_avg" invisible="1"/>
+                        <button name="action_view_all_rating" type="object" attrs="{'invisible': [('rating_active', '=', False)]}" class="oe_stat_button" groups="project.group_project_rating">
+                            <i class="fa fa-fw o_button_icon fa-smile-o text-success" attrs="{'invisible': [('rating_avg', '&lt;', 3.66)]}" title="Satisfied"/>
+                            <i class="fa fa-fw o_button_icon fa-meh-o text-warning" attrs="{'invisible': ['|', ('rating_avg', '&lt;', 2.33), ('rating_avg', '&gt;=', 3.66)]}" title="Okay"/>
+                            <i class="fa fa-fw o_button_icon fa-frown-o text-danger" attrs="{'invisible': [('rating_avg', '&gt;=', 2.33)]}" title="Dissatisfied"/>
                             <div class="o_field_widget o_stat_info">
                                 <span class="o_stat_value">
-                                    <field name="rating_percentage_satisfaction" nolabel="1"/>
-                                    %
-                                </span>
-                                <span class="o_stat_text">
-                                    Satisfaction
-                                </span>
-                            </div>
-                        </button>
-                        <button name="action_view_all_rating" type="object" attrs="{'invisible': ['|', '|', ('rating_active', '=', False), ('rating_percentage_satisfaction', '&gt;=', 66.6), ('rating_percentage_satisfaction', '&lt;', 33.3)]}" class="oe_stat_button oe_read_only" icon="fa-meh-o text-warning" groups="project.group_project_rating">
-                            <div class="o_field_widget o_stat_info">
-                                <span class="o_stat_value">
-                                    <field name="rating_percentage_satisfaction" nolabel="1"/>
-                                    %
-                                </span>
-                                <span class="o_stat_text">
-                                    Satisfaction
-                                </span>
-                            </div>
-                        </button>
-                        <button name="action_view_all_rating" type="object" attrs="{'invisible': ['|', ('rating_active', '=', False), '|', ('rating_percentage_satisfaction', '&gt;=', 33.3),  ('rating_percentage_satisfaction', '&lt;', 0)]}" class="oe_stat_button oe_read_only" icon="fa-frown-o text-danger" groups="project.group_project_rating">
-                            <div class="o_field_widget o_stat_info">
-                                <span class="o_stat_value">
-                                    <field name="rating_percentage_satisfaction" nolabel="1"/>
-                                    %
+                                    <field name="rating_avg_percentage" nolabel="1" widget="percentage"/>
                                 </span>
                                 <span class="o_stat_text">
                                     Satisfaction
@@ -666,7 +647,8 @@
                     <field name="alias_name"/>
                     <field name="alias_domain"/>
                     <field name="is_favorite"/>
-                    <field name="rating_percentage_satisfaction"/>
+                    <field name="rating_count" />
+                    <field name="rating_avg"/>
                     <field name="rating_status"/>
                     <field name="rating_active" />
                     <field name="analytic_account_id"/>
@@ -697,12 +679,13 @@
                                                 <div t-if="record.alias_name.value and record.alias_domain.value" class="text-muted">
                                                     <span class="fa fa-envelope-o mr-2" aria-label="Domain Alias" title="Domain Alias"></span><t t-esc="record.alias_id.value"/>
                                                 </div>
-                                                <div t-if="record.rating_active.raw_value" class="text-muted" groups="project.group_project_rating">
-                                                    <b>
-                                                        <t t-if="record.rating_percentage_satisfaction.value != -1">
-                                                            <i class="fa fa-smile-o" role="img" aria-label="Average satisfaction rate for the last 30 days." title="Average satisfaction rate for the last 30 days."/> <t t-esc="record.rating_percentage_satisfaction.value"/>%
-                                                        </t>
+                                                <div t-if="record.rating_active.raw_value and record.rating_count.raw_value &gt; 0" class="text-muted" groups="project.group_project_rating">
+                                                    <b class="mr-1">
+                                                        <span style="font-weight:bold;" class="fa mt4 fa-smile-o text-success" t-if="record.rating_avg.raw_value &gt;= 3.66" title="Average Rating: Satisfied" role="img" aria-label="Happy face"/>
+                                                        <span style="font-weight:bold;" class="fa mt4 fa-meh-o text-warning" t-elif="record.rating_avg.raw_value &gt;= 2.33" title="Average Rating: Okay" role="img" aria-label="Neutral face"/>
+                                                        <span style="font-weight:bold;" class="fa mt4 fa-frown-o text-danger" t-else="" title="Average Rating: Dissatisfied" role="img" aria-label="Sad face"/>
                                                     </b>
+                                                    <field name="rating_avg_percentage" widget="percentage"/>
                                                 </div>
                                                 <field name="tag_ids" widget="many2many_tags" options="{'color_field': 'color'}"/>
                                             </div>
@@ -866,22 +849,13 @@
                         <span id="button_worksheet" invisible="1"/>
                         <!-- Dummy tag used to organize buttons, englobing the 3 buttons modifies the width of the button -->
                         <span id="start_rating_buttons" invisible="1"/>
-                        <button name="action_open_ratings" type="object" attrs="{'invisible': ['|', ('rating_count', '=', 0), ('rating_percentage_satisfaction', '&lt;', 66.6)]}" class="oe_stat_button" icon="fa-smile-o text-success" groups="project.group_project_rating">
+                        <button name="action_open_ratings" type="object" attrs="{'invisible': [('rating_count', '=', 0)]}" class="oe_stat_button" groups="project.group_project_rating">
+                            <i class="fa fa-fw o_button_icon fa-smile-o text-success" attrs="{'invisible': [('rating_avg', '&lt;', 3.66)]}" title="Satisfied"/>
+                            <i class="fa fa-fw o_button_icon fa-meh-o text-warning" attrs="{'invisible': ['|', ('rating_avg', '&lt;', 2.33), ('rating_avg', '&gt;=', 3.66)]}" title="Okay"/>
+                            <i class="fa fa-fw o_button_icon fa-frown-o text-danger" attrs="{'invisible': [('rating_avg', '&gt;=', 2.33)]}" title="Dissatisfied"/>
                             <div class="o_field_widget o_stat_info">
-                                <span class="o_stat_value"><field name="rating_percentage_satisfaction" widget="integer"/>%</span>
-                                <span class="o_stat_text">Satisfaction</span>
-                            </div>
-                        </button>
-                        <button name="action_open_ratings" type="object" attrs="{'invisible': ['|', '|', ('rating_count', '=', 0), ('rating_percentage_satisfaction', '&gt;=', 66.6), ('rating_percentage_satisfaction', '&lt;', 33.3)]}" class="oe_stat_button" icon="fa-meh-o text-warning" groups="project.group_project_rating">
-                            <div class="o_field_widget o_stat_info">
-                                <span class="o_stat_value"><field name="rating_percentage_satisfaction" widget="integer"/>%</span>
-                                <span class="o_stat_text">Satisfaction</span>
-                            </div>
-                        </button>
-                        <button name="action_open_ratings" type="object" attrs="{'invisible': ['|', '|', ('rating_count', '=', 0), ('rating_percentage_satisfaction', '&gt;=', 33.3),  ('rating_percentage_satisfaction', '&lt;', 0)]}" class="oe_stat_button" icon="fa-frown-o text-danger" groups="project.group_project_rating">
-                            <div class="o_field_widget o_stat_info">
-                                <span class="o_stat_value"><field name="rating_percentage_satisfaction" widget="integer"/>%</span>
-                                <span class="o_stat_text">Satisfaction</span>
+                                <span class="o_stat_value"><field name="rating_avg" nolabel="1"/> / 5</span>
+                                <span class="o_stat_text">Ratings</span>
                             </div>
                         </button>
                         <!-- Dummy tag used to organize buttons -->
diff --git a/addons/rating/models/rating_mixin.py b/addons/rating/models/rating_mixin.py
index f6ef3ce06b5..0b74c3e08f4 100644
--- a/addons/rating/models/rating_mixin.py
+++ b/addons/rating/models/rating_mixin.py
@@ -35,6 +35,8 @@ class RatingParentMixin(models.AbstractModel):
     rating_count = fields.Integer(string='# Ratings', compute="_compute_rating_percentage_satisfaction", compute_sudo=True)
     rating_avg = fields.Float('Average Rating', groups='base.group_user',
         compute='_compute_rating_percentage_satisfaction', compute_sudo=True, search='_search_rating_avg')
+    rating_avg_percentage = fields.Float('Average Rating (%)', groups='base.group_user',
+        compute='_compute_rating_percentage_satisfaction', compute_sudo=True)
     rating_last_value = fields.Float('Rating Last Value', groups='base.group_user', related='rating_ids.rating')
 
     @api.depends('rating_ids.rating', 'rating_ids.consumed')
@@ -67,6 +69,7 @@ class RatingParentMixin(models.AbstractModel):
             record.rating_count = rating_count
             record.rating_percentage_satisfaction = repartition['great'] * 100 / rating_count if rating_count else -1
             record.rating_avg = rating_scores_per_parent[record.id] / rating_count if rating_count else 0
+            record.rating_avg_percentage = record.rating_avg / 5
 
     def _search_rating_avg(self, operator, value):
         if operator not in OPERATOR_MAPPING:
@@ -93,7 +96,7 @@ class RatingMixin(models.AbstractModel):
     rating_last_feedback = fields.Text('Rating Last Feedback', groups='base.group_user', related='rating_ids.feedback')
     rating_last_image = fields.Binary('Rating Last Image', groups='base.group_user', related='rating_ids.rating_image')
     rating_count = fields.Integer('Rating count', compute="_compute_rating_stats", compute_sudo=True)
-    rating_avg = fields.Float("Average Rating",
+    rating_avg = fields.Float("Average Rating", groups='base.group_user',
         compute='_compute_rating_stats', compute_sudo=True, search='_search_rating_avg')
     rating_percentage_satisfaction = fields.Float("Rating Satisfaction", compute='_compute_rating_satisfaction', compute_sudo=True)
     rating_last_text = fields.Selection(string="Rating Text", groups='base.group_user', related="rating_ids.rating_text")