diff --git a/addons/website/models/website_visitor.py b/addons/website/models/website_visitor.py
index 3995a438c7b..8eb1fb7ee33 100644
--- a/addons/website/models/website_visitor.py
+++ b/addons/website/models/website_visitor.py
@@ -34,7 +34,7 @@ class WebsiteVisitor(models.Model):
     access_token = fields.Char(required=True, default=lambda x: uuid.uuid4().hex, index=False, copy=False, groups='base.group_website_publisher')
     active = fields.Boolean('Active', default=True)
     website_id = fields.Many2one('website', "Website", readonly=True)
-    partner_id = fields.Many2one('res.partner', string="Linked Partner", help="Partner of the last logged in user.")
+    partner_id = fields.Many2one('res.partner', string="Contact", help="Partner of the last logged in user.")
     partner_image = fields.Binary(related='partner_id.image_1920')
 
     # localisation and info
@@ -43,10 +43,10 @@ class WebsiteVisitor(models.Model):
     lang_id = fields.Many2one('res.lang', string='Language', help="Language from the website when visitor has been created")
     timezone = fields.Selection(_tz_get, string='Timezone')
     email = fields.Char(string='Email', compute='_compute_email_phone')
-    mobile = fields.Char(string='Mobile Phone', compute='_compute_email_phone')
+    mobile = fields.Char(string='Mobile', compute='_compute_email_phone')
 
     # Visit fields
-    visit_count = fields.Integer('Number of visits', default=1, readonly=True, help="A new visit is considered if last connection was more than 8 hours ago.")
+    visit_count = fields.Integer('# Visits', default=1, readonly=True, help="A new visit is considered if last connection was more than 8 hours ago.")
     website_track_ids = fields.One2many('website.track', 'visitor_id', string='Visited Pages History', readonly=True)
     visitor_page_count = fields.Integer('Page Views', compute="_compute_page_statistics", help="Total number of visits on tracked pages")
     page_ids = fields.Many2many('website.page', string="Visited Pages", compute="_compute_page_statistics")
@@ -54,7 +54,7 @@ class WebsiteVisitor(models.Model):
     last_visited_page_id = fields.Many2one('website.page', string="Last Visited Page", compute="_compute_last_visited_page_id")
 
     # Time fields
-    create_date = fields.Datetime('First connection date', readonly=True)
+    create_date = fields.Datetime('First Connection', readonly=True)
     last_connection_datetime = fields.Datetime('Last Connection', default=fields.Datetime.now, help="Last page view date", readonly=True)
     time_since_last_action = fields.Char('Last action', compute="_compute_time_statistics", help='Time since last page view. E.g.: 2 minutes ago')
     is_connected = fields.Boolean('Is connected ?', compute='_compute_time_statistics', help='A visitor is considered as connected if his last page view was within the last 5 minutes.')
diff --git a/addons/website/views/website_visitor_views.xml b/addons/website/views/website_visitor_views.xml
index 4a0756aabb5..0821416b22e 100644
--- a/addons/website/views/website_visitor_views.xml
+++ b/addons/website/views/website_visitor_views.xml
@@ -103,7 +103,7 @@
                                         t-attf-src="/base/static/img/avatar_grey.png"
                                         width="54px" height="54px" alt="Visitor"/>
                                 </div>
-                                <div class="col o_wvisitor_name">
+                                <div class="col o_wvisitor_name mr-2">
                                     <div>
                                         <b><field name="display_name"/></b>
                                         <div class="float-right">
@@ -117,19 +117,19 @@
                                         </div>
                                     </div>
                                 </div>
-                                <div class="col">
+                                <div class="col mx-2">
                                     <b><field name="time_since_last_action"/></b>
                                     <div>Last Action</div>
                                 </div>
-                                <div class="col">
+                                <div class="col mx-2">
                                     <b><field name="visit_count"/></b>
                                     <div>Visits</div>
                                 </div>
-                                <div class="col">
+                                <div class="col mx-2">
                                     <b><field name="last_visited_page_id"/></b>
                                     <div>Last Page</div>
                                 </div>
-                                <div id="wvisitor_visited_page" class="col">
+                                <div id="wvisitor_visited_page" class="col mx-2">
                                     <b><field name="page_count"/></b>
                                     <div>Visited Pages</div>
                                 </div>
@@ -195,7 +195,7 @@
                         <button name="%(website.website_visitor_page_action)d" type="action"
                                 class="oe_stat_button"
                                 icon="fa-tags">
-                            <field name="visitor_page_count" widget="statinfo" string="Page views"/>
+                            <field name="visitor_page_count" widget="statinfo" string="Page Views"/>
                         </button>
                     </div>
                     <div class="float-right" attrs="{'invisible': [('country_id', '=', False)]}">
@@ -205,7 +205,7 @@
                         <h1><field name="display_name"/></h1>
                     </div>
                     <group id="general_info">
-                        <group string="Visitor Information">
+                        <group string="Details">
                             <field name="active" invisible="1"/>
                             <field name="is_connected" invisible="1"/>
                             <field name="partner_id"/>
@@ -215,9 +215,10 @@
                             <field name="lang_id"/>
                         </group>
                         <group id="visits" string="Visits">
+                            <field name="website_id" groups="website.group_multi_website"/>
                             <field name="create_date"/>
                             <field name="last_connection_datetime"/>
-                            <field name="page_ids" widget="many2many_tags"/>
+                            <field name="page_ids" string="Pages" widget="many2many_tags"/>
                         </group>
                     </group>
                 </sheet>
@@ -229,19 +230,21 @@
         <field name="name">website.visitor.view.tree</field>
         <field name="model">website.visitor</field>
         <field name="arch" type="xml">
-            <tree string="Web Visitors" decoration-success="is_connected" decoration-danger="not is_connected" sample="1">
+            <tree string="Web Visitors" decoration-success="is_connected" sample="1">
                 <!--TODO DBE : Handle no_label in treeview-->
                 <field name="country_flag" widget="image_url" options='{"size": [20, 20]}' string=" "/>
-                <field name="display_name"/>
-                <field name="create_date"/>
+                <field name="display_name" string="Name"/>
+                <field name="create_date" optional="hide"/>
                 <field name="last_connection_datetime"/>
                 <field name="lang_id"/>
+                <field name="country_id" optional="hide"/>
                 <field name="visit_count"/>
-                <field name="page_ids" widget="many2many_tags"/>
+                <field name="page_ids" widget="many2many_tags" string="Pages"/>
+                <field name="last_visited_page_id" string="Last Page" optional="hide"/>
                 <field name="is_connected" invisible="1"/>
                 <field name="email" invisible="1"/>
-                <button string="Send Email" name="action_send_mail" type="object"
-                    icon="fa-comment" attrs="{'invisible': [('email', '=', False)]}"/>
+                <button string="Email" name="action_send_mail" type="object"
+                    icon="fa-envelope" attrs="{'invisible': [('email', '=', False)]}"/>
             </tree>
         </field>
     </record>
@@ -256,16 +259,23 @@
                 <field name="country_id"/>
                 <field name="visit_count"/>
                 <field name="page_ids"/>
-                <filter string="Visitors" name="type_visitor" domain="[('partner_id', '=', False)]"/>
-                <filter string="Customers" name="type_customer" domain="[('partner_id', '!=', False)]"/>
+                <filter string="Last 7 Days" name="filter_last_7_days" domain="[('last_connection_datetime', '&gt;', datetime.datetime.now() - datetime.timedelta(days=7))]"/>
                 <separator/>
-                <filter string="Archived" name="is_archived" domain="[('active', '=', False)]"/>
+                <filter string="Unregistered" name="filter_type_visitor" domain="[('partner_id', '=', False)]"/>
+                <filter string="Contacts" name="filter_type_customer" domain="[('partner_id', '!=', False)]"/>
+                <separator/>
+                <filter string="Connected" name="filter_is_connected" domain="[('last_connection_datetime', '&gt;', datetime.datetime.now() - datetime.timedelta(minutes=5))]"/>
+                <separator/>
+                <filter string="Archived" name="filter_is_archived" domain="[('active', '=', False)]"/>
                 <separator/>
-                <filter string="Is Connected" name="is_connected" domain="[('last_connection_datetime', '&gt;', datetime.datetime.now() - datetime.timedelta(minutes=5))]"/>
-                <filter name="filter_create_date" date="create_date"/>
                 <group string="Group By">
                     <filter string="Country" name="group_by_country" context="{'group_by': 'country_id'}"/>
+                    <filter string="Timezone" name="group_by_timezone" context="{'group_by': 'timezone'}"/>
                     <filter string="Language" name="group_by_lang" context="{'group_by': 'lang_id'}"/>
+                    <filter string="# Visits" name="group_by_visit_count" context="{'group_by': 'visit_count'}"/>
+                    <filter string="Website" name="group_by_website_id" context="{'group_by': 'website_id'}" groups="website.group_multi_website"/>
+                    <filter string="First Connection" name="group_by_create_date" context="{'group_by': 'create_date'}"/>
+                    <filter string="Last Connection" name="group_by_last_connection_datetime" context="{'group_by': 'last_connection_datetime'}"/>
                 </group>
             </search>
         </field>
@@ -275,9 +285,8 @@
         <field name="name">website.visitor.view.graph</field>
         <field name="model">website.visitor</field>
         <field name="arch" type="xml">
-            <graph string="Visitors" sample="1">
-                <field name="create_date" type="row"/>
-                <field name="visit_count"/>
+            <graph string="Visitors" type="line" sample="1">
+                <field name="last_connection_datetime" interval="day" type="row"/>
             </graph>
         </field>
     </record>
@@ -287,6 +296,7 @@
         <field name="type">ir.actions.act_window</field>
         <field name="res_model">website.visitor</field>
         <field name="view_mode">kanban,tree,form,graph</field>
+        <field name="context">{'search_default_filter_last_7_days':1}</field>
         <field name="help" type="html">
           <p class="o_view_nocontent_smiling_face">
             Wait for visitors to come to your website to see their history.
diff --git a/addons/website_crm/views/website_visitor_views.xml b/addons/website_crm/views/website_visitor_views.xml
index 4674f2c9cff..56b0d5978d1 100644
--- a/addons/website_crm/views/website_visitor_views.xml
+++ b/addons/website_crm/views/website_visitor_views.xml
@@ -44,9 +44,11 @@
         <field name="model">website.visitor</field>
         <field name="inherit_id" ref="website.website_visitor_view_search"/>
         <field name="arch" type="xml">
-            <xpath expr="//filter[@name='type_visitor']" position="replace">
-                <filter string="Visitors" name="type_visitor" domain="[('partner_id', '=', False), ('lead_ids', '=', False)]"/>
-                <filter string="Leads" name="type_lead" domain="[('partner_id', '=', False), ('lead_ids', '!=', False)]"/>
+            <xpath expr="//filter[@name='filter_type_visitor']" position="attributes">
+                <attribute name="domain">[('partner_id', '=', False), ('lead_ids', '=', False)]</attribute>
+            </xpath>
+            <xpath expr="//filter[@name='filter_type_visitor']" position="after">
+                <filter string="Leads" name="filter_type_lead" domain="[('partner_id', '=', False), ('lead_ids', '!=', False)]"/>
             </xpath>
         </field>
     </record>
@@ -62,8 +64,8 @@
             <xpath expr="//div[@id='o_page_count']" position="after">
                 <div>Leads/Opportunities<span class="float-right font-weight-bold"><field name="lead_count"/></span></div>
             </xpath>
-            <xpath expr="//div[hasclass('w_visitor_kanban_actions_ungrouped')]" position="before">
-                <div class="col">
+            <xpath expr="//div[@id='wvisitor_visited_page']" position="after">
+                <div class="col mx-2">
                     <b><field name="lead_count"/></b>
                     <div>Leads/Opportunities</div>
                 </div>
diff --git a/addons/website_event/__manifest__.py b/addons/website_event/__manifest__.py
index a37438c0ed2..a53bab2e7c6 100644
--- a/addons/website_event/__manifest__.py
+++ b/addons/website_event/__manifest__.py
@@ -3,7 +3,7 @@
 
 {
     'name': 'Events',
-    'version': '1.1',
+    'version': '1.2',
     'category': 'Marketing/Events',
     'sequence': 140,
     'summary': 'Publish events, sell tickets',
diff --git a/addons/website_event/views/website_visitor_views.xml b/addons/website_event/views/website_visitor_views.xml
index 471ab75f07b..bd516f0fa87 100644
--- a/addons/website_event/views/website_visitor_views.xml
+++ b/addons/website_event/views/website_visitor_views.xml
@@ -7,7 +7,7 @@
         <field name="inherit_id" ref="website.website_visitor_view_search"/>
         <field name="arch" type="xml">
             <xpath expr="//filter[@name='group_by_lang']" position="after">
-                <filter string="Main Contact" name="group_by_parent_id" context="{'group_by': 'parent_id'}"/>
+                <filter string="Main Contact" name="group_by_parent_id" groups="base.group_no_one" context="{'group_by': 'parent_id'}"/>
             </xpath>
         </field>
     </record>
@@ -18,7 +18,7 @@
         <field name="inherit_id" ref="website.website_visitor_view_tree"/>
         <field name="arch" type="xml">
             <xpath expr="//field[@name='page_ids']" position="after">
-                <field name="event_registration_count"/>
+                <field name="event_registration_count" optional="hide"/>
             </xpath>
         </field>
     </record>
@@ -37,29 +37,8 @@
                 </button>
             </xpath>
             <xpath expr="//field[@name='page_ids']" position="after">
-                <field name="parent_id"/>
+                <field name="parent_id" groups="base.group_no_one"/>
             </xpath>
         </field>
     </record>
-
-    <record id="website_visitor_view_kanban" model="ir.ui.view">
-        <field name="name">website.visitor.view.kanban.inherit.event</field>
-        <field name="model">website.visitor</field>
-        <field name="inherit_id" ref="website.website_visitor_view_kanban"/>
-        <field name="arch" type="xml">
-            <field name="page_ids" position="after">
-                <field name="event_registration_count"/>
-            </field>
-            <xpath expr="//div[@id='o_page_count']" position="after">
-                <div>Registrations<span class="float-right font-weight-bold"><field name="event_registration_count"/></span></div>
-            </xpath>
-            <xpath expr="//div[hasclass('w_visitor_kanban_actions_ungrouped')]" position="before">
-                <div class="col">
-                    <b><field name="event_registration_count"/></b>
-                    <div>Registrations</div>
-                </div>
-            </xpath>
-        </field>
-    </record>
-
 </data></odoo>
diff --git a/addons/website_event_track/__manifest__.py b/addons/website_event_track/__manifest__.py
index b9fed0b3ca4..55a69bd17de 100644
--- a/addons/website_event_track/__manifest__.py
+++ b/addons/website_event_track/__manifest__.py
@@ -5,7 +5,7 @@
     'name': 'Advanced Events',
     'category': 'Marketing',
     'summary': 'Sponsors, Tracks, Agenda, Event News',
-    'version': '1.1',
+    'version': '1.2',
     'description': "",
     'depends': ['website_event'],
     'data': [
diff --git a/addons/website_event_track/views/website_visitor_views.xml b/addons/website_event_track/views/website_visitor_views.xml
index 171186d73ca..b349aae46ee 100644
--- a/addons/website_event_track/views/website_visitor_views.xml
+++ b/addons/website_event_track/views/website_visitor_views.xml
@@ -7,7 +7,7 @@
         <field name="inherit_id" ref="website_event.website_visitor_view_tree"/>
         <field name="arch" type="xml">
             <xpath expr="//field[@name='event_registration_count']" position="after">
-                <field name="event_track_wishlisted_count"/>
+                <field name="event_track_wishlisted_count" optional="hide"/>
             </xpath>
         </field>
     </record>
@@ -27,25 +27,4 @@
             </xpath>
         </field>
     </record>
-
-    <record id="website_visitor_view_kanban" model="ir.ui.view">
-        <field name="name">website.visitor.view.kanban.inherit.event.track</field>
-        <field name="model">website.visitor</field>
-        <field name="inherit_id" ref="website_event.website_visitor_view_kanban"/>
-        <field name="arch" type="xml">
-            <field name="page_ids" position="after">
-                <field name="event_track_wishlisted_count"/>
-            </field>
-            <xpath expr="//div[@id='o_page_count']" position="after">
-                <div>Wishlisted Tracks<span class="float-right font-weight-bold"><field name="event_track_wishlisted_count"/></span></div>
-            </xpath>
-            <xpath expr="//div[hasclass('w_visitor_kanban_actions_ungrouped')]" position="before">
-                <div class="col">
-                    <b><field name="event_track_wishlisted_count"/></b>
-                    <div>Wishlisted Tracks</div>
-                </div>
-            </xpath>
-        </field>
-    </record>
-
 </data></odoo>
diff --git a/addons/website_livechat/views/website_visitor_views.xml b/addons/website_livechat/views/website_visitor_views.xml
index 9fe94e7552e..595e7b6b5a3 100644
--- a/addons/website_livechat/views/website_visitor_views.xml
+++ b/addons/website_livechat/views/website_visitor_views.xml
@@ -36,20 +36,35 @@
                 <field name="livechat_operator_id"/>
             </field>
             <xpath expr="//div[hasclass('w_visitor_kanban_actions')]" position="before">
+                <div>Chats<span class="float-right font-weight-bold"><field name="session_count"/></span></div>
                 <div t-if="record.livechat_operator_id.raw_value">
-                    <span class="fa fa-comments mr-2"/>Speaking With <span class="font-weight-bold"><field name="livechat_operator_name"/></span>
+                    Speaking With
+                    <div name="livechat_operator_id"
+                         class="o_field_many2one_avatar o_field_widget font-weight-bold float-right d-inline-block">
+                        <img t-attf-src="/web/image/res.partner/#{record.livechat_operator_id.raw_value}/image_128"
+                             alt="Operator Avatar" class="o_m2o_avatar"/>
+                        <field name="livechat_operator_name"/>
+                    </div>
                 </div>
                 <t t-else="">
                     <br attrs="{'invisible': ['|', ('livechat_operator_id', '!=', False), ('is_connected', '=', False)]}"/>
                 </t>
             </xpath>
             <xpath expr="//div[hasclass('w_visitor_kanban_actions_ungrouped')]" position="before">
-                <div class="col" >
+                <div class="col mx-2">
                     <b>
-                        <field name="livechat_operator_name" t-if="record.livechat_operator_id.raw_value"/>
-                        <span t-else="">-</span>
+                        <field name="session_count"/>
                     </b>
-                    <div>Speaking With</div>
+                    <div>Chats</div>
+                </div>
+                <div class="col mx-2">
+                    <div t-if="record.livechat_operator_id.raw_value"
+                         class="o_field_many2one_avatar o_field_widget font-weight-bold" name="livechat_operator_id">
+                        <img t-attf-src="/web/image/res.partner/#{record.livechat_operator_id.raw_value}/image_128"
+                             alt="Operator Avatar" class="o_m2o_avatar"/>
+                        <field name="livechat_operator_name"/>
+                    </div>
+                    <div t-if="record.livechat_operator_id.raw_value">Speaking With</div>
                 </div>
             </xpath>
             <xpath expr="//div[hasclass('w_visitor_kanban_actions')]" position="inside">
@@ -79,14 +94,14 @@
                 attrs="{'invisible': ['|', ('livechat_operator_id', '!=', False), ('is_connected', '=', False)]}"/>
             </xpath>
             <xpath expr="//group[@id='general_info']" position="before">
-                <group id="livechat_info">
-                    <field name="livechat_operator_id"/>
+                <group id="livechat_info" attrs="{'invisible': [('livechat_operator_id', '=', False)]}">
+                    <field name="livechat_operator_id" widget="many2one_avatar"/>
                 </group>
             </xpath>
             <xpath expr="//div[hasclass('oe_button_box')]" position="inside">
                 <button name="%(website_visitor_livechat_session_action)d" type="action" class="oe_stat_button" icon="fa-comment"
                         attrs="{'invisible': [('session_count', '=', 0)]}">
-                    <field name="session_count" widget="statinfo" string="Sessions"/>
+                    <field name="session_count" widget="statinfo" string="Chats"/>
                 </button>
             </xpath>
         </field>
@@ -97,9 +112,9 @@
         <field name="model">website.visitor</field>
         <field name="inherit_id" ref="website.website_visitor_view_tree"/>
         <field name="arch" type="xml">
-            <xpath expr="//field[@name='is_connected']" position="after">
-                <field name="livechat_operator_id"/>
-                <button name="action_send_chat_request" string="Send chat request" type="object" icon="fa-comments"
+            <xpath expr="//field[@name='email']" position="after">
+                <field name="livechat_operator_id" optional="hide"/>
+                <button name="action_send_chat_request" string="Chat" type="object" icon="fa-comments"
                         attrs="{'invisible': ['|', ('livechat_operator_id', '!=', False), ('is_connected', '=', False)]}"/>
             </xpath>
         </field>
@@ -110,9 +125,10 @@
         <field name="model">website.visitor</field>
         <field name="inherit_id" ref="website.website_visitor_view_search"/>
         <field name="arch" type="xml">
-            <xpath expr="//search" position="inside">
-                <filter string="Busy" name="in_conversation" domain="[('livechat_operator_id', '!=', False)]"/>
-                <filter string="Available" name="not_in_conversation" domain="[('livechat_operator_id', '=', False)]"/>
+            <xpath expr="//filter[@name='filter_is_connected']" position="after">
+                <separator/>
+                <filter string="Available" name="filter_not_in_conversation" domain="[('livechat_operator_id', '=', False)]"/>
+                <filter string="In Conversation" name="filter_in_conversation" domain="[('livechat_operator_id', '!=', False)]"/>
             </xpath>
         </field>
     </record>
diff --git a/addons/website_sale/views/website_sale_visitor_views.xml b/addons/website_sale/views/website_sale_visitor_views.xml
index 9454a921133..7080073bb99 100644
--- a/addons/website_sale/views/website_sale_visitor_views.xml
+++ b/addons/website_sale/views/website_sale_visitor_views.xml
@@ -66,11 +66,11 @@
                 <button name="%(website_sale.website_sale_visitor_product_action)d" type="action"
                     class="oe_stat_button"
                     icon="fa-tags">
-                    <field name="visitor_product_count" widget="statinfo" string="Product views"/>
+                    <field name="visitor_product_count" widget="statinfo" string="Product Views"/>
                 </button>
             </xpath>
             <xpath expr="//group[@id='visits']/field[@name='page_ids']" position="after">
-                <field name="product_ids" widget="many2many_tags"/>
+                <field name="product_ids" string="Products" widget="many2many_tags"/>
             </xpath>
         </field>
     </record>
@@ -81,7 +81,7 @@
         <field name="inherit_id" ref="website.website_visitor_view_tree"/>
         <field name="arch" type="xml">
             <xpath expr="//field[@name='page_ids']" position="after">
-                <field name="product_ids" widget="many2many_tags"/>
+                <field name="product_ids" widget="many2many_tags" string="Products"/>
             </xpath>
         </field>
     </record>
diff --git a/addons/website_sms/views/website_visitor_views.xml b/addons/website_sms/views/website_visitor_views.xml
index 3a7d43c9b63..e002830cdd9 100644
--- a/addons/website_sms/views/website_visitor_views.xml
+++ b/addons/website_sms/views/website_visitor_views.xml
@@ -38,10 +38,12 @@
         <field name="model">website.visitor</field>
         <field name="inherit_id" ref="website.website_visitor_view_tree"/>
         <field name="arch" type="xml">
-            <xpath expr="//button[@name='action_send_mail']" position="after">
+            <xpath expr="//field[@name='is_connected']" position="before">
                 <field name="mobile" invisible="1"/>
+            </xpath>
+            <xpath expr="//button[@name='action_send_mail']" position="after">
                 <button name="action_send_sms" type="object" icon="fa-mobile"
-                        attrs="{'invisible': [('mobile', '=', False)]}" string="Send SMS"/>
+                        attrs="{'invisible': [('mobile', '=', False)]}" string="SMS"/>
             </xpath>
         </field>
     </record>