diff --git a/addons/crm/wizard/crm_send_email.py b/addons/crm/wizard/crm_send_email.py
index 5658d3ee577..78bf362af45 100644
--- a/addons/crm/wizard/crm_send_email.py
+++ b/addons/crm/wizard/crm_send_email.py
@@ -162,7 +162,9 @@ class crm_send_new_email(osv.osv_memory):
             if 'email_from' in fields:
                 res.update({'email_from': (case.section_id and case.section_id.reply_to) or \
                             (case.user_id and case.user_id.address_id and \
-                            case.user_id.address_id.email) or tools.config.get('email_from',False)})
+                             case.user_id.address_id.email and \
+                             "%s <%s>" % (case.user_id.name, case.user_id.address_id.email)) or \
+                            tools.config.get('email_from',False)})
             if 'subject' in fields:
                 res.update({'subject': '[%s] %s' %(str(case.id), case.name or '')})
             if 'email_cc' in fields: