diff --git a/addons/im_livechat/static/ext/static/js/livesupport.js b/addons/im_livechat/static/ext/static/js/livesupport.js
index 5ccdbd66cb7..b8bad166fa8 100644
--- a/addons/im_livechat/static/ext/static/js/livesupport.js
+++ b/addons/im_livechat/static/ext/static/js/livesupport.js
@@ -110,7 +110,7 @@ define(["openerp", "im_common", "underscore", "require", "jquery",
                         conv.received_message({
                             message: self.options.defaultMessage, 
                             date: openerp.datetime_to_str(new Date()),
-                            from_id: [conv.users[0].get("id"), "Unknown"]
+                            from_id: [conv.get("users")[0].get("id"), "Unknown"]
                         });
                     }
                 });