diff --git a/addons/hr_holidays/static/src/components/partner_im_status_icon/partner_im_status_icon.xml b/addons/hr_holidays/static/src/components/partner_im_status_icon/partner_im_status_icon.xml
index a602cec4b63..ea9a2fcb687 100644
--- a/addons/hr_holidays/static/src/components/partner_im_status_icon/partner_im_status_icon.xml
+++ b/addons/hr_holidays/static/src/components/partner_im_status_icon/partner_im_status_icon.xml
@@ -2,13 +2,13 @@
 <templates xml:space="preserve">
     <t t-inherit="mail.PartnerImStatusIcon" t-inherit-mode="extension">
         <xpath expr="//*[@name='root']" position="inside">
-            <t t-if="partnerImStatusIconView.partner.im_status === 'leave_online'">
+            <t t-if="partnerImStatusIconView.persona.im_status === 'leave_online'">
                 <i class="o_PartnerImStatusIcon_icon o-online fa fa-plane fa-stack-1x" title="Online" role="img" aria-label="User is online"/>
             </t>
-            <t t-if="partnerImStatusIconView.partner.im_status === 'leave_away'">
+            <t t-if="partnerImStatusIconView.persona.im_status === 'leave_away'">
                 <i class="o_PartnerImStatusIcon_icon o-away fa fa-plane fa-stack-1x text-warning" title="Away" role="img" aria-label="User is away"/>
             </t>
-            <t t-if="partnerImStatusIconView.partner.im_status === 'leave_offline'">
+            <t t-if="partnerImStatusIconView.persona.im_status === 'leave_offline'">
                 <i class="o_PartnerImStatusIcon_icon o-offline fa fa-plane fa-stack-1x text-700" title="Out of office" role="img" aria-label="User is out of office"/>
             </t>
         </xpath>
diff --git a/addons/mail/static/src/components/partner_im_status_icon/partner_im_status_icon.js b/addons/mail/static/src/components/partner_im_status_icon/partner_im_status_icon.js
index 4a9de33d679..16d12396d2a 100644
--- a/addons/mail/static/src/components/partner_im_status_icon/partner_im_status_icon.js
+++ b/addons/mail/static/src/components/partner_im_status_icon/partner_im_status_icon.js
@@ -28,10 +28,10 @@ export class PartnerImStatusIcon extends Component {
      */
     _onClick(ev) {
         markEventHandled(ev, 'PartnerImStatusIcon.Click');
-        if (!this.props.hasOpenChat) {
+        if (!this.props.hasOpenChat || !this.partnerImStatusIconView.persona.partner) {
             return;
         }
-        this.partnerImStatusIconView.partner.openChat();
+        this.partnerImStatusIconView.persona.partner.openChat();
     }
 
 }
diff --git a/addons/mail/static/src/components/partner_im_status_icon/partner_im_status_icon.xml b/addons/mail/static/src/components/partner_im_status_icon/partner_im_status_icon.xml
index da096b79009..8e1fcffa743 100644
--- a/addons/mail/static/src/components/partner_im_status_icon/partner_im_status_icon.xml
+++ b/addons/mail/static/src/components/partner_im_status_icon/partner_im_status_icon.xml
@@ -4,11 +4,11 @@
     <t t-name="mail.PartnerImStatusIcon" owl="1">
             <span class="o_PartnerImStatusIcon d-flex flex-column fa-stack"
                 t-att-class="{
-                    'o-away': partnerImStatusIconView.partner.im_status === 'away',
-                    'o-bot': messaging.partnerRoot === partnerImStatusIconView.partner,
+                    'o-away': partnerImStatusIconView.persona.im_status === 'away',
+                    'o-bot': messaging.partnerRoot.persona === partnerImStatusIconView.persona,
                     'o-has-open-chat o_cursor_pointer': props.hasOpenChat,
-                    'o-offline': partnerImStatusIconView.partner.im_status === 'offline',
-                    'o-online': partnerImStatusIconView.partner.im_status === 'online',
+                    'o-offline': partnerImStatusIconView.persona.im_status === 'offline',
+                    'o-online': partnerImStatusIconView.persona.im_status === 'online',
                 }"
                 t-attf-class="{{ className }}"
                 t-on-click="_onClick"
@@ -19,16 +19,16 @@
                     <i class="o_PartnerImStatusIcon_outerBackground fa fa-circle fa-stack-1x"/>
                     <i class="o_PartnerImStatusIcon_innerBackground fa fa-circle fa-stack-1x text-white"/>
                 </t>
-                <t t-if="partnerImStatusIconView.partner.im_status === 'online'">
+                <t t-if="partnerImStatusIconView.persona.im_status === 'online'">
                     <i class="o_PartnerImStatusIcon_icon o-online fa fa-circle fa-stack-1x" title="Online" role="img" aria-label="User is online"/>
                 </t>
-                <t t-if="partnerImStatusIconView.partner.im_status === 'away'">
+                <t t-if="partnerImStatusIconView.persona.im_status === 'away'">
                     <i class="o_PartnerImStatusIcon_icon o-away fa fa-circle fa-stack-1x text-warning" title="Idle" role="img" aria-label="User is idle"/>
                 </t>
-                <t t-if="partnerImStatusIconView.partner.im_status === 'offline'">
+                <t t-if="partnerImStatusIconView.persona.im_status === 'offline'">
                     <i class="o_PartnerImStatusIcon_icon o-offline fa fa-circle-o fa-stack-1x text-700" title="Offline" role="img" aria-label="User is offline"/>
                 </t>
-                <t t-if="partnerImStatusIconView.partner === messaging.partnerRoot">
+                <t t-if="partnerImStatusIconView.persona === messaging.partnerRoot.persona">
                     <i class="o_PartnerImStatusIcon_icon o-bot fa fa-heart fa-stack-1x" title="Bot" role="img" aria-label="User is a bot"/>
                 </t>
             </span>
diff --git a/addons/mail/static/src/models/guest.js b/addons/mail/static/src/models/guest.js
index 035b0284b70..7a05858d692 100644
--- a/addons/mail/static/src/models/guest.js
+++ b/addons/mail/static/src/models/guest.js
@@ -2,6 +2,7 @@
 
 import { attr, many, one } from '@mail/model/model_field';
 import { registerModel } from '@mail/model/model_core';
+import { insertAndReplace } from '@mail/model/model_field_command';
 
 registerModel({
     name: 'Guest',
@@ -43,6 +44,13 @@ registerModel({
             readonly: true,
         }),
         name: attr(),
+        persona: one('Persona', {
+            default: insertAndReplace(),
+            inverse: 'guest',
+            isCausal: true,
+            readonly: true,
+            required: true,
+        }),
         rtcSessions: many('RtcSession', {
             inverse: 'guest',
         }),
diff --git a/addons/mail/static/src/models/partner.js b/addons/mail/static/src/models/partner.js
index 5f22add87b6..941832654db 100644
--- a/addons/mail/static/src/models/partner.js
+++ b/addons/mail/static/src/models/partner.js
@@ -2,7 +2,7 @@
 
 import { registerModel } from '@mail/model/model_core';
 import { attr, many, one } from '@mail/model/model_field';
-import { clear, insert, link } from '@mail/model/model_field_command';
+import { clear, insert, insertAndReplace, link } from '@mail/model/model_field_command';
 import { cleanSearchTerm } from '@mail/utils/utils';
 
 registerModel({
@@ -441,6 +441,13 @@ registerModel({
             inverse: 'partner',
             isCausal: true,
         }),
+        persona: one('Persona', {
+            default: insertAndReplace(),
+            inverse: 'partner',
+            isCausal: true,
+            readonly: true,
+            required: true,
+        }),
         rtcSessions: many('RtcSession', {
             inverse: 'partner',
         }),
diff --git a/addons/mail/static/src/models/partner_im_status_icon_view.js b/addons/mail/static/src/models/partner_im_status_icon_view.js
index 15f3cd4b8e3..327999ab44e 100644
--- a/addons/mail/static/src/models/partner_im_status_icon_view.js
+++ b/addons/mail/static/src/models/partner_im_status_icon_view.js
@@ -20,27 +20,27 @@ registerModel({
          * @private
          * @returns {FieldCommand}
          */
-        _computePartner() {
+        _computePersona() {
             if (this.channelInvitationFormSelectablePartnerViewOwner) {
-                return replace(this.channelInvitationFormSelectablePartnerViewOwner.partner);
+                return replace(this.channelInvitationFormSelectablePartnerViewOwner.partner.persona);
             }
             if (this.channelMemberViewOwner) {
-                return replace(this.channelMemberViewOwner.channelMember.partner);
+                return replace(this.channelMemberViewOwner.channelMember.partner.persona);
             }
             if (this.composerSuggestionViewOwner) {
-                return replace(this.composerSuggestionViewOwner.partner);
+                return replace(this.composerSuggestionViewOwner.partner.persona);
             }
             if (this.messageViewOwner) {
-                return replace(this.messageViewOwner.message.author);
+                return replace(this.messageViewOwner.message.author.persona);
             }
             if (this.notificationRequestViewOwner) {
-                return replace(this.messaging.partnerRoot);
+                return replace(this.messaging.partnerRoot.persona);
             }
             if (this.threadNeedactionPreviewViewOwner) {
-                return replace(this.threadNeedactionPreviewViewOwner.thread.correspondent);
+                return replace(this.threadNeedactionPreviewViewOwner.thread.correspondent.persona);
             }
             if (this.threadPreviewViewOwner) {
-                return replace(this.threadPreviewViewOwner.thread.correspondent);
+                return replace(this.threadPreviewViewOwner.thread.correspondent.persona);
             }
             return clear();
         },
@@ -74,8 +74,8 @@ registerModel({
             inverse: 'partnerImStatusIconView',
             readonly: true,
         }),
-        partner: one('Partner', {
-            compute: '_computePartner',
+        persona: one('Persona', {
+            compute: '_computePersona',
             readonly: true,
             required: true,
         }),
diff --git a/addons/mail/static/src/models/persona.js b/addons/mail/static/src/models/persona.js
new file mode 100644
index 00000000000..d4b4f32c8af
--- /dev/null
+++ b/addons/mail/static/src/models/persona.js
@@ -0,0 +1,56 @@
+/** @odoo-module **/
+
+import { registerModel } from '@mail/model/model_core';
+import { attr, one } from '@mail/model/model_field';
+import { clear } from '@mail/model/model_field_command';
+
+registerModel({
+    name: 'Persona',
+    identifyingFields: [['guest', 'partner']],
+    recordMethods: {
+        /**
+         * @private
+         * @returns {string|FieldCommand}
+         */
+        _computeImStatus() {
+            if (this.guest) {
+                return this.guest.im_status || clear();
+            }
+            if (this.partner) {
+                return this.partner.im_status || clear();
+            }
+            return clear();
+        },
+        /**
+         * @private
+         * @returns {string|FieldCommand}
+         */
+        _computeName() {
+            if (this.guest) {
+                return this.guest.name || clear();
+            }
+            if (this.partner) {
+                return this.partner.nameOrDisplayName || clear();
+            }
+            return clear();
+        },
+    },
+    fields: {
+        guest: one('Guest', {
+            inverse: 'persona',
+            readonly: true,
+        }),
+        im_status: attr({
+            compute: '_computeImStatus',
+            readonly: true,
+        }),
+        name: attr({
+            compute: '_computeName',
+            readonly: true,
+        }),
+        partner: one('Partner', {
+            inverse: 'persona',
+            readonly: true,
+        }),
+    },
+});