diff --git a/addons/web/static/src/js/views/kanban/kanban_record.js b/addons/web/static/src/js/views/kanban/kanban_record.js
index 2794d871e67..70afa09c066 100644
--- a/addons/web/static/src/js/views/kanban/kanban_record.js
+++ b/addons/web/static/src/js/views/kanban/kanban_record.js
@@ -177,21 +177,19 @@ var KanbanRecord = Widget.extend({
      * @param {string} model the name of the model
      * @param {string} field the name of the field
      * @param {integer} id the id of the resource
-     * @param {integer} cache the cache duration, in seconds
-     * @param {Object} options
+     * @param {string} placeholder
      * @returns {string} the url of the image
      */
-    _getImageURL: function (model, field, id, cache, options) {
-        options = options || {};
+    _getImageURL: function (model, field, id, placeholder) {
         id = (_.isArray(id) ? id[0] : id) || false;
-        field = options.preview_image || field;
+        placeholder = placeholder || "/web/static/src/img/placeholder.png";
         var isCurrentRecord = this.modelName === model && this.recordData.id === id;
         var url;
         if (isCurrentRecord && this.record[field] && this.record[field].raw_value && !utils.is_bin_size(this.record[field].raw_value)) {
             // Use magic-word technique for detecting image type
             url = 'data:image/' + this.file_type_magic_word[this.record[field].raw_value[0]] + ';base64,' + this.record[field].raw_value;
         } else if (!model || !field || !id || (isCurrentRecord && this.record[field] && !this.record[field].raw_value)) {
-            url = "/web/static/src/img/placeholder.png";
+            url = placeholder;
         } else {
             var session = this.getSession();
             var params = {
@@ -202,10 +200,6 @@ var KanbanRecord = Widget.extend({
             if (isCurrentRecord) {
                 params.unique = this.record.__last_update && this.record.__last_update.value.replace(/[^0-9]/g, '');
             }
-            if (cache !== undefined) {
-                // Set the cache duration in seconds.
-                params.cache = parseInt(cache, 10);
-            }
             url = session.url('/web/image', params);
         }
         return url;
diff --git a/addons/web/static/src/scss/kanban_view.scss b/addons/web/static/src/scss/kanban_view.scss
index e2c550f0a42..7ab56e2bbb3 100644
--- a/addons/web/static/src/scss/kanban_view.scss
+++ b/addons/web/static/src/scss/kanban_view.scss
@@ -146,7 +146,15 @@
                 margin-right: $o-kanban-inside-hgutter*2;
                 flex: 1 0 $o-kanban-image-fill-width;
                 min-height: 95px;
-                background: {size: cover; position: center };
+                background: {
+                    size: cover;
+                    position: center;
+                    repeat: no-repeat;
+                };
+
+                &.o_kanban_image_full {
+                    background-size: contain;
+                }
             }
 
             // Adapt default 'o_kanban_image' element if present.
@@ -158,6 +166,10 @@
                 flex: 0 0 $o-kanban-image-width;
                 min-height: $o-kanban-image-width;
                 align-self: baseline;
+                background: {
+                    repeat: no-repeat;
+                    position: center;
+                }
 
                 // On medium screen size, align 'o_kanban_image' to 'o_kanban_image_fill_left' elements.
                 @include media-breakpoint-up(md) {
diff --git a/odoo/addons/base/static/img/avatar_grey.png b/odoo/addons/base/static/img/avatar_grey.png
new file mode 100644
index 00000000000..db05e744f7c
Binary files /dev/null and b/odoo/addons/base/static/img/avatar_grey.png differ
diff --git a/odoo/addons/base/views/res_partner_views.xml b/odoo/addons/base/views/res_partner_views.xml
index d11fa33b479..ffb6395a949 100644
--- a/odoo/addons/base/views/res_partner_views.xml
+++ b/odoo/addons/base/views/res_partner_views.xml
@@ -502,37 +502,25 @@
                     <field name="mobile"/>
                     <field name="state_id"/>
                     <field name="category_id"/>
-                    <field name="image_small"/>
+                    <field name="image_medium"/>
                     <field name="type"/>
                     <templates>
                         <t t-name="kanban-box">
                             <div class="oe_kanban_global_click o_kanban_record_has_image_fill o_res_partner_kanban">
-                                <t t-if="record.image_small.raw_value &amp;&amp; !record.is_company.raw_value">
-                                    <div class="o_kanban_image_fill_left d-none d-md-block" t-attf-style="background-image:url('#{kanban_image('res.partner', 'image_medium', record.id.raw_value)}')">
+                                <t t-if="!record.is_company.raw_value">
+                                    <t t-if="record.type.raw_value === 'delivery'" t-set="placeholder" t-value="'/base/static/img/truck.png'"/>
+                                    <t t-elif="record.type.raw_value === 'invoice'" t-set="placeholder" t-value="'/base/static/img/money.png'"/>
+                                    <t t-else="" t-set="placeholder" t-value="'/base/static/img/avatar_grey.png'"/>
+                                    <div class="o_kanban_image_fill_left d-none d-md-block" t-attf-style="background-image:url('#{kanban_image('res.partner', 'image_medium', record.id.raw_value,  placeholder)}')">
                                         <img class="o_kanban_image_inner_pic" t-if="record.parent_id.raw_value" t-att-alt="record.parent_id.value" t-att-src="kanban_image('res.partner', 'image_small', record.parent_id.raw_value)"/>
                                     </div>
-                                    <div class="o_kanban_image rounded-circle d-md-none" t-attf-style="background-image:url('#{kanban_image('res.partner', 'image_small', record.id.raw_value)}')">
+                                    <div class="o_kanban_image rounded-circle d-md-none" t-attf-style="background-image:url('#{kanban_image('res.partner', 'image_medium', record.id.raw_value,  placeholder)}')">
                                         <img class="o_kanban_image_inner_pic" t-if="record.parent_id.raw_value" t-att-alt="record.parent_id.value" t-att-src="kanban_image('res.partner', 'image_small', record.parent_id.raw_value)"/>
                                     </div>
                                 </t>
-                                <t t-elif="record.is_company.raw_value">
-                                    <img class="o_kanban_image" t-att-src="kanban_image('res.partner', 'image_small', record.id.raw_value)" t-att-alt="record.display_name"/>
-                                </t>
                                 <t t-else="">
-                                    <t t-if="record.type.raw_value === 'delivery'">
-                                        <img alt="Delivery" t-att-src='_s + "/base/static/img/truck.png"' class="o_kanban_image oe_kanban_avatar_smallbox"/>
-                                    </t>
-                                    <t t-if="record.type.raw_value === 'invoice'">
-                                        <img alt="Invoice" t-att-src='_s + "/base/static/img/money.png"' class="o_kanban_image oe_kanban_avatar_smallbox"/>
-                                    </t>
-                                    <t t-if="record.type.raw_value != 'invoice' &amp;&amp; record.type.raw_value != 'delivery'">
-                                        <t t-if="record.is_company.raw_value === true">
-                                            <img class="o_kanban_image" alt="Logo" t-att-src='_s + "/base/static/img/company_image.png"'/>
-                                        </t>
-                                        <t t-if="record.is_company.raw_value === false">
-                                            <img class="o_kanban_image" alt="Avatar" t-att-src='_s + "/base/static/img/avatar.png"'/>
-                                        </t>
-                                    </t>
+                                    <t t-set="placeholder" t-value="'/base/static/img/company_image.png'"/>
+                                    <div class="o_kanban_image_fill_left o_kanban_image_full" t-attf-style="background-image: url(#{kanban_image('res.partner', 'image_medium', record.id.raw_value, placeholder)})" role="img"/>
                                 </t>
                                 <div class="oe_kanban_details">
                                     <strong class="o_kanban_record_title oe_partner_heading"><field name="display_name"/></strong>