diff --git a/addons/im_livechat/static/src/embed/core/message_model_patch.js b/addons/im_livechat/static/src/embed/core/message_model_patch.js
index 2fc28b6f868..d8b93caf830 100644
--- a/addons/im_livechat/static/src/embed/core/message_model_patch.js
+++ b/addons/im_livechat/static/src/embed/core/message_model_patch.js
@@ -8,9 +8,10 @@ import { patch } from "@web/core/utils/patch";
 
 patch(Message, {
     insert(data) {
+        const chatbotStep = this.store.Message.get(data)?.chatbotStep;
         const message = super.insert(data);
         if (data.chatbotStep) {
-            message.chatbotStep = new ChatbotStep(data.chatbotStep);
+            message.chatbotStep = new ChatbotStep({ ...chatbotStep, ...data.chatbotStep });
         }
         return message;
     },