From b42df8a29581eb0b2631524baf9c5f61b193fffb Mon Sep 17 00:00:00 2001
From: "Turkesh Patel (Open ERP)" <tpa@tinyerp.com>
Date: Fri, 27 Apr 2012 17:12:28 +0530
Subject: [PATCH 1/7] [IMP] removed historey tab

bzr revid: tpa@tinyerp.com-20120427114228-f0rea03f4jwcnzuz
---
 addons/crm_helpdesk/crm_helpdesk_view.xml | 37 ++++++++---------------
 1 file changed, 13 insertions(+), 24 deletions(-)

diff --git a/addons/crm_helpdesk/crm_helpdesk_view.xml b/addons/crm_helpdesk/crm_helpdesk_view.xml
index 48681357660..d5503a9798b 100644
--- a/addons/crm_helpdesk/crm_helpdesk_view.xml
+++ b/addons/crm_helpdesk/crm_helpdesk_view.xml
@@ -28,7 +28,8 @@
             <field name="model">crm.helpdesk</field>
             <field name="type">form</field>
             <field name="arch" type="xml">
-                <form string="Helpdesk Support">
+                <form string="Helpdesk Support" layout="manual">
+                <sheet layout="auto">
                     <group colspan="4" col="7">
                         <field name="name" select="1" string="Query"/>
                         <field name="section_id" widget="selection"/>
@@ -39,6 +40,13 @@
                             icon="gtk-go-forward" />
                         <field name="date" select="1"/>
                         <field name="date_deadline"/>
+                        <button string="Add Internal Note"
+                            name="%(crm.action_crm_add_note)d"
+                            context="{'model': 'crm.lead' }"
+                            icon="terp-document-new" type="action" />
+                        <button string="Send New Email"
+                            name="%(mail.action_email_compose_message_wizard)d"
+                            icon="terp-mail-message-new" type="action"/>
                     </group>
                     <notebook colspan="4">
                         <page string="General">
@@ -89,29 +97,6 @@
                                     icon="gtk-convert" />
                             </group>
                         </page>
-                        <page string="Communication &amp; History">
-                            <group colspan="4">
-                                <field colspan="4" name="email_cc" string="Global CC" widget="char"/>
-                            </group>
-                            <field name="message_ids" colspan="4" nolabel="1" mode="tree" readonly="1">
-                                <tree string="History">
-                                    <field name="display_text" string="History Information"/>
-                                    <field name="email_from" invisible="1"/>
-                                    <button
-                                        string="Reply" attrs="{'invisible': [('email_from', '=', False)]}"
-                                        name="%(mail.action_email_compose_message_wizard)d"
-                                        context="{'mail.compose.message.mode':'reply', 'message_id':active_id}"
-                                        icon="terp-mail-replied" type="action" />
-                                </tree>
-                            </field>
-                             <button string="Add Internal Note"
-                                name="%(crm.action_crm_add_note)d"
-                                context="{'model': 'crm.lead' }"
-                                icon="terp-document-new" type="action" />
-                            <button string="Send New Email"
-                                name="%(mail.action_email_compose_message_wizard)d"
-                                icon="terp-mail-message-new" type="action"/>
-                        </page>
                         <page string="Extra Info">
                             <group colspan="2" col="2" groups="base.group_no_one">
                                 <separator colspan="4" string="Dates"/>
@@ -136,6 +121,10 @@
                             </group>
                         </page>
                     </notebook>
+                </sheet>
+                <div class="oe_form_sheet_width">
+                    <field name="message_ids_social" colspan="4" widget="ThreadView" nolabel="1"/>
+                </div>
                 </form>
             </field>
         </record>

From b30e04c8f8d816957eacf609f25647bf836e256d Mon Sep 17 00:00:00 2001
From: "Turkesh Patel (Open ERP)" <tpa@tinyerp.com>
Date: Fri, 27 Apr 2012 17:15:16 +0530
Subject: [PATCH 2/7] [IMP] crm:improved code

bzr revid: tpa@tinyerp.com-20120427114516-3d38ee8j8csbcc9t
---
 addons/crm/crm.py | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/addons/crm/crm.py b/addons/crm/crm.py
index 467ea64e633..f9af53c4793 100644
--- a/addons/crm/crm.py
+++ b/addons/crm/crm.py
@@ -435,7 +435,7 @@ class crm_case(crm_base):
         return True
 
     def case_get_note_msg_prefix(self, cr, uid, id, context=None):
-        return ''
+        return 'Case'
     
     def case_open(self, cr, uid, ids, context=None):
         """Opens Case"""

From a97e8d09c786f8cadf0be7f1dc39472837bf7760 Mon Sep 17 00:00:00 2001
From: "Turkesh Patel (Open ERP)" <tpa@tinyerp.com>
Date: Fri, 27 Apr 2012 18:18:56 +0530
Subject: [PATCH 3/7] [IMP] improved code

bzr revid: tpa@tinyerp.com-20120427124856-2djrhzsd1uttbnr5
---
 addons/crm_helpdesk/crm_helpdesk_view.xml | 4 ----
 1 file changed, 4 deletions(-)

diff --git a/addons/crm_helpdesk/crm_helpdesk_view.xml b/addons/crm_helpdesk/crm_helpdesk_view.xml
index d5503a9798b..acbc0460048 100644
--- a/addons/crm_helpdesk/crm_helpdesk_view.xml
+++ b/addons/crm_helpdesk/crm_helpdesk_view.xml
@@ -40,10 +40,6 @@
                             icon="gtk-go-forward" />
                         <field name="date" select="1"/>
                         <field name="date_deadline"/>
-                        <button string="Add Internal Note"
-                            name="%(crm.action_crm_add_note)d"
-                            context="{'model': 'crm.lead' }"
-                            icon="terp-document-new" type="action" />
                         <button string="Send New Email"
                             name="%(mail.action_email_compose_message_wizard)d"
                             icon="terp-mail-message-new" type="action"/>

From 09267cd09131a5c36bc325f04a825b404f430100 Mon Sep 17 00:00:00 2001
From: "Turkesh Patel (Open ERP)" <tpa@tinyerp.com>
Date: Mon, 30 Apr 2012 16:13:20 +0530
Subject: [PATCH 4/7] [IMP] improved code for prefix in string

bzr revid: tpa@tinyerp.com-20120430104320-prnyyct16eh2c0p8
---
 addons/crm/crm.py                   | 2 +-
 addons/crm_helpdesk/crm_helpdesk.py | 3 +++
 2 files changed, 4 insertions(+), 1 deletion(-)

diff --git a/addons/crm/crm.py b/addons/crm/crm.py
index f9af53c4793..467ea64e633 100644
--- a/addons/crm/crm.py
+++ b/addons/crm/crm.py
@@ -435,7 +435,7 @@ class crm_case(crm_base):
         return True
 
     def case_get_note_msg_prefix(self, cr, uid, id, context=None):
-        return 'Case'
+        return ''
     
     def case_open(self, cr, uid, ids, context=None):
         """Opens Case"""
diff --git a/addons/crm_helpdesk/crm_helpdesk.py b/addons/crm_helpdesk/crm_helpdesk.py
index 7717ae2ce21..a07ecf857b8 100644
--- a/addons/crm_helpdesk/crm_helpdesk.py
+++ b/addons/crm_helpdesk/crm_helpdesk.py
@@ -92,6 +92,9 @@ class crm_helpdesk(crm.crm_case, osv.osv):
         'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
     }
 
+    def case_get_note_msg_prefix(self, cr, uid, id, context=None):
+        return 'Case'
+
     def message_new(self, cr, uid, msg_dict, custom_values=None, context=None):
         """Automatically called when new email message arrives"""
         res_id = super(crm_helpdesk,self).message_new(cr, uid, msg_dict, custom_values=custom_values, context=context)

From 27ce3c78e4294ed2eec8d6690e7b0e348ed88ffd Mon Sep 17 00:00:00 2001
From: "Turkesh Patel (Open ERP)" <tpa@tinyerp.com>
Date: Mon, 30 Apr 2012 16:26:06 +0530
Subject: [PATCH 5/7] [IMP] improved code for create_send_note

bzr revid: tpa@tinyerp.com-20120430105606-44xix4yof1elmhym
---
 addons/crm_helpdesk/crm_helpdesk.py | 11 +++++++++++
 1 file changed, 11 insertions(+)

diff --git a/addons/crm_helpdesk/crm_helpdesk.py b/addons/crm_helpdesk/crm_helpdesk.py
index a07ecf857b8..f43bdca82e1 100644
--- a/addons/crm_helpdesk/crm_helpdesk.py
+++ b/addons/crm_helpdesk/crm_helpdesk.py
@@ -95,6 +95,17 @@ class crm_helpdesk(crm.crm_case, osv.osv):
     def case_get_note_msg_prefix(self, cr, uid, id, context=None):
         return 'Case'
 
+    def create(self, cr, uid, vals, context=None):
+        obj_id = super(crm_helpdesk, self).create(cr, uid, vals, context)
+        self.create_send_note(cr, uid, [obj_id], context=context)
+        return obj_id
+
+    def create_send_note(self, cr, uid, ids, context=None):
+        for id in ids:
+            msg = '%s has been <b>created</b>.' % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
+            self.message_append_note(cr, uid, [id], body=msg, context=context)
+        return True
+
     def message_new(self, cr, uid, msg_dict, custom_values=None, context=None):
         """Automatically called when new email message arrives"""
         res_id = super(crm_helpdesk,self).message_new(cr, uid, msg_dict, custom_values=custom_values, context=context)

From 817fcedd2fbeb5eb54eae237f0f7beb947abf0e7 Mon Sep 17 00:00:00 2001
From: "Turkesh Patel (Open ERP)" <tpa@tinyerp.com>
Date: Thu, 3 May 2012 11:00:23 +0530
Subject: [PATCH 6/7] [IMP] crm_helpdesk: rename message_ids_social to
 message_ids

bzr revid: tpa@tinyerp.com-20120503053023-9m0cte8emhoo1smx
---
 addons/crm_helpdesk/crm_helpdesk_view.xml | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/addons/crm_helpdesk/crm_helpdesk_view.xml b/addons/crm_helpdesk/crm_helpdesk_view.xml
index acbc0460048..0640145f3e8 100644
--- a/addons/crm_helpdesk/crm_helpdesk_view.xml
+++ b/addons/crm_helpdesk/crm_helpdesk_view.xml
@@ -119,7 +119,7 @@
                     </notebook>
                 </sheet>
                 <div class="oe_form_sheet_width">
-                    <field name="message_ids_social" colspan="4" widget="ThreadView" nolabel="1"/>
+                    <field name="message_ids" colspan="4" widget="ThreadView" nolabel="1"/>
                 </div>
                 </form>
             </field>

From 958a4255463534fc73c5111e4699a71b72c243c0 Mon Sep 17 00:00:00 2001
From: "Turkesh Patel (Open ERP)" <tpa@tinyerp.com>
Date: Mon, 7 May 2012 16:43:25 +0530
Subject: [PATCH 7/7] [IMP] remove send mail button.

bzr revid: tpa@tinyerp.com-20120507111325-t31ffq35s3ogoumn
---
 addons/crm_helpdesk/crm_helpdesk_view.xml | 3 ---
 1 file changed, 3 deletions(-)

diff --git a/addons/crm_helpdesk/crm_helpdesk_view.xml b/addons/crm_helpdesk/crm_helpdesk_view.xml
index 0640145f3e8..669224d6e0c 100644
--- a/addons/crm_helpdesk/crm_helpdesk_view.xml
+++ b/addons/crm_helpdesk/crm_helpdesk_view.xml
@@ -40,9 +40,6 @@
                             icon="gtk-go-forward" />
                         <field name="date" select="1"/>
                         <field name="date_deadline"/>
-                        <button string="Send New Email"
-                            name="%(mail.action_email_compose_message_wizard)d"
-                            icon="terp-mail-message-new" type="action"/>
                     </group>
                     <notebook colspan="4">
                         <page string="General">