diff --git a/addons/crm_helpdesk/crm_helpdesk.py b/addons/crm_helpdesk/crm_helpdesk.py
index 7717ae2ce21..f43bdca82e1 100644
--- a/addons/crm_helpdesk/crm_helpdesk.py
+++ b/addons/crm_helpdesk/crm_helpdesk.py
@@ -92,6 +92,20 @@ class crm_helpdesk(crm.crm_case, osv.osv):
'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
}
+ def case_get_note_msg_prefix(self, cr, uid, id, context=None):
+ return 'Case'
+
+ def create(self, cr, uid, vals, context=None):
+ obj_id = super(crm_helpdesk, self).create(cr, uid, vals, context)
+ self.create_send_note(cr, uid, [obj_id], context=context)
+ return obj_id
+
+ def create_send_note(self, cr, uid, ids, context=None):
+ for id in ids:
+ msg = '%s has been created.' % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
+ self.message_append_note(cr, uid, [id], body=msg, context=context)
+ return True
+
def message_new(self, cr, uid, msg_dict, custom_values=None, context=None):
"""Automatically called when new email message arrives"""
res_id = super(crm_helpdesk,self).message_new(cr, uid, msg_dict, custom_values=custom_values, context=context)
diff --git a/addons/crm_helpdesk/crm_helpdesk_view.xml b/addons/crm_helpdesk/crm_helpdesk_view.xml
index 48681357660..669224d6e0c 100644
--- a/addons/crm_helpdesk/crm_helpdesk_view.xml
+++ b/addons/crm_helpdesk/crm_helpdesk_view.xml
@@ -28,7 +28,8 @@
crm.helpdesk
form
-